PurchaseinformationcanfounddialingtheVMwaretollfreenumberschoosingtheSalesoptionAdditionalinformationVMwaresupportpoliciesofferingscanfoundtheTechnicalSupportWelcomeGuideTerms and Conditions This data ID: 892101
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1 VMWAREBUSINESSCRITICALSUPPORT(No longer
VMWAREBUSINESSCRITICALSUPPORT(No longer available for purchase as of September 2, 2019)PersonalizedSupportDirectAccessSeniorLevelEngineersGLANCEVMware Business Critical Support isofferedas asupplement totheVMwareProductionSupportSubscriptionService. Thisserviceprovidespersonalizedreactive and proactive support services forVMware customers with business criticalvirtualinfrastructureimplementations.TheBusinessCriticalSupportoptionprovidesyouwiththecustomersupportyou PurchaseinformationcanfounddialingtheVMwaretollfreenumberschoosingtheSalesoption.AdditionalinformationVMwaresupportpoliciesofferingscanfoundtheTechnicalSupportWelcomeGuideTerms and Conditions: This datasheet is for informational purposes only. VMWARE MAKES NOWARRANTIES,EXPRESSOR IMPLIED, INTHISDATASHEET. BCS Servicesengagements aregoverned by theVMware SnS TermsConditionsVMware,Inc.HillviewAvenuePaloAlto94304USATel FEATURE BUSINESSCRITICAL SUPPORT LengthServiceOneyear and multiyear engagements areavailable ProductUpdatesUpgrades IncludedwithrequiredProductionSupport and SubscriptionService ProductsSupportedSupportProductMatrix MethodAccess Telephone, ResponseMethodTelephone,Web,Email DesignatedSupportTeam RemoteSupportYes Access to VMware Discussion Forums and Knowledge Base Yes MaximumNumberTechnicalContactsperContractindividualcontactssupportgeography,additionalcontactsareavailableforpurchase NumberSupportRequests Unlimited RootCauseAnalysisSeverityincidents, uponrequest Support Everyotherweek ProactiveSupportServicesYes TargetResponseTimes Critical(Severity Major(Severity Minor(Severity Cosmetic(Severity minutesless;24x7* 4 business hours; 10x5 (M 8 business hours; 10x5 (M businesshours;10x5