Jake Oster Sr Director Regulatory Affairs September 24 2015 Presented to EnergySavvy at a glance Cloud software for the utility industry Quick Facts 25 utilityDSM clients 100 cloud ID: 1046134
Download Presentation The PPT/PDF document "21 st Century DSM Modern Software for E..." is the property of its rightful owner. Permission is granted to download and print the materials on this web site for personal, non-commercial use only, and to display it on your personal computer provided you do not modify the materials and that you retain all copyright notices contained in the materials. By downloading content from our website, you accept the terms of this agreement.
1. 21st Century DSMModern Software for Energy EfficiencyJake OsterSr. Director, Regulatory AffairsSeptember 24, 2015Presented to:
2. EnergySavvy at a glanceCloud software for the utility industry Quick Facts25+ utility/DSM clients100% cloud softwareSeattle and Boston officesFounded in 2008
3. CUSTOMERENGAGEMENTPROGRAM AUTOMATION & PORTFOLIO TRACKINGMEASURE ACTUAL SAVINGSEnergy usage changesRegulatory reportingProgram optimizationCapacity planningMass market and C&IIn house or outsourcedData aggregation & validationOutreach to passive customersEngagement of active customersOngoing engagementWhat We Do
4.
5.
6.
7.
8. Optix Engage ImpactEnergySavvy has created an experience that is easy for AEP Ohio customers to use, a visual design that reflects our modern brand and an approach that enables customers without an engineering degree to complete an online energy audit quickly.David Tabata“Proven ResultsBreakthrough Customer Engagement20% Increase in c-sat (MER)9% Increase in savings per project (PSEG LI)11% Happier with customer contact resolution (APS)12x Completions vs. previous tool (NJNG)93% Completion rate, 5min session (all)
9. AggregationAnalyticsOptix ManageAutomationCustomer-Driven AutomationDirect Assignment & AccountabilityTransparent Project Status & Tracking
10. AggregationAutomationAnalyticsOptix ManageBuilt In ReportsProject Audit Trail & TimelineAd Hoc Reporting
11. Purpose built software leads to better, cleaner data40+ hours saved per week avoiding fixing data entry errors (NJNG)34% less time spent per week on data entry (NJNG)1,000 hours saved per year processing applications (PSE)Users are happier using Optix Manage3x higher trade ally satisfaction (APS)29% higher satisfaction among in-house staff (NJNG)6x higher trade ally satisfaction (Utah Home Performance)Optix ManageDSM program automation and portfolio tracking
12. Optix QuantifyKey outcomesMore timely insightMore granular insightComplements traditional evaluationContinuous, metered measurement, for all projectsWhat it is notReplacement for formal EM&VRight solution for all program typesUtilizes accepted M&V protocols
13.
14.
15.
16. Customer EngagementConstrained Load Pocket TargetingCustomer Segmentation AnalyticsNew Measures/PilotsContinuous Monitoring EM&V SupportProgram OptimizationBuilding Blocks of ValueReal-time FeedbackDriving Impact & Transformation
17. Thank You