PPT-Kano’s Model of Customer Satisfaction

How to Delight Your Customers A Nitipan Ratanasawadwat Assumption University of Thailand Origins of the Kano Model Noriaki Kano Professor at Tokyo Rika University International Consultant. Q1-3. Contents. Methodology. Customer Satisfaction survey. - . Summary of key results. - What drives overall satisfaction. Repairs survey. - . Summary of key results. Conclusions. Methodology. Research programme consists of two telephone surveys: Customer Satisfaction, and Responsive Repairs. . Marketing 6621. Identify beliefs held by employees who have a customer-service mindset. Fostering positive customer interactions vs. negative. View negative customer interactions as a way to identify customer’s needs. Danielle Royce. Stakeholder Engagement Manger. 1. March 2016. Key Achievements. Leading GDN for customer satisfaction in . 2014/15. Leading GDN for 5 out of the last 7 years. One of only two GDNs to receive maximum incentive rewards from Ofgem in 2. UNDERSTANDING PATIENTS’ NEEDS AND CUSTOMER SATISFACTION. OUTLINE OF PRESENTATION. Introduction. Objectives of the presentation. Content. Conclusion . INTRODUCTION. It is a process or activities put in place to maximize customer/client satisfaction. Regional . User Group. Hosted by. [FLIPCHART DATA]. Customer KPIs. All were asked the impossible question of providing a . single. KPI that is a key business driver for them. Toyota. – Quality of Service (Customer Satisfaction) measured primarily through Surveys. Noriaki. . Kano . Professor at Tokyo Rika University. International Consultant. Received individual . Demming. Prize in 1997. Introduction. Product/service quality is main antecedent of customer satisfaction . April 28, 2016. Jarle Crocker. Director, Training and Technical Assistance. Community Action Partnership. Jcrocker@communityactionpartnership.com. Barbara Mooney. Director, Association of National Certified ROMA Trainers. November 2017. IA# 20252. Earth Observing System Data and Information System. Contents. About CFI Group. Introduction and Methodology. Survey and Data Collection Summary. Executive Summary . Survey Results. Q1-3. Contents. Methodology. Customer Satisfaction survey. - . Summary of key results. - What drives overall satisfaction. Repairs survey. - . Summary of key results. Conclusions. Methodology. Research programme consists of two telephone surveys: Customer Satisfaction, and Responsive Repairs. . Customer Satisfaction with Luxury Hotel in Bangkok: The Influence of Housekeeping Services Quality Department of Real Estate Business, ThammaSat University, Thailand Pitinan Kawachart , Jittaporn Access 2017 Customer Satisfaction Survey December 11, 2017 The Fairfax Research Group Methodology Telephone survey Customers who rode with Access at least once in the previous six months Conducted in October 2017 Dr. Surej P John. Origin . of the Kano Model. Noriaki. . Kano . Professor at Tokyo Rika University. International Consultant. Received individual . Demming. Prize in 1997. Introduction. Product/service quality is main antecedent of customer satisfaction . Breaking the Ice. Mr. Jerabek (Aka Lu). Introduction to Raspberry Pi and Kano. 2. Breaking the Ice. What is your name?. What is your age?. What grade are you in?. Why are you taking the class?. What do you want to get out of this class?. City/TownCall SignFrequencyCall SignFrequencyinaloaKANO891Captain CookK239BV957KHPH887Discovery HarbourKANO891KAHUEden RocKANO891KAHU913Fern AcresKANO891KAHU913Fern ForestKANO891KAHU913HalaulaK239BV95