Newlon Housing Trust: Customer Satisfaction Surveys 2014/15 - PowerPoint Presentation

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Uploaded On 2018-11-12

Newlon Housing Trust: Customer Satisfaction Surveys 2014/15 - PPT Presentation

Q13 Contents Methodology Customer Satisfaction survey Summary of key results What drives overall satisfaction Repairs survey Summary of key results Conclusions Methodology Research programme consists of two telephone surveys Customer Satisfaction and Responsive Repairs ID: 728283

repairs satisfaction base service satisfaction repairs service base survey customer london owners leaseholders shared significantly level 2014 repair confidence

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