PPT-Expanding Customer Relationships

Learning Objectives Explain how to follow up to assess customer satisfaction Explain how to harness technology to enhance followup and buyerseller relationships Discuss how to take action to assure customer satisfaction. (. CRM. ). Yoga . Mahesa. & . Hendrik. . Gunawan. 3 Important things in organization. Product / service. SCM. Operational. ERP. Customer. CRM. Customer relationship management. (. CRM. ). a model for managing a company’s interactions with current and future customer. on . a Network. Thomas . Lidbetter. London School of Economics. Joint work with Steve . Alpern. GRASTA 2014. Wedneday. 2. nd. April 2014. An . pathwise. search. . on a network with root . is a continuous unit speed path starting at the root.. Learning Objectives. 1-1. . Define marketing.. 1-2. Explain the different variables of the marketing mix.. 1-3. Describe how marketing creates value.. 1-4 . Briefly describe the marketing environment.. Classifying Relationships with Customers. . Type of Relationship--Firm and Customer. Nature of . Service Delivery . . “Membership” No Formal Relationship. Continuous. Matthew Luckie. Bradley . Huffaker. Amogh. . Dhamdhere. Vasileios. . Giotsas. k . claffy. http://as-rank.caida.org/. Overview. Inferring . AS relationships . using publicly available BGP paths. views of ~400 ASes at Route Views and RIPE RIS. Matthew Luckie. Bradley Huffaker. Amogh Dhamdhere. k claffy. http://as-rank.caida.org/. Overview. Inferring . AS relationships . using publicly available BGP paths. views of ~400 ASes at Route Views and RIPE RIS. Distinguish . between customer service as a process and customer service as a function.. Customer . service in selling. . Is . a process rather than a function. Is . a relationship rather than a department. Quercus. Dominated Stands. Presentation Outline. What is an irregular shelterwood system?. Rational for applying an irregular shelterwood system in . Quercus. stands. “Proof of concept” study and future exploration. .. Marketing. Distinguish between Process or Function. Customer Service. Customer Service Process. Flow. Provides the overall structure providing a consistent set of processes to record and track user contact. . CRM. Saleslogix. Saleslogix Overview . Why Choose Saleslogix?. Ready to extend, integrate, and customize. Cloud, on-premises, or hybrid deployment options. User empowerment with. Personalized dashboards and interfaces. Why Choose Saleslogix?. Ready to extend, integrate, and customize. Cloud, on-premises, or hybrid deployment options. User empowerment with. Personalized dashboards and interfaces. Developing and Maintaining Long-Term Customer Relationships Chapter 12 1 Is not about creating a large number of transactions Is one that attracts and retains customers over the long-term Considers customer needs, wants, and expectations . b. y: . Berk TUNCALI. A short video about CRM…... https://. www.youtube.com/watch?v=N35SicxQvsI. Customer relationship . management refers . to the practices, strategies and technologies that companies use to manage, record and evaluate customer interactions in order to drive sales growth by deepening and enriching relationships with their customers. and. Mid-scale . Farmers . to. Enter Food Hubs, Groceries. , Restaurants . and. . Cooperatives. Module 2.2. Building Relationships with Buyers. This PowerPoint presentation is a companion resource to the curriculum .