NIKIAI A CHATBASED UNIFIED TRANSACTIONAL INTERFACE TATA AIG BUSINESS PROPOSAL 2 PRODUCT VISION MISSION Enable onetoone sales at scale To be the layer of interaction between brands and consumers ID: 648106 Download Presentation
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NIKI.AI. – A CHAT-BASED UNIFIED TRANSACTIONAL INTERFACE. TATA AIG – BUSINESS PROPOSAL . 2. PRODUCT. VISION. MISSION. Enable one-to-one sales at scale. To be the layer of interaction between brands and consumers.
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niki.ai It’s that simple!
Presentation on theme: "niki.ai It’s that simple!"— Presentation transcript:
It’s that simple!
– A CHAT-BASED UNIFIED TRANSACTIONAL INTERFACE
TATA AIG – BUSINESS PROPOSAL Slide2
Enable one-to-one sales at scale
To be the layer of interaction between brands and consumers
AI based bot to facilitate sales through a single chat interface
niki.ai – INTRODUCTION
WHAT DEFINES US?
*Substantially higher conversion than traditional web/app interface ~ <2
AVG TIME SPENT ON MESSAGING PER USER PER DAY ~40%
AVERAGE COST OF PROCESSING A CALLSlide3
WHAT DEFINES US?
NIKI - HIGHLIGHTS
Unique AI capabilities to solve the discovery related concerns in E-Commerce
Discovery Made Easy
Provide an end-to-end experience coupled with personalized recommendations
Transactions Made Easy
Experience built on state-pf-the-art NLP and Machine Learning Techniques
Advanced AI Capabilities
Based on Instant Messaging as a Platform of interaction
Can be extended into any platform – web/app integrations, social media channels, , OS, OEMs,
ONE STOP SOLUTION - AI POWERED CHATBOT FOR COMMERCE WITH 40+ MERCHANT INTEGRATIONSSlide4
HOW CAN INSURANCE COMPANIES ENABLE ONE-TO-ONE SALES AT SCALE & AUGMENT MARKETING CHANNELS
Lack of personalized digital sales agents
Insurance companies spend millions of dollars on insurance agents, with the average cost per month being over
10,000$ per agent
An insurance agent is not as accessible to customers
cost per customer query resolution (pre-sales/post sales engagement) is
, which over their life cycle becomes
. This may or may not even lead to sales
Deployment of manual call/chat agents limits scale of operation and is cost intensiveSlide5
HIGHLIGHTS AND ADVANTAGES OF THE CHATBOT
Intuitive & Interactive
Diverse Text Handling
Tips & Utterances
CHATBOTS IN INSURANCE - POSSIBILITIES
OPPORTUNITIES FOR CHATBOTS IN INSURANCE SPACE
Engagement & RetentionSlide7
A GLIMPSE OF THE SERVICES TO OFFER ON CHAT
SERVICES ON CHAT
The users can effortlessly estimate the Premiums, Insurance Eligibility criterion over chat.
SET UPDATES / REMINDERS
The users can track the Dates to fill premium of their insurances through instant reminders
Helps users figure out the optimal Insurance plan via recommendation
Suggest me a cheapest Health Insurance
Discover services (Insurances) offered by just chatting in free text.
I’m looking for a Health Insurance
Helps users figure compare and contrast the various options available on the platform based on the attributes provided.
Compare by plans (
Silver, Silver Plus, Gold, Platinum and Senior Plan)
KEY POINTERS OF NIKI CHAT SDK
Small plug-n-play SDK
(under 500 kb)
(needed for personalized experience)
Powered via Artificial Intelligence
(based on user preference)
Chat with multiple users simultaneously
(SOA to handle scale)
HIGHLIGHTS OF THE CHAT INSTANCE ON WEBSlide9
CURRENT INTEGRATIONS OF NIKI SDK
Coho Resident App
Chat Interface - DiscoverySlide10
THE MESSENGER BOT
SUCCESS STORY OF THE MESSENGER BOT
Offers Cab Booking, Recharges & Bill Payments
Extends presence to Web, iOS platforms
Driving 10x more transactions than mobile web interfaces
FB has recognized Niki as one of the best Messenger bots
FB has extended an early access for its new features
Special mention of Niki by Mr. David Marcus, VP of Messenger as one of the superior bots
Featured as one of the 10 best bots globally by The GuardianSlide11
BETTER MONETISATION PIPELINE
BENEFITS TO PARTNER
MULTIPLE PLATFORMS INTEGRATION
Backend architecture is platform independent. It can be integrated with Mobile App (Android and iOS), Website, Facebook Messenger or any other chat platform
Chatbot needs constant improvement and training on machine learning model. Niki being a product company strives to improve the experience and will avail the same on a regular basis.
PLUG AND PLAY SDK
One chat SDK that brings in everything together in a clutter free and natural interface. No development efforts required from the Merchant end.
INCREASED PLATFORM UTILITY
Increased utility of your platform will ensure better user engagement and improved retention rates hence resulting in greater user loyalty towards the brand.Slide12
M. Sc. Economics, 2013
B.Tech Computer Science
UNILAZER VENTURES (RONNIE SCREWVALA)
Strong team of 21 members comprising developers, designers and growth hackers.