1 User Services and Support for NESDIS Satellite Products and Services - PowerPoint Presentation

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User Services and Support for NESDIS Satellite Products and Services

Matthew Seybold, User Services Coordinator

Natalia

Donoho

, User Services Coordinator

Thomas

Renkevens

, Deputy Division Chief

Brian Hughes, GOES-R Data Operations Manager*

NOAA Satellite and Information Service

Office of Satellite and Product Operations

Satellite Products and Services Division

Camp Springs, Maryland, USA, *Greenbelt, Maryland, USA

2011 NOAA Direct Readout Conference, Talk 8.6

Miami, Florida, USA

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What has my experience been like in

User

Services after 3 months?

Question

Kindergarten banter…Desmond: “What are you?

A Train, a T-Rex, or a Drummer?”Dad: <considering options and a beginning a clever response>: “ahh, I am a T…”Desmond: “Just say yes”Dad: “Okay, y…”

Desmond: “Too LATE!”

…hilarity ensues and several more rounds follow3

Quick story -

my kindergartner

This is good preparation for user services!

Sometimes just listen – sounding board

Quick responses are essential

Be prepared regarding impacts

In K banter – the impact of response

In U/S – the impact on users

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User Services and Support for NESDIS Satellite Products and Services

Matthew Seybold, User Services Coordinator

Natalia

Donoho

, User Services Coordinator

Thomas

Renkevens

, Deputy Division Chief

Brian Hughes, GOES-R Data Operations Manager*

NOAA Satellite and Information Service

Office of Satellite and Product Operations

Satellite Products and Services Division

Camp Springs, Maryland, USA, *Greenbelt, Maryland, USA

2011 NOAA Direct Readout Conference, Talk 8.6

Miami, Florida, USA

Satellite & Product Operations

Office of Satellite and Product Operations (OSPO):

Manages the launch (w/NASA), operation and maintenance of NOAA’s environmental satellites. OSPO ensures the lasting operation of NOAA’s satellites through engineering, analysis, and maintenance of a ground system with receive stations in Wallops Island, VA; Fairbanks, AK; and Suitland, MD.

Manages the operational processing system that converts satellite data into environmental products for users such as NWS, Universities, EPA, and others. OSPO is also the interface between NESDIS and the user community. OSPO also manages the direct services (DCS, Argos) and the Search and Rescue system (SARSAT). OSPO operates from Suitland, MD and Camp Springs, MD.

Products and Services

100101101001

“raw” data

NESDIS’ Office of Satellite and Product Operations (OSPO) receives, processes, and distributes many

Tera

bytes of satellite data each day. Applications turn “raw” data into products for analysts, scientists, managers, and others.

Application Processing

Product Distribution

“

Ancillary” Data Input

RADAR Data

Profiler Data

Model Data

Radiosonde Data

Forecast Data

Ship Reports

Surface Data

Pilot Reports

Upper Air Data

Buoy Reports

Data Acquisition & Processing

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Geostationary Satellites

NOAA GOES – 11,12,13,14,15

EUMETSAT – MSG, Meteosat-7

(Wallops landline)

JMA – MTSAT-2 (DOMSAT)

Polar Satellites

NOAA POES – 15,16,17,18,19

EUMETSAT –

Metop

-A

NASA – Aura, Aqua, Terra, TRMM

DoD

– DMSP

CNES – Jason-2

Wallops, VA

Fairbanks, AK

Svalbard, Norway

Honolulu, HI

Miami, FL

Monterey, CA

NASA DAACs

Cape Ferguson, AUS

Satellite Data

Polar Acquisition Stations (for POES, MetOp, EOS)

NSOF Ground Systems

GINI (GOES Ingest and

NOAAPORT Interface)

IBM Satepsdist

Data Dist. Server (DDS)

Dell Blade Servers (Linux)

ESPC Systems & Networks

Processed

Data

Products

Services

Distribution

Partners

Public

Private

Universities

Partners and Customers

ESPC Access to Data & Products

GINI (GOES Ingest and NOAAPORT Interface)McIDAS

powered remapped satellite data distributed to NWS for display on AWIPS

Derived products (i.e. GOES/POES Sounding Products) generated external to GINI distributed via GINI

Available from NWS Broadcast and via

McIDAS

from select

Unidata

sites

ReBroadcast

Services:

GeoNETCAST

, NOAAPORT

GVAR, LRIT, EMWIN, DCS, SARSAT

HRPT, VHF, APT, ARGOS

Internet Distribution (Web, FTP, ADDE)

www.ospo.noaa.gov

(links to GIS, JPG, KMZ files)

Satepsanone.nesdis.noaa.gov

(HTTP and FTP) – download binary files (AREA)

ADDE: PUB on

satepsanone.nesdis.noaa.gov

– public

McIDAS

ESPC Access to Data & Products

SATEPSDISTx (1-7) – McIDAS ADDE Based – Registration RequiredServes real time and remapped imagery from GOES, POES, MTSAT, Meteosat-9/7, NASA/EOS

Serves Derived products from GOES, POES, DMSP, TRMM

Serves Model and InSitu (observations, forecasts) Data

DDS – Registration Required

AIX server delivers primarily polar products for use in polar derived product and for assimilation into NWP

Level 1b and various Level 2 products (BUFR, Text)

DAPE (SPP)

Data exchange of Air Force, Navy, NESDIS, NWS

Largely derived products such as from SSM/I, GOES Winds

Satellites measure radiant energy

Algorithms use satellite data to create products

Environmental products distributed to users

Users input products into computer model simulations of the atmosphere

Using satellite data and models together, forecasters can accurately predict environmental conditions

Putting all the data together, scientists can better warn the public of pending disasters

Using these products to construct a “picture” of the environment. These datasets are input into complex computer model simulations of the atmosphere

Products Benefit to Society

Direct Service Operations

Emergency Managers Weather Information Network (EMWIN):

NOAA satellites relay critical information to and from emergency response centers across the country.

http://www.weather.gov/emwin/index.htm

Low Resolution Image Transmission (LRIT):

NOAA satellites are used to relay satellite and weather products to users in remote locations, that do not have

landlines or internet connections.

http://www.noaasis.noaa.gov/LRIT/

Data Collection:

NOAA satellites are used to collect and relay scientific data from around the globe.

http://www.noaasis.noaa.gov/DCS/

http://www.noaasis.noaa.gov/ARGOS/

Search and Rescue:

NOAA satellites are used to relay distress alerts from aviators, mariners and land-based users.

http://www.sarsat.noaa.gov/

Geonetcast Americas

Data from NOAA for diverse societal benefits including agriculture, energy, health, climate, weather, disaster mitigation, biodiversity, water resources, and ecosystems.

http://www.geonetcastamericas.noaa.gov/index.html

Satellite Products & Services Division

Within OSPO, the Satellite Products & Services Division serves as the

primary interface with the user community of environmental satellite data and products

:

Works alongside research in the development of products and services from NOAA’s satellites

Evaluates

new products for operational usefulness

Solicits

feedback from users on the performance and usefulness of operational satellite products and services

Provides

analysis and interpretation of satellite products; natural hazard mitigation

Manages

the data collection and Search and Rescue missions on board the NOAA satellites

Provides

unique services such as VisLab Content, Web Pages, GIS, Google Earth.

User Services

Provides

notifications to users and stakeholders of any type of activity affecting product ingest, processing or distribution

Event Driven Notifications

Routine Administrative Notifications

Maneuvers, Eclipse Seasons, Solar RFI

Maintains

“One Stop Shop” Help Desk responsible for the monitoring of many operational OSPO products and services, and serves as the “first line” information portal for users with problems or questions about products

.

ESPCOperations@noaa.gov

Serves

as the conduit of information between users and the Product Area Leads (PALs), concerning inquiries about product or dissemination specifics.

Enhances

the knowledge transfer between OSPO and stakeholders, concerning new or enhanced products or services, changes to operational or experimental satellite systems, and facilitates the transition of products from research to operations (R

2

O)

User Services

Maintaining

information portals to enhance the flow of information between OSPO/SPSD and users:

Updated web page with FAQ, contacts, and archive of all notifications

E-mail lists (current), GTS bulletin headers (NOUS71 KNES and NOUS72 KNES)

Acquiring Help Desk/CRM Tools with user “portals” for instant access to information

Integrating web based information delivery pages with existing SOCC status

charts

Involved in the development and deployment of the Satellite Product End to End Documentation System (SPEEDS)

User Services – Help Desk

A Concept of Operations (ConOps) was developed for OSPO User Services to assist with the development, integration, and enhancement of all user services:

Customer Relationship Management

User Inquiries including Data Access

Problem Reporting Data ingest, processing, and distribution status charts Satellite and instrument status

Facility / IT status

Routine and scheduled satellite events

Help Desk Process Improvements

Various meetings are held with stakeholders (NESDIS and NWS) to solicit feedback and suggestions on User Notifications.

Help Desk procedures regarding User Notification and Management Escalation are being re-written to generate notifications and management calls with greater ease and efficiency.

All operational products and applications are currently being vetted to determine notification requirements, management escalation, and user impacts.

User Services - Outreach

Actively engaging users, stakeholders, and potential customers to discuss the types of products and services we provide

Soliciting

feedback

from existing users on our performance Continually assessing user requirements, and ensuring that we meet and exceed those requirements Briefing users on the process to set up new or enhances satellite products and services through the

SPSRB

Future – Use of Social Media & Web 2.0, including Twitter, RSS feeds, mobile-friendly web pages

“Snapshot” of SPSD Users

NWS Forecast Offices, National Centers, and River Forecast Centers

National Marine Fisheries Service, National Ocean Service

World Meteorological Organization (WMO)

European Weather Center, UKMET Bureau of Reclamation

NASA

Fleet Numerical Meteorology and Oceanography Center

Private Weather Companies (Accu-Weather, WSI, DTN/Meteorologix, etc)

National Snow and Ice Data Center, National Ice Center

Various Worldwide Universities

Department of Defense (Air Force Weather Agency)

Environmental Protection Agency

Federal Aviation Administration (FAA)

Federal Emergency Management Agency (FEMA)

US Airlines (United, Continental, American, Atlas)

Meteorological Watch Offices in Mexico, Central America, South

America, and Caribbean

EUMETSAT

Japanese Meteorological Agency (JMA)

What does the future hold?

GOES-R and JPSS

each bring a set of unique challenges and opportunities to User Services:

Increase of raw data and products

User Education and Training

Proving Grounds and Working Groups

Working with NDE and GOES-R to develop and vet user requirements

Ensure users are “ready” for the next generation

Websites & Contacts

Satellite Products & Services Division/Satellite Analysis

Branch:

www.ssd.noaa.govOffice of Satellite and Product Operations:

www.ospo.noaa.gov

To

subscribe to the ESPC Notification list,

send

an e-mail

to:

Matthew.Seybold@noaa.gov

and/or

Natalia.Donoho@noaa.gov

,

or call

(301)

763-8051

ESPS Help Desk:

ESPCOperations@noaa.gov

or (301) 817-3880 

20Thank you!