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Keep Them Coming: Maintaining A Referral Base Keep Them Coming: Maintaining A Referral Base

Keep Them Coming: Maintaining A Referral Base - PowerPoint Presentation

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Uploaded On 2024-01-29

Keep Them Coming: Maintaining A Referral Base - PPT Presentation

Mohammad M Ansari MD Assistant Professor of Medicine Director Cardiac Cath Lab Structural Heart Prog And Interventional Cardiology Research Texas Tech University Health Sciences Center ID: 1041638

patients program cardiac referral program patients referral cardiac care team structural evaluation flow procedure patient heart education continued studies

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1. Keep Them Coming:Maintaining A Referral BaseMohammad M. Ansari, MDAssistant Professor of MedicineDirector; Cardiac Cath Lab, Structural Heart Prog.And Interventional Cardiology Research.Texas Tech University Health Sciences Center

2. DisclosuresNo relevant disclosures..

3. How to grow a structural program!Individual structural programs must adapt their model within the unique environments of their academic centerOutpatient evaluation Inpatient evaluation Weekly meeting for program evaluation !Continuous stream of patients referred to the program

4. Operator Knowledge of cardiovascular anatomy and physiologyNavigation of catheters and devices in open three-dimensional (3D) space, interacting with moving targetsIncorporation of novel image guidance technologiesAcquisition of new procedural skillsCompliance with current societal guidelines regarding indications, patient selection, and physician trainingLeader!

5. Relationships And Network!Essential to cultivate a good workingCollaborative relationship with cardiac surgeonsTeam building and growth networkEmphasis of Referral base!- the feeders to the program!

6. SupportStaff members and the Physicians…..Requirements: safely considerations, outcomes.Imaging..Necessary equipment for a SHD laboratoryOutreach!. Constant education and reach!

7. Institutional Resources Utilization! One stop shop: patient should be able to undergo noninvasive testing, evaluation, and consultation with the multidisciplinary team, Structural Heart Disease proceduralist and a cardiac surgeonExtra amenities such as parking, lunch, and guides ,ensure a positive patient experience Patients should generally be transferred to a cardiac intensive care unit after the procedure

8. Attitude! Keep the flow ongoing Boss – (referral physician, always happy and cared for)Outcomes , education, reports- on continuation basisConstant flow; unique individuals, specialized work flow!Pt support network and availability to physicians.

9. Outcomes!Analysis of regular basis Reports assessed and published Made available!

10. Follow-up Valve clinic / Support StaffEchocardiographic studies and other related studies.Multidisciplinary team should be available at valve clinic provides the ability to address a wide range of post-procedural issues

11. Team/ Village- All in one! Interventional cardiologistsCardiovascular surgeonsCongenital heart disease specialistsCardiovascular imaging specialists (including echocardiography and CT)Cardiac anesthesiologistsIntensivistsNursesStructural program coordinatorPhysical and occupational therapistsSocial workers

12. Referral base collaborative relationship: Primary care, hospitalist, cardiologist, all medical subspecialties, CT surgery, all surgical subspecialties, Nurses, PA, NP’s, Staff.Former patients, patients families, other clinicsNursing homes, Care homes, urgent care clinicsSocial Media!

13. Screening and DiagnosisPrograms, labs, studies, Pre-procedure, procedure, post procedureEfficiency, minimal, no hassle!

14. Social Media ! The Future!Never say NO, always answer, always reply!

15. Outreach- continued! Marketing program: recruit new patients and can be directed both to patients and referring physicians. Program announcementsNewslettersPrinted mediaRadio/TVPt to follow up back with the referral, key to return!

16. Comprehensive Program!Multi-speicality approach- Team ApproachAll patients welcome!Continued training and continued outreachWork Flow- --key to growth---Pt and referral experience.New Devices adoption and education/seminars

17. Thank You and Questions?Mac.ansari@ttuhsc.edu