PPT-empathy

Guy de Mey tenor Dieter van Handenhoven harpsichord Christine Kobus harpsichord Erwin van Handenhoven sounddesign A fresh idea calmly rustling treetops in a fresh spring morning. Analogous Empathy Areas DMV A place you have visited or are focusing on Analogous Empathy Areas DMV Attributes from a place you have visited or are focusing on Wait a long time to get your license renewed Get your eyes checked brPage 2br Analogous E dis. -satisfying experience . . . Customer Recovery. The . famous. “Mona Shaw”. How the Company Failed Mona. Receptionist wasn’t equipped to deal with exceptions. Mona felt ignored. No expression of apology or empathy. Empathy Altruism vs. Felt Oneness. Week 4. Negative-State . Relief Hypotheses. Inconsistent support. Expected . mood enhancement . did . not decrease helping for individuals in a high-empathy . situation (Batson et al., 1989). prosociality. Cooperation and social norm following/enforcement. Models of reciprocity . Direct vs. indirect. Weak vs. strong (self- vs. other-regarding). Norm enforcement via Punishment . Costly punishment – second vs. third (direct vs. indirect). empath. , being in the moment, “with” is not the same as “for”, understanding, willingly surrendering to feeling for another, service, compassion, emotional availability, emotional acuity, diving emotions, a degree of attachment, attunement, androgynous mind, re(creation) of self to other, “Empathy is a stunning act of . 434-243-2643. STRATEGIES FOR . ADVANCED CUSTOMER SERVICE. GOALS FOR TODAY. CHARACTERISTICS OF DIFFICULT CUSTOMERS. POWER OF SELF AWARENESS and SELF CARE . POWER OF EMPATHY. POWER OF L.A.S.T. APPROACH. Empathy Fetishism. Empathy. . is NOT . Sympathy. Well, I finally . . see . your POV . !. And… . I . really dig it . !. Empathy is NOT Mind-Reading. Empathy . takes mental muscle. And, doesn’t happen . Chao Miao, Wilkes University, . chao.miao@wilkes.edu. . Ronald H. Humphrey, Lancaster University, UK . r.humphrey@lancaster.ac.uk. Shanshan. Qian, Towson University. sqian@towson.edu. Organizational Citizenship . the paradox of empathy . in public . relations and implications for the curriculum.  . Panel Presentation:. “Exploring parallels and linkages in international public relations and intercultural communication: theory development and implications for education. Penelope Hale. Robert . Trivers. 1917. Sociobiology: the evolutionary theory to social behavior. Many social behaviors have been shaped by natural selection for reproductive success . Feelings and emotions. Topics.  . Maria . Lisak. Chosun. University, . Gwangju. , South Korea. Given at Seoul KOTESOL Conference, Spring 2017. Framework. A social justice action research study on how learners . express empathetic fusion . What’s Empathy?. Well, Empathy means….. Caring. Honesty. Joyful. Hopeful. Loving. Laughable or humorous. These are all about EMPATHY. When people have EMPATHY they are called EMPATHETIC people. . What’s Empathy?. Well, Empathy means….. Caring. Honesty. Joyful. Hopeful. Loving. Laughable or humorous. These are all about EMPATHY. When people have EMPATHY they are called EMPATHETIC people. . Psychological burdens are lessened through the presence of social support. Schnall. et al., 2008, Social Support and the Perception of Geographical Slant. Everyone needs social support. Negative impacts of social isolations- lessons from Romanian orphanage studies (.