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Managing Data Collection Functions in a Changing Environmen Managing Data Collection Functions in a Changing Environmen

Managing Data Collection Functions in a Changing Environmen - PowerPoint Presentation

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Managing Data Collection Functions in a Changing Environmen - PPT Presentation

By Ms Adeline Ng Deputy Director Collection Manpower Research and Statistics Department Ministry of Manpower 25 September 2013 Vital resource for government and community Rising demands to track new labour market trends and developments ID: 207375

government survey singapore 2013 survey government 2013 singapore data initiatives manpower amp system major online enables internet charts labour

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Slide1

Managing Data Collection Functions in a Changing EnvironmentBy Ms Adeline Ng (Deputy Director, Collection) Manpower Research and Statistics DepartmentMinistry of Manpower25 September 2013Slide2

Vital resource for government and community Rising demands to track new labour market trends and developmentsHighlights: Driving forces for change Major initiatives (over last few years) New Initiatives (just launched or in pipeline)Singapore’s National Manpower Statistics

© 2013 Government of Singapore

2

/36Slide3

Understanding fast changing economic & social environmentDemand for more detailed labour market statisticsRising volume and complexity of statistical information requiredGrowing reporting burden on respondentsMore complex questionnaires, survey e-templates and validation rulesDRIVING FORCES FOR CHANGE

© 2013 Government of Singapore

3/36Slide4

Meeting respondents’ rising expectationsMore discerning and vocalFrequently questioning the objectives of national surveysChallenged the compulsory participation of the surveysPersuasion VS CoercionLittle tolerance for poor service

DRIVING FORCES FOR CHANGE

© 2013 Government of Singapore

4/36Slide5

Managing staffing needs of a more demanding collection functionReliance on temporary interviewers for manpower flexibilityNew capability needs :Supervision of large numbers of temporary interviewersDelivery of effective training More data cleaning & validationPreservation of high response ratesDRIVING FORCES FOR CHANGE

© 2013 Government of Singapore

5/36Slide6

More targeted surveys Assess and monitor specific labour market topics and workforce segmentsUnderstands:Quality of workplacesEmployment of older workersChallenges in managing manpower needsEmployees' working conditions

Employment outcomes of laid-off workers

Potential entrants to labour force

MAJOR INITIATIVES

Establishment surveys

Household surveys

© 2013 Government of Singapore

6/36Slide7

Leveraging on technologyIntegrated Manpower Survey System (iMSS) When launched in early 2010, world’s first integrated internet-cum-intranet platform Amalgamates traditional survey systems to single 3-in-1 IT system (internet survey system + survey management system + CATI)Shortens survey turnaround timeImprove data timeliness and qualityReal-time monitoring of key survey indicators

MAJOR INITIATIVES

© 2013 Government of Singapore

7/36Slide8

Capabilities and Advantages of iMSSFunction/ModuleCapability

Advantages

Survey and rule editor

Addition, amendment and deletion of questions in the survey e-template, covering typologies such as checkbox, dropdown, matrix, textbox and calculation matrix.

Survey managers without complex programming skills can amend/create the e-template without going through any third-party.

Reduce turnaround

time for

launch

of online

surveys

Sampling

Auto-sampling of a survey from the survey frame, using embedded programmes.

Unless there are amendments to the sampling methodology, the samples are auto-generated.

Live dashboards

Monitoring of survey progress (

eg

, by geographical area) using a traffic light system.

Live monitoring of survey progress

Short Message Service (SMS) submission mode

R

espondents

able

to submit their survey returns via

sms

using

handphones

.

Suitable for very short

answers:

(

Yes/No) Slide9

Capabilities and Advantages of iMSSFunction/ModuleCapability

Advantages

Front-to-back integration

Interviewers

able

to validate and query respondent’s inputs in the internet environment and assist to fill up the forms online.

Ensure data quality as all survey responses will undergo the same set of validation rules.

Enables

interviewer to toggle between internet and intranet modes of the survey system.

Survey

manage-

ment

Generation of progress reports by survey, including interim response rates and case status by interviewer / supervisor.

Sending

of reminder alerts (

sms

and emails) to respondents.

Performance of each interviewer and supervisor is tracked

to

ensure efficient staff deployment

.

Enables the efficient management of reminder notifications.

Job Control

Enables case assignment, tracking and retrieval of assigned cases by officer ID.

Enables better management of

interviewers

(esp.

large

surveys).

Audit trail

User access control

for application

functions.

Audit

trial enables

analysis

of

most

frequently edited survey item,

and by

which interviewer/supervisor.

Ensures accountability and data integrity.Slide10

iMSS: Single IT platform from start to finish© 2013 Government of Singapore 10/36Slide11
Slide12

Leveraging on technologyEnhance training through E-Learning PortalCommissioned in October 201011 e-modules achieve up to 13 e-learning hoursCovers objectives, concepts & definitions for specific surveysInteractive platform with online quizzesAcquire skills & anticipate challenges through modules E.g.: Customer Service and Probing Techniques modules

MAJOR INITIATIVES

© 2013 Government of Singapore

12/36Slide13

E-Learning: Probing Module© 2013 Government of Singapore 13/36Slide14

E-Learning: Drag and Drop testSlide15

Managing Respondents’ ExpectationsRespondent Engagement SessionFocus group engagement of establishmentsHear out respondents’ concerns and their expectationsBuild rapport with respondentsFacilitate buy-in through:In-depth sharing of survey objectivesHow their inputs can shape policies / programmes

MAJOR INITIATIVES

© 2013 Government of Singapore

15/36Slide16

Managing Respondents’ ExpectationsVoucher incentive programmeStarted in 2009 for household respondentsScope for greater buy-in to increase willingness of respondentsProgramme facilitated high response ratesEntails new operational processes:Voucher storageDetailed record keepingTracking returns/non-receipts

Approved processes & audits

MAJOR INITIATIVES

© 2013 Government of Singapore

16/36Slide17

Behavioural Insights (BI)Consultation with UK Cabinet Office’s BI TeamRolling out randomized controlled trials of behavioural interventions Aimed :Raise internet mode of submission Overall response ratesNEW INITIATIVES

© 2013 Government of Singapore

17/36Slide18

Creating value for respondents through AutoBenchmarkingWorld’s first in empowering users to benchmark against official manpower dataInteractive charts pre-populated with establishments’ survey responses upon secure login, to compare and benchmark against national and industry normsDirect benefit to survey respondents Broaden data sharing and our way of thanking establishments for their cooperation

NEW INITIATIVES

© 2013 Government of Singapore

19/36Slide19

AutoBenchmarking:Part of a whole suite of online data services:Interactive charts, Dynamic dashboard, Understanding statistics moduleEncourage wider usage & understanding of labour market statisticsEnhance engagement with industry, garner greater buy-in from survey respondentsHelp establishments gauge performance and raise industry standards

Enhance the analytical capability of data users

NEW INITIATIVES

© 2013 Government of Singapore

20/36Slide20

Previously, data is shown in Tables or Charts

© 2013 Government of Singapore

21/36Slide21

© 2013 Government of Singapore 22/36Slide22

© 2013 Government of Singapore 23/36Slide23

New Interactive Website (http://stats.mom.gov.sg)24/36Slide24

BarPercentile

Monthly Basic Wage (exclude Bonuses) : SGD$4,000

© 2013 Government of Singapore

25/36

Interactive Charts

Data are presented visually in simple-to-understand chartsSlide25

Leveraging on Payroll Software Companies for establishment-based surveysFeasibility studies for Extensible Markup Language (XML) format for payroll softwareAct as an interface to online survey submission Easy extraction of establishment’s manpower data Advantages:Saves timeAllows more accurate data submission Better quality statistics Fewer call-backs to respondents

NEW INITIATIVES

© 2013 Government of Singapore

34/36Slide26

What has worked well in the past may not be sufficient for the future… to stay ahead of the changing collection demandsCONCLUSION© 2013 Government of Singapore 35/36Slide27

Thank You