PPT-Using Hyperautomation to Enhance Efficient Customer Engagement

Gary T Leavens United Airlines OUTLINE Introductory background WHAT IS Hyperautomation What are the Benefits of Hyperautomation for United Airlines The Problems we can Address with . Ali . Al-. Shemery. arabnix. [at] . gmail. All materials is licensed under a Creative Commons “Share Alike” license.. http://creativecommons.org/licenses/by-sa/3.0/. 2. # . whoami. Ali . Al-. Shemery. VP Product Marketing. Dynamic Customer Engagement: . Leveraging Customer Engagement across Social Media and Voice Channels. “We believe that . 80-90%. of your . satisfied customers. can . easily leave . About Me. Founding Director at Netsend. Providing outbound e-billing services since 2005. Up-close experience of working with Shared Service Centres throughout Europe & US.. Non-executive Director of the Association of International Credit Directors. www.CapillaryTech.com1 Capillary’s Intelligent Customer Engagement™ (ICE) suite of software solutions integrates everything that retail marketers require to engage with their customers, weav Customer Data. July . 26, . 2016. Presentation material does not represent the views of the Joint Utilities Engagement Group as the group is still in discussion on these topics. Please do not redistribute this deck. . October 11, 2016. Catherine Cunning. Director of Development Cathedral Corporation. Presented by. Introduction. Parish . communications make or break parishioner engagement.. Engaged parishioners are key to the strength and growth of your parish’s stewardship and mission.. Eammon. Murray. . eamonn.murray@landmarkconsulting.co.uk. Lisa . Pantelli. . lpantelli@webershandwick.com. Paul . Beesley. . paul@beyondtheory.co.uk. Bec. Richmond . rebecca.richmond@melcrum.com. Donna Agnew. Albuquerque Quality Network . April 21, 2016 . . Definition . Customer engagement. (CE) is an effect, a reaction, a connection, a response and/or an experience of . customers. with one another, with a company or a brand. The initiative for . committed. to their organization and their role in the customer experience.. . Oomph!. Good Leaders Get People to Believe in Them. Great Leaders Get People to Believe in Themselves. Molson Coors Brewing Company. Eammon. Murray. . eamonn.murray@landmarkconsulting.co.uk. Lisa . Pantelli. . lpantelli@webershandwick.com. Paul . Beesley. . paul@beyondtheory.co.uk. Bec. Richmond . rebecca.richmond@melcrum.com. Software Assurance Planning Services. Agenda. 2. Engagement Phases, Timeline, & Setup. Engagement Delivery. Engagement Closure. Resources. Engagement Phases, Timeline, & Setup. 3. 4. A Planning Services delivery is generally divided into 3 phases:. Software Assurance Planning Services. Agenda. 2. Engagement Phases, Timeline, & Setup. Engagement Delivery. Engagement Closure. Resources. Engagement Phases, Timeline, & Setup. 3. 4. A Planning Services delivery is generally divided into 3 phases:. TESTING WITH QUICK ROICASE STUDYAutomated about 80 of the test cases within 10 weeks for a iOS and Android based gaming applicationThe customer is a provider of mobile app development services for the Gary T. Leavens. The Problem. Customers have many different issues. Customers expect: . Human attention. Correct solutions. Agents are expensive. Agents have low tolerance for repetition. Photo by . Jue.