What are 10 key business issues in financial services?. Regulators will require financial services firms to concentrate on transparency and risk management.. Transaction banking will have a strong resurgence and will need to offer product and delivery innovation, including social media, new interac.... ID: 653541
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What are 10 key business issues in financial services?
Regulators will require financial services firms to concentrate on transparency and risk management.
Transaction banking will have a strong resurgence and will need to offer product and delivery innovation, including social media, new interactive strategies, and mobile banking.
Lending Activity will continue to recover and increase.
The handful of global banks likely to be flourishing in the future will owe much of their success to having significantly scaled back the complexity of their operations.
Globalization and emerging markets will represent growth opportunities.
Traditional fee sources will end / change.
Wealth management will remain strategic, but with some shifts.
Prioritizing Investments will remain critical as hard times hinder innovation.
Security will remain a primary consumer concern.
Non bank banking ecosystems will begin to develop.Slide3
What technologies are needed to support the business?
Increased emphasis on Interactive related technologies: Mobile, enhanced Web, and Social Networking.
Improvements in data consolidation and rationalization; Information analytics and real-time information.
Evolution of core financial services software platforms.
Increased IT Governance.
Emphasis on improved “non-invasive” security processes and systems
Continued Efficiency improvements in infrastructureSlide4
What are leading trends in interactive banking?
Dynamic online help / chat
Interactive portal/ widgets based
ideo / audio usage
Explosion of mobile banking, more useful applications
Creative uses of social networking
Increased use of targeted marketing for Cross Sell; subtle/overt and life events.Better business analytics – web analytics integrated with bank CRM dataImproved online PFM; Personalized
THE TRENDS ...Slide5
TRENDS IN INTERACTIVE
online; Personalized Portals
Should allow client personalization, customization, and aggregation
What does your online banking offering offer? Does it look like this?Slide6
What architectures are needed to support the new trends?
Two Key Components are needed:
Data Integration –
Financial Messaging Service BUS
Provides consolidated view of a customer’s relationships
Provides integration of internal and external customer data
Provides for personalization and targeted offers
Presentation Integration - A flexible Portal system –
Provides client and bank customization and personalization
Provides easy integration with bank systems, data, and external content / applications
What might that look like?
Online banking is out
Banking online is inSlide8
Old Systems“ – Hierarchical windows, waiting timeSlide9
portalNEW !!MashUp Portal - Widgets
In Web development, a
is a Web page or application that uses and combines data, presentation or functionality from two or more sources to create new services. The term
implies easy, fast integration, frequently using open APIs
and data sources to produce enriched results that were not necessarily the original reason for producing the raw source data
Financial Portal Architecture
Portal - Widgets
Fully Open for Integration: system wide and widget wide
Internet, mobile, contact center,
„Touch“ Supported ...Slide16
Company user admin.
Social media for SME
- Adaptive Process Guidance