2. THE DRIVERS…. What are 10 key business issues in financial services?. Regulators will require financial services firms to concentrate on transparency and risk management.. Transaction banking will have a strong resurgence and will need to offer product and delivery innovation, including social.... ID: 394104
DownloadNote - The PPT/PDF document "eBanking" is the property of its rightful owner. Permission is granted to download and print the materials on this web site for personal, non-commercial use only, and to display it on your personal computer provided you do not modify the materials and that you retain all copyright notices contained in the materials. By downloading content from our website, you accept the terms of this agreement.
What are 10 key business issues in financial services?
Regulators will require financial services firms to concentrate on transparency and risk management.
Transaction banking will have a strong resurgence and will need to offer product and delivery innovation, including social media, new interactive strategies, and mobile banking.
Lending Activity will continue to recover and increase.
The handful of global banks likely to be flourishing in the future will owe much of their success to having significantly scaled back the complexity of their operations.
Globalization and emerging markets will represent growth opportunities.
Traditional fee sources will end / change.
Wealth management will remain strategic, but with some shifts.
Prioritizing Investments will remain critical as hard times hinder innovation.
Security will remain a primary consumer concern.
Non bank banking ecosystems will begin to develop.Slide3
What technologies are needed to support the business?
Increased emphasis on Interactive related technologies: Mobile, enhanced Web, and Social Networking.
Improvements in data consolidation and rationalization; Information analytics and real-time information. Evolution of core financial services software platforms.Increased IT Governance.Emphasis on improved “non-invasive” security processes and systemsContinued Efficiency improvements in infrastructureSlide4
What are leading trends in interactive banking?
Dynamic online help / chat
Interactive portal/ widgets basedMore video / audio usageExplosion of mobile banking, more useful applicationsCreative uses of social networkingIncreased use of targeted marketing for Cross Sell; subtle/overt and life events.Better business analytics – web analytics integrated with bank CRM dataImproved online PFM; Personalized Portals
THE TRENDS ...Slide5
TRENDS IN INTERACTIVE BANKING
Improved online; Personalized Portals
Should allow client personalization, customization, and aggregationWhat does your online banking offering offer? Does it look like this?Slide6
What architectures are needed to support the new trends?
Two Key Components are needed:
Data Integration – Financial Messaging Service BUSProvides consolidated view of a customer’s relationshipsProvides integration of internal and external customer dataProvides for personalization and targeted offersPresentation Integration - A flexible Portal system – “HOLOS”Provides client and bank customization and personalizationProvides easy integration with bank systems, data, and external content / applicationsWhat might that look like?
Online banking is out
Banking online is inSlide8
„Old Systems“ – Hierarchical windows, waiting timeSlide9
Financial Mashup portal
NEW !!MashUp Portal - Widgets
In Web development, a
is a Web page or application that uses and combines data, presentation or functionality from two or more sources to create new services. The term
implies easy, fast integration, frequently using open APIs
and data sources to produce enriched results that were not necessarily the original reason for producing the raw source data
Financial Portal Architecture
Financial Mashup portalWidgets
Financial Mashup portal
Portal - Widgets
Fully Open for Integration: system wide and widget wide
Internet, mobile, contact center,
WebKit browser compatibleSlide15
„Touch“ Supported ...Slide16
ingaBanking: SMSExternal CRMSaaS
PFM: NotificationInfographicsMailbox: SMSWeb-app
Rol based Admin.
PFM: AdvisorMailbox: WorkflowCorporate dataHOV portfolio managed
Direct DebitCompany user admin.Social media for SMERetail dataDMS
- Adaptive Process Guidance
Today's Top Docs