Support. for . Partners . Capitalize on cloud . potential . Receive and deliver . end-to-end . cloud support. Ease customers’ transition to the cloud. Gain a companion on your cloud journey. Empower your support organization. ID: 371837
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Capitalize on cloud
Receive and deliver
Ease customers’ transition to the cloud
Gain a companion on your cloud journey
Empower your support organization
Enhance support for you
and your customers
Grow your capabilities
Maximize customer uptime
Optimize your solutions
Get personalized support
Receive and offer elevated support
Provide educational opportunities
As a Microsoft partner you
can capitalize on this once-in-a-generation shift
by developing competitive solutions and adding strategic support
services that maximize customer uptime, enable you to offer service delivery excellence, and provide the potential to capture more
Organizations today rely on technology to help fuel innovation and drive business growth. Emerging megatrends however, such as mobility, social, Big Data, and the cloud, are forcing companies to change how they use technology. Unlike typical changes with IT, these megatrends must be addressed simultaneously. This reality is driving up IT spending, adding complexity to the IT environment, and increasing the demand for support services.
With change comes opportunity
of total IT services will be spent on cloud services by 2020
of companies will run SaaS by 2016
CIOs will embrace a cloud-first strategy in 2016
Premier Support for Partners keeps
you ahead of the curve, delivering flexible, managed support offerings for you and your customers that help you grow your business and develop a more productive relationship with Microsoft.
with complete, end-to-end managed support across the full Microsoft platform,
Premier Support for Partners helps you
develop, deploy, and support Microsoft technology whether on-premises, hybrid, or in the cloud. You gain access to Premier Support benefits and a variety of rich support services
can offer directly to your
customers and use as a marketing tool to differentiate your business.
Your business advantage
Transform Your IT Infrastructure And Operations Practice, Forrester Research, Inc., October, 2012
451 Research Hosting and Cloud Study 2014
Maximize revenue opportunities
Enhance the value of your
Go to market with Premier Support
Use Premier Support as a marketing tool
What you get with Premier Support for Partners
managementSupport assistanceproactive servicesAll Microsoft productsUnlimited 24/7 elevated break/fix supportFastest response timesEnterprise-trained support engineersPriority case handlingCritical situation support for high-priority casesPremier Field Engineers available onsiteAdvisory and developer assistanceDedicated Technical Account ManagerIncident and escalation managementRegular reporting services and trending adviceService Delivery PlanningCo-management of MPN and Premier Support benefitsAccess to expert training, guidance, and resourcesOps consulting and risk assessmentsIn-person and remote workshop learning opportunitiesOptional add-ons: Application Development SupportApplication Lifecycle Management Mentoring ServicesDedicated Support EngineeringOnline servicesPartner and cloud-specialized engineersComplex hybrid break/fix support Online Service Delivery ManagementProactive Service CommunicationsHelpdesk initial and ongoing readinessOver 80 proactive service titles to help drive cloud successImplementation & usageAssistance with unblocking support issues that can stand in the way of effective implementation and usage of online services.Keep your implementation schedule on track by engaging the right resources to assist with business issues and manage technical support resources and services.Services designed to help you identify any infrastructure risks, assess migration readiness, train and ready your IT resources, and map your online services dependencies.
escalation to Microsoft is a competitive differentiator that helped “seal the deal” on several key new client wins. We avoided the need to pilot or proof-of-concept, for a faster sales close.
Taking the next step
Start capitalizing on this amazing opportunity today. Contact your Microsoft representative to determine where Premier Support for Partners can add the most value to your organization.
Microsoft Services Premier
Support offers an end-to-end support platform that helps maximize the value of our partners’ and customers’ on-premises and cloud-based software investments by reducing risks, improving system reliability, and improving staff productivity.
Learn more at:http://www.microsoft.com/en-us/microsoftservices/support.aspx
Why Premier Support?Slide3Slide4
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