Microsoft Premier

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Microsoft Premier

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Microsoft Premier




Capitalize on cloud


Receive and deliver


cloud support

Ease customers’ transition to the cloud

Gain a companion on your cloud journey

Empower your support organization

Enhance support for you

and your customers

Grow your capabilities

Maximize customer uptime

Optimize your solutions

Get personalized support

Receive and offer elevated support

Provide educational opportunities

As a Microsoft partner you

can capitalize on this once-in-a-generation shift

by developing competitive solutions and adding strategic support

services that maximize customer uptime, enable you to offer service delivery excellence, and provide the potential to capture more


per customer


Organizations today rely on technology to help fuel innovation and drive business growth. Emerging megatrends however, such as mobility, social, Big Data, and the cloud, are forcing companies to change how they use technology. Unlike typical changes with IT, these megatrends must be addressed simultaneously. This reality is driving up IT spending, adding complexity to the IT environment, and increasing the demand for support services.



With change comes opportunity




of total IT services will be spent on cloud services by 2020




of companies will run SaaS by 2016





CIOs will embrace a cloud-first strategy in 2016



Premier Support for Partners keeps

you ahead of the curve, delivering flexible, managed support offerings for you and your customers that help you grow your business and develop a more productive relationship with Microsoft.




with complete, end-to-end managed support across the full Microsoft platform,

Premier Support for Partners helps you

develop, deploy, and support Microsoft technology whether on-premises, hybrid, or in the cloud. You gain access to Premier Support benefits and a variety of rich support services

that you

can offer directly to your

customers and use as a marketing tool to differentiate your business.

Your business advantage


Transform Your IT Infrastructure And Operations Practice, Forrester Research, Inc., October, 2012


451 Research Hosting and Cloud Study 2014


IDC Megatrends

Maximize revenue opportunities

Enhance the value of your


Go to market with Premier Support

Use Premier Support as a marketing tool


future opportunities

Maximize productivity


What you get with Premier Support for Partners





Service delivery

managementSupport assistanceproactive servicesAll Microsoft productsUnlimited 24/7 elevated break/fix supportFastest response timesEnterprise-trained support engineersPriority case handlingCritical situation support for high-priority casesPremier Field Engineers available onsiteAdvisory and developer assistanceDedicated Technical Account ManagerIncident and escalation managementRegular reporting services and trending adviceService Delivery PlanningCo-management of MPN and Premier Support benefitsAccess to expert training, guidance, and resourcesOps consulting and risk assessmentsIn-person and remote workshop learning opportunitiesOptional add-ons: Application Development SupportApplication Lifecycle Management Mentoring ServicesDedicated Support EngineeringOnline servicesPartner and cloud-specialized engineersComplex hybrid break/fix support Online Service Delivery ManagementProactive Service CommunicationsHelpdesk initial and ongoing readinessOver 80 proactive service titles to help drive cloud successImplementation & usageAssistance with unblocking support issues that can stand in the way of effective implementation and usage of online services.Keep your implementation schedule on track by engaging the right resources to assist with business issues and manage technical support resources and services.Services designed to help you identify any infrastructure risks, assess migration readiness, train and ready your IT resources, and map your online services dependencies.


escalation to Microsoft is a competitive differentiator that helped “seal the deal” on several key new client wins. We avoided the need to pilot or proof-of-concept, for a faster sales close.

Taking the next step

Start capitalizing on this amazing opportunity today. Contact your Microsoft representative to determine where Premier Support for Partners can add the most value to your organization.

Microsoft Services Premier

Support offers an end-to-end support platform that helps maximize the value of our partners’ and customers’ on-premises and cloud-based software investments by reducing risks, improving system reliability, and improving staff productivity.

Learn more at:

Why Premier Support?



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