Microsoft Premier

Microsoft Premier Microsoft Premier - Start

Added : 2016-06-21 Views :52K

Download Presentation

Microsoft Premier




Download Presentation - The PPT/PDF document "Microsoft Premier" is the property of its rightful owner. Permission is granted to download and print the materials on this web site for personal, non-commercial use only, and to display it on your personal computer provided you do not modify the materials and that you retain all copyright notices contained in the materials. By downloading content from our website, you accept the terms of this agreement.



Presentations text content in Microsoft Premier

Slide1

Microsoft Premier

Support

for

Partners 

Capitalize on cloud

potential 

Receive and deliver

end-to-end

cloud support

Ease customers’ transition to the cloud

Gain a companion on your cloud journey

Empower your support organization

Enhance support for you

and your customers

Grow your capabilities

Maximize customer uptime

Optimize your solutions

Get personalized support

Receive and offer elevated support

Provide educational opportunities

As a Microsoft partner you

can capitalize on this once-in-a-generation shift

by developing competitive solutions and adding strategic support

services that maximize customer uptime, enable you to offer service delivery excellence, and provide the potential to capture more

revenue

per customer

.

Organizations today rely on technology to help fuel innovation and drive business growth. Emerging megatrends however, such as mobility, social, Big Data, and the cloud, are forcing companies to change how they use technology. Unlike typical changes with IT, these megatrends must be addressed simultaneously. This reality is driving up IT spending, adding complexity to the IT environment, and increasing the demand for support services.

DID YOU

KNOW THAT?

With change comes opportunity

4

5

%

of total IT services will be spent on cloud services by 2020

.

1

85%

of companies will run SaaS by 2016

.

2

70%

of

CIOs will embrace a cloud-first strategy in 2016

.

3

Premier Support for Partners keeps

you ahead of the curve, delivering flexible, managed support offerings for you and your customers that help you grow your business and develop a more productive relationship with Microsoft.

The

only

program

with complete, end-to-end managed support across the full Microsoft platform,

Premier Support for Partners helps you

develop, deploy, and support Microsoft technology whether on-premises, hybrid, or in the cloud. You gain access to Premier Support benefits and a variety of rich support services

that you

can offer directly to your

customers and use as a marketing tool to differentiate your business.

Your business advantage

1

Transform Your IT Infrastructure And Operations Practice, Forrester Research, Inc., October, 2012

2

451 Research Hosting and Cloud Study 2014

3

IDC Megatrends

Maximize revenue opportunities

Enhance the value of your

offerings

Go to market with Premier Support

Use Premier Support as a marketing tool

Identify

future opportunities

Maximize productivity

Slide2

What you get with Premier Support for Partners

 

Problem

resolution

support

Service delivery

managementSupport assistanceproactive servicesAll Microsoft productsUnlimited 24/7 elevated break/fix supportFastest response timesEnterprise-trained support engineersPriority case handlingCritical situation support for high-priority casesPremier Field Engineers available onsiteAdvisory and developer assistanceDedicated Technical Account ManagerIncident and escalation managementRegular reporting services and trending adviceService Delivery PlanningCo-management of MPN and Premier Support benefitsAccess to expert training, guidance, and resourcesOps consulting and risk assessmentsIn-person and remote workshop learning opportunitiesOptional add-ons: Application Development SupportApplication Lifecycle Management Mentoring ServicesDedicated Support EngineeringOnline servicesPartner and cloud-specialized engineersComplex hybrid break/fix support Online Service Delivery ManagementProactive Service CommunicationsHelpdesk initial and ongoing readinessOver 80 proactive service titles to help drive cloud successImplementation & usageAssistance with unblocking support issues that can stand in the way of effective implementation and usage of online services.Keep your implementation schedule on track by engaging the right resources to assist with business issues and manage technical support resources and services.Services designed to help you identify any infrastructure risks, assess migration readiness, train and ready your IT resources, and map your online services dependencies.

Rapid

escalation to Microsoft is a competitive differentiator that helped “seal the deal” on several key new client wins. We avoided the need to pilot or proof-of-concept, for a faster sales close.

Taking the next step

Start capitalizing on this amazing opportunity today. Contact your Microsoft representative to determine where Premier Support for Partners can add the most value to your organization.

Microsoft Services Premier

Support offers an end-to-end support platform that helps maximize the value of our partners’ and customers’ on-premises and cloud-based software investments by reducing risks, improving system reliability, and improving staff productivity.

Learn more at:http://www.microsoft.com/en-us/microsoftservices/support.aspx

Why Premier Support?

Slide3

Slide4


About DocSlides
DocSlides allows users to easily upload and share presentations, PDF documents, and images.Share your documents with the world , watch,share and upload any time you want. How can you benefit from using DocSlides? DocSlides consists documents from individuals and organizations on topics ranging from technology and business to travel, health, and education. Find and search for what interests you, and learn from people and more. You can also download DocSlides to read or reference later.
Youtube