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WHAT TO EXPECT WHEN YOU’RE ENGAGING WHAT TO EXPECT WHEN YOU’RE ENGAGING

WHAT TO EXPECT WHEN YOU’RE ENGAGING - PowerPoint Presentation

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Uploaded On 2022-06-11

WHAT TO EXPECT WHEN YOU’RE ENGAGING - PPT Presentation

An introduction to Citizen Engagement Who are we David Hume Acting Assistant Deputy Minister Kim Lacharite Executive Director GDX Tanya Twynstra Director Citizen Engagement Lisa Guiney ID: 917202

citizen engagement feedback government engagement citizen government feedback planning public contact amp citizens ministry quality outreach weeks massoud privacy

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Presentation Transcript

Slide1

WHAT TO EXPECT WHEN YOU’RE ENGAGING

An introduction to Citizen Engagement

Slide2

Who are we?

David Hume

– Acting Assistant Deputy Minister

Kim Lacharite

Executive

Director, GDX

Tanya Twynstra

– Director, Citizen EngagementLisa Guiney – Citizen Engagement Specialist, ImplementationDominic Seiterle – Citizen Engagement Specialist, Measurement & AnalysisKatrina Summers – Citizen Engagement AnalystEmily Young – Outreach CoordinatorSimone Massoud – Citizen Engagement Analyst, govTogetherBCJamie Ralph – Citizen Engagement AnalystWe are part of GCPE’s Government Digital Experience Division based at617 Government Street.

Slide3

How do we collect

public

feedback?

online discussion forums

community open houses

inline

commenting

surveys

telephone

townhalls

written submissions

online panels

citizen panels

facilitated group sessions

And more…

Slide4

Why a coordinated approach to public engagement?

Coordination ensures that all initiatives:

Are based on quality public engagement practices;

Are available to all citizens;

Provide a consistent, citizen-centric experience that has been user tested;

Eliminate redundancies and increase efficiency by using corporate tools that have accounted for security and privacy;

Are developed with good value and cost efficiencies in mind;

Are tracked for results, ensuring that government can demonstrate it has listened and be able to show a direct link between citizen ideas and government action.

Slide5

What has your ministry engaged on in the past?

[insert site banners from previous engagements]

Slide6

What services do we offer?

Engagement planning & design

Website setup

Coordination of face-to-face engagement

Comment analysis & privacy protection

Outreach

Reporting

Slide7

Why engage?

Benefits for government:

Garner mutual goodwill and respect with stakeholders and citizens

Hear new perspectives

Learn from experts

Generate buy-in for decisions and change

Demonstrate openness and responsiveness

Benefits for citizens and stakeholders:

Deepens their impact on topics they care aboutIncreases their understanding of the issuesDevelops ownership of decisions reachedBuilds trust in government, especially when there is follow-up about what happened with feedback

Slide8

How do we structure an engagement team?

Citizen Engagement

Ministry program area

Communications

Minister’s

Office

Contractor

Slide9

How long does an engagement project take?

Planning and Design:

4 – 6 weeks

Active Engagement:

4 – 8 weeks

Analysis and Reporting:

2 – 4 weeks

Slide10

How do we help you reach your audience?

Direct outreach

(email, phone calls)

Printed collateral

(posters, rack cards, business cards, stickers, etc.)

Newsletter wording

Paid media

(ads, sponsorships)

Organic social media contentCommunity pop-upsTradeshows and eventsGov as Guest

Slide11

How much feedback can you expect?

Launch

Close

Slide12

What happens with the feedback?

closing the feedback loop

+

=

Slide13

How do you find out more about doing an engagement?

The

Citizen Engagement Handbook

Read it on the Government of B.C. website or download and share with your team.

Slide14

When should you contact us?

Get in touch as soon as you learn your ministry will be doing a public engagement. Quality feedback requires quality planning, and the earlier we begin planning together the more successful your engagement project will be.

Contact us at

CitizenEngagement@gov.bc.ca

or contact

Simone Massoud

directly for intake and to start your engagement planning process.

THANK YOU