USABILITY AND THE WEB LIBRARIAN - PowerPoint Presentation

Slide1

USABILITY AND THE WEB LIBRARIAN

JUNIOR TIDALASSOCIATE PROFESSOR, WEB SERVICES & MULTIMEDIA LIBRARIANNEW YORK CITY COLLEGE OF TECHNOLOGY, CUNY@JUNIORTIDAL

SLA STUDENT CHAPTER SKILL SHARE

PRATT INSTITUTE

APRIL 23, 2016

Slide2

WHAT ARE WE TALKING ABOUT, ANYWAY?

WEB LIBRARIANSHIP

USABILITY

USER EXPERIENCE

Slide3

WEB LIBRARIANSHIP

Slide4

WEB LIBRARIANSHIP IS MORE THAN JUST MAKING WEB PAGES

Slide5

WEB LIBRARIANS RECOGNIZE THE NEEDS OF THEIR INSTITUTION, COLLEAGUES, AND USERS

Slide6

YOUR LIBRARY’S ONLINE IDENTITY REFLECTS ITS SERVICES

Slide7

YOUR LIBRARY’S ONLINE IDENTITY REFLECTS PHYSICAL SPACE.

Slide8

THE WEBSITE IS NOT ONLY HOW THE ORGANIZATION THINKS OF ITSELF...

Slide9

… IT’S ALSO HOW YOU WANT OTHERS TO PERCEIVE IT.

Slide10

THIS IS WHERE YOUR COLLEAGUES GET INVOLVED.

Slide11

“YOU CAN’T GO CHANGING A WEBPAGE THAT YOUR COWORKERS USE EVERY DAY WITHOUT HAVING SOME DISCUSSIONS.”

- CORAL SHELDON-HESS

Slide12

EVERY COLLEAGUE HAS A STAKE INTO THE LIBRARY WEBSITE.

Slide13

Slide14

IMPORTANT TO RECOGNIZE COLLEAGUES’ ONLINE NEEDS

Slide15

T

HIS CAN LEAD TO A “TOO MANY COOKS IN THE KITCHEN” SITUATION

Slide16

REGULAR MEETINGS AND DISCUSSIONS HELPS MEDIATE THIS

Slide17

THE MOST IMPORTANT COMPONENT OF THE LIBRARY WEBSITE ARE THE END-USERS.

Slide18

LIBRARY WEBSITES FOCUS ON USER-CENTERED DESIGN.

Slide19

EVERY STEP OF THE DESIGN PROCESS INVOLVES TAKING THE USER INTO ACCOUNT.

Slide20

THE NEEDS OF THE END-USERS ARE RIDDLES THAT NEED TO BE SOLVED.

Slide21

THERE ARE A LOT OF TOOLS THAT CAN BE USED TO SOLVE THAT RIDDLE.

Slide22

THIS CAN BE DONE BY GATHERING USER INPUT.

Slide23

THIS CAN BE DONE THROUGH WEB ANALYTICS OR WEB SERVER LOGS.

Slide24

THE MORE EFFECTIVE APPROACH IS USABILITY TESTING.

Slide25

WHAT IS USABILITY?

Slide26

THE EXTENT TO WHICH A SYSTEM CAN BE USED BY A CERTAIN USER TO ACHIEVE EFFECTIVELY, EFFICIENTLY, AND SATISFYINGLY CERTAIN GOALS IN A CERTAIN CONTEXT (ISO 9241)

Slide27

“

USABILITY REALLY JUST MEANS MAKING SURE THAT SOMETHING WORKS WELL: THAT A PERSON OF AVERAGE ABILITY AND EXPERIENCE CAN USE THE THING…”

-STEVE

KRUG,

DON

’

T MAKE ME THINK

Slide28

DIFFERENT TESTS CAN GATHER USER’S PREFERENCES THEIR INPUT.

Slide29

CARD SORT

Slide30

Slide31

WIREFRAMING

Slide32

PAPER PROTOTYPING

Slide33

PAPER PROTOTYPING

Slide34

Slide35

COGNITIVE WALKTHROUGHS

Slide36

USABILITY TESTING GIVES USERS’ A VOICE IN A SYSTEM THAT YOU DESIGN.

Slide37

USABILITY

DETERMINES IF A USER’S EXPERIENCE IS SATISFYING OR FRUSTRATING.

Slide38

USER EXPERIENCE IS NOT USABILITY.

Slide39

USABILITY

 ANSWERS THE QUESTION, “CAN THE USER ACCOMPLISH THEIR GOAL?” 

USER EXPERIENCE

 ANSWERS THE QUESTION, 

“DID THE USER HAVE AS DELIGHTFUL AN EXPERIENCE AS POSSIBLE?”

 

- JARED SPOOL

Slide40

LIBRARY WEBSITES CAN BE COMPLICATED.

Slide41

SWITCHING BETWEEN T

HIRD-PARTY VENDORS, DISCOVERY LAYERS, INTEGRATED LIBRARY SYSTEMS, ELECTRONIC RESOURCES CAN ALL BE A JARRING EXPERIENCE.

Slide42

THE CITY TECH WEBSITE CONTAINS SEVERAL SUB-SITES, ADMINISTERED BY DIFFERENT CONTENT MANAGEMENT SYSTEMS, INTEGRATION WITH SOCIAL MEDIA PLATFORMS, AND A CUNY-WIDE INTEGRATED LIBRARY SYSTEM.

Slide43

THE LESS COMPLICATED A WEBSITE WORKS, THE MORE LIKELY VISITORS WILL FIND WHAT THEY NEED.

Slide44

THE MORE THAT A LIBRARY VISITOR FINDS, THE MORE INFORMED THEY ARE.

Slide45

THE MORE INFORMED THEY ARE, THE BETTER DECISIONS THEY CAN MAKE.

Slide46

A MORE INFORMED VISITOR IS MORE LIKELY TO BE A MORE SUCCESSFUL ONE.

Slide47

“YOU HAVE TO LOOK AT YOUR SERVICE FROM THE POINT OF VIEW OF SOMEONE WHO KNOWS A LOT LESS THAN YOU AND SEE WHERE THEY’RE COMING FROM.”

-SUMANA HARIHARESWARA

Slide48

CREATING BARRIER-FREE DESIGNS IS AN ACT OF SOCIAL JUSTICE.

Slide49

THAT’S ONE OF THE MOST REWARDING ASPECTS OF BEING A WEB LIBRARIAN

Slide50

WRAPPING UP

Slide51

WEB LIBRARIANSHIPUSABILITY

USER EXPERIENCE

Slide52

QUESTIONS?

Slide53

THANKS!