to Microsoft Teams Intended audience Present this deck to customers who have interest and intent to adopt Microsoft Teams within their organization and have an understanding of the value proposition of Teams ID: 1020453
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1. Upgrading fromSkype for Businessto Microsoft Teams
2. Intended audiencePresent this deck to customers who have interest and intent to adopt Microsoft Teams within their organization and have an understanding of the value proposition of Teams.Pitch guidanceWhen discussing the upgrade from Skype for Business to Microsoft Teams, always lead with the value that Teams can provide their organization, directly linking the successful adoption of Teams with the customer’s business results.Never frame the conversation as “You need to upgrade to Teams to move off of Skype for Business” as this undercuts the value of Teams. Successfully landing Teams adoption within an organization will often spark the upgrade conversation with customers asking when they are able to shut off Skype for Business Online in order to streamline on a single application.How to use this deck
3. Microsoft TeamsThe hub for teamwork in Office 365
4. Advanced features and capabilitiesTeams can do more than Skype for Business OnlineRapid innovation based upon a rich Intelligent Communications roadmap Modern user experiencesState-of-the-art cross-platform and mobile experiencesCollaboration across Teams and ChannelsPerformance by designRe-imagined client built on cloud infrastructureTeams provides improvements in quality and operational metricsWhy upgrade to Teams?Teams is used in500,000+ companies91 of Fortune 10060 companies with 10,000+ usersTeams is the fastest growing business app in Microsoft history
5. Available today1:1 to Group Call Escalation with Teams, Skype for Business, and PSTN participantsAnonymous Join Audio Conferencing in over 90 countriesBlind TransferBoss and Delegate SupportBroadcast Meetings (preview)Call BlockingCall ForwardingCall QueuesCall ParkCaller ID MaskingCloud RecordingConsultative TransferDirect Routing (Hybrid connection to Teams)Distinctive RingDo not Disturb breakthroughe911 SupportEnable Existing Calling Plan Support Extension DialingFederated MeetingsForward to GroupGroup Call PickupHide/Share/Mute ChatHold Improved Device SelectionInteractive TroubleshootingLarge Meeting Support (~250)Lobby for PSTN callersLobby SupportLocation-Based Routing (preview)Multi-call HandlingMute Other ParticipantsOrganizational Auto-AttendantOut of Office SupportParticipant ManagementPersistent 1:1 and Group Conversations Private and Channel MeetingsPSTN FallbackSafe TransferSchedule in Outlook & TeamsShared Line AppearanceSimultaneous RingingSpeed DialSuggested ContactsTeam + Channels for Teams ProductivityTransfer to PSTN Call User Facing DiagnosticsVoicemailApplication SharingConversationsDesktop sharingEnable Meeting Lifecycle with Pre/During/PostGive and Take Control in SharingImmersive Meeting ExperiencesPowerPoint Load and ShareWhiteboard and Meeting NotesContact GroupsFederated Chat between Teams and Skype for BusinessGuest Access for External UsersImport Contacts from Skype for BusinessSfB-Teams CallingSkype for Business Interop with Persistent ChatTeams-SfB 1:1 Chat InteropUnified PresenceCloud Video Interop servicesEdge, Chrome Browser Support for meetingsiOS and Android supportSkype Room Systems SupportSurface Hub SupportSupport for existing certified SIP PhonesTrio 1 Touch Teams Meeting JoinTTY SupportUSB HID controlCall Quality Diagnostic PortaleDiscovery/Hold/Archiving of MessagesEnable Call Quality Analytics Message Retention PoliciesMessaging Interop IT PoliciesMessaging User-Level PoliciesSfB-Teams Interop PoliciesTenant PoliciesUser-Level Meeting PolicySkype to Teams Roadmap: deliveredEnterprise gradeCollaborative meetingsPlatform and devicesIT ProSkype for Business Interop and federationBold items represent features previously only found in Skype for Business Server
6. “”“Teams is helping people to work more efficiently and establish relationships with colleagues around the world. The potential of this tool coupled with the desire of our team to build strong partnerships and simplify the way we work is a powerful combination that will surely enhance collaboration on a global scale.”“The new way our packaging solutions teams in Mexico and Texas are working together is a perfect example of how Teams can simplify cross-regional collaboration. By using Teams to chat they can communicate in their preferred language and the recipient can translate the message with a click of a button.”“[Teams] has improved the way we do a lot of things, including managing projects, but the biggest advantage is streamlining process confirmations. I estimate that by having the process confirmation form accessible to everyone in a centralized, online location, the 20-minute process has been reduced to a few minutes.Teams has a real impact
7. Charting your journey to Teams.
8. 1Plan your upgrade to Teams OnlyROUTE1Upgrade to Teams Only2+Coexistence“Islands” mode (side-by-side) when: Skype for Business Online and most on-premises (recommended path)Desire to quickly move to TeamsUsers can handle two-client setupTeams Collab or Collab+Meetings when:More complex organizational environment (on-premises and hybrid)Expect a long co-existence periodWish to avoid overlapping UC featuresThird-party integration pointsJourney from Skype for Business to TeamsFor organizations already using Teams
9. 1Envision teamwork for your organizationROUTE2Pilot TeamsDeploy TeamsAdopt TeamsPlan your upgrade to Teams OnlyUpgrade to Teams Only23456+Coexistence“Islands” mode (side-by-side) when: Skype for Business Online and most on-premises (recommended path)Desire to quickly move to TeamsUsers can handle two-client setupTeams Collab or Collab+Meetings when:More complex organizational environment (on-premises and hybrid)Expect a long co-existence periodWish to avoid overlapping UC featuresThird-party integration pointsJourney from Skype for Business to TeamsFor organizations not yet using Teams
10. +Project StakeholdersProject DefinitionTechnical Readiness and User ReadinessDeployment and ImplementationOperational ExcellencePlanning for a successful upgradeA proven framework for driving technical and behavioral changeLearn more at aka.ms/SkypeToTeamsGather the right sponsors and project teamDefine your project scope, goals and timelineAssess network readiness; test for qualityAssess user acceptance and design readinessImplement pilot, coexist and upgrade strategyDrive value through optimization and adoption growth
11. Understand the impact of change Assess impact to the organization, reflect in adoption planBuild user engagement into your communications planUse cases and role-specific benefits help users understand the value of TeamsPilot before rolling out broadlyIdentify early adopters and evangelists to champion deployment and provide feedbackTarget users and departments with unique needs and edge-case requirementsEvaluate awareness building, training, and support – iterate based upon feedback and analysisFocus on driving sustained resultsFrequently communicate project progress, to-dos, and next stepsConsider devices as part of your overall strategy, including personal computers, meeting room systems, and peripheralsIdentify champions and critical stakeholders
12. Teams upgrade paths.
13. Islands mode: Teams and Skype for Business run side-by-sideChat and CallingUsers can initiate calls and chats from either clientIncoming VOIP calls and chats land in same client as originatorPresence is separateNo interoperabilitySkype for Business Online customers should start with Islands mode so users can experience the full functionality of Teams at their speed. Once organization adoption of Teams hits 100% saturation, move to Teams-Only mode.MeetingsUsers can schedule meetings from either clientOutlook shows both add-insEnd user can join meetings from the respective clients
14. Meetings First: move meetings workload to Teams firstSkype for Business Server for Chat and CallingAddress meetings, then Enterprise Voice and ChatSimplifies and streamlines a meetings-centric Teams experienceTeams for MeetingsProvides richest meetings experienceIncludes meeting rooms, devices, and services (Cloud Video Interoperability)Skype and Teams co-existTeams and Skype for Business clients play nice with each otherSkype for Business meetings are now Teams meetingsIT benefits include ease with provisioning and reporting in a single location
15. Teams Only mode: Teams is used for everythingChat and CallingReceive and initiate all chats and calls in TeamsInterop (IM/call) with any Skype for Business userRedirects to Teams if users try to sign in to Skype for Business.Data that gets migratedExisting contacts from Skype for Business including federatedExisting meetingsMeetingsNewly scheduled meetings take place in Teams Previously scheduled Skype for Business meetings still happen in Skype for Business
16. Upgrade support.
17. Teams adoption and upgrade supportPrograms and resources to enable your successUpgrade planning and guidance from MicrosoftMicrosoft will help you design a strategic plan based upon a proven change management framework and the specific needs of your organization1Access upgrade tools, guidance, planning workshops, blocker mitigation, and monitoringWe’re here to help you with your upgradeTeams Adoption ToolkitUnderstand business outcomes, best practices and real-world use cases for TeamsDownload assets to onboard your Helpdeskaka.ms/TeamsToolkit1 All customers have access to online tools and training. FastTrack-led engagements available for qualifying customers. Upgrade Guidanceaka.ms/SkypeToTeamsStart planning your upgradeTeams Trainingaka.ms/TeamsLiveTrainingLearn with free, live, online trainingTeams Roadmapaka.ms/TeamsRoadmapEvaluate your needs relative to Teams capabilities and timingTeams Knowledgeaka.ms/SuccessWithTeamsExplore technical documentation, rollout and adoption resources
18. Let’s plan your journey.
19. Thank you!
20. Additional resources.
21. Upgrade Guidanceaka.ms/SkypeToTeams Skype to Teams Upgrade – Get Starteddocs.microsoft.com/en-us/MicrosoftTeams/upgrade-start-hereUpgrade Success Kit aka.ms/UpgradeSuccessKitTeams Upgrade FAQaka.ms/SkypeToTeams-FAQCoffee in the Cloud Skype to Teams Overview Videosyoutube.com/watch?v=lAoqEG777d8Instructor-Led Teams Trainingaka.ms/TeamsLiveTrainingOn-Demand Teams Training for Adminsdocs.microsoft.com/en-us/microsoftteams/itadmin-readinessOn-Demand Teams Training for End Usersdocs.microsoft.com/en-us/microsoftteams/enduser-trainingTeams Success Kitaka.ms/TeamsSuccessKitTeams Adoption Guideaka.ms/TeamsToolkitDrive Operational Excellence with Teamsaka.ms/SkypeToTeams-OperateTech Community Teams Blogtechcommunity.microsoft.com/t5/Microsoft-Teams-Blog/bg-p/MicrosoftTeamsBlogPlan your journey to Teams with our guidance, training, and resourcesOnboard users and begin using Teams to explore the possibilities for your organizationDrive Teams adoption for collaboration, meetings, and callingFully upgrade to Teams and accelerate business value realizationAdditional Teams upgrade resources