for Administrative Professionals Marie Herman CAPOM ACS MOSM iaapmrhenterprisescom wwwmrhenterprisescom Agenda The decision to pursue certification Overall background on CAP OM MOS and PACE exams ID: 591276
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Certification Optionsfor AdministrativeProfessionals
Marie Herman CAP-OM, ACS, MOSMiaap@mrhenterprises.comwww.mrhenterprises.comSlide2
Agenda
The decision to pursue certificationOverall background on CAP, OM, MOS, and PACE examsThe certification processOK, you’re certified, now what?Slide3
Why Certify?
Increase Your SalaryGain More RespectPotential for PromotionEdge in Job Interviews
Expand Your Knowledge
Self-Pride
Prove Your Skills
Get More ResponsibilitySlide4
Marie, I attended a CAP study group with you and received my certification in March 2015. I was promoted from Office Manager of one plant to Operations Accounting Manager over 15 plants. Huge salary increase too. Thanks for all your help.
Pamela Hart, CAPWingo, KYSlide5
CAP and OM Exams OverviewSlide6
SponsorIAAP is a global association focused on networking and professional development for the administrative profession.
IAAP administers the Certified Administrative Professional and Organizational Management exams.Slide7
Where To Starthttp://www.iaap-hq.orgSlide8
Qualifying Experience
EducationExperience RequiredNo college degree
4 years
Associate degree
3 years
Bachelor’s degree or higher
2 yearsSlide9
CAP Exam3.5 hours 300 multiple choice questions
Offered Twice a YearPearson Vue (electronic testing)Slide10
Key Dates
Exam DatesApplication due to IAAP (received by)
Schedule CBT Appt.
with Pearson
Sep 6-10, 2016
Jun 1, 2016
TBD
Late Registration
Date
($
50 fee
):
Jun 8, 2016Slide11
CAP Exam Topics
Organizational Communication
25%
Business Writing and Document Production
20%
Technology and Information Distribution
15%
Office and Records Management
15%
Event and Project Management
12%
Human Resources
8%
Financial Functions
5%Slide12
Organizational Communication Terms and Theory
Customer Service Professional Networking Team Dynamics Interpersonal Communication in Organizations Public Speaking Multi-cultural and International Business Organizational Structure, Systems, and Strategy Business Ethics and LegalitySlide13
Business Writing and Document ProductionBusiness Writing and Document Terms
ProofreadingGrammarDocument Creation and EditingOffice and Web PublishingCharts, Graphs and TablesDocument FinishingMeeting MinutesSlide14
Technology and Information DistributionInformation Distribution Terms
Traditional verses Electronic Information DistributionCopyrights, Intellectual Property, and ConfidentialityData AnalysisInternet CommunicationOffice Software and HardwareComputer Operating SystemsTransferring and Storing InformationInformation SecuritySlide15
Office and Records ManagementRecords Management Terms
Manual and Electronic File ManagementFiling Rules and StandardsRecords SecurityFile Retrieval, Maintenance, and RetentionOffice Design and Effective WorkspacesOffice Management and PurchasingInventory ManagementVirtual OfficeSlide16
Event and Project ManagementEvent and Project TermsTravel Preparation
Meeting PlanningTime Management and PlanningProject ManagementSlide17
Human ResourcesHuman Resources TermsBasic HR Duties and Processes
Employee FilesTraining and Procedure ManualsRecruitment, Staffing, and HiringDiversityOnboarding and OffboardingHuman Resource LawSlide18
Financial FunctionsFinance TermsBudgets and Financial Statements
BankingJournal EntriesReconciliationStatistical AnalysisCharitable Fundraising and DonationsSlide19
Exam ScoringCriterion Referenced Method of ScoringScaled score of 500 needed
Pass / Fail RateSlide20
Costs Related to CAP ExamRegistration cost of CAP examMembers $350
Non-Members $525 Study materials (varies)Study group costs, optional (varies)Slide21
CAP Exam GuideIAAP has published a CAP exam guide.$129 members
$229 for non-membersIt should NOT be your only material used for preparing for the exam. Slide22
Bibliography (Primary)Bovee, C. L. & Thill, J. V. (2015). Business Communication Today. Pearson Prentice-Hall.
Guffey, M. E. & Loewy, D. (2015). Essentials of Business Communication. South-Western Publishing Co. Shockley-Zalabak, Pamela. (2015). Fundamentals of Organizational Communication. Pearson. Stulz, K. M., Shumack, K. A. & Fulton-Calkins, P. (2012). Procedures and Theory for Administrative Professionals. South-Western Publishing Co. Vermaat, M. E., Sebok, S. L., Freund, S. M., Campbell, J. T., & Frydenberg, M. (2015). Enhanced Discovering Computers Cengage Learning.Slide23
Bibliography (Secondary/Additional)
Robbins, S. P. & Coulter, M. (2015). Management. Pearson Prentice-Hall.Smith, L. R. (2013). English for Careers. Pearson Prentice-Hall.Wempen, F. (2014). Computing Fundamentals IC3 Edition. Wiley & Sons. Read, J. & Ginn, M. L. (2015). Records Management. Thompson/South-Western Publishing Dessler, G. (2014). Human Resource Management. Pearson Prentice-Hall
Titman, K., & Martin, A. J. (2013). Financial Management. Pearson Education.
Warren, C. (2014). Survey of Accounting. Cengage Learning. Slide24
Additional Study Materialswww.horizonpresentations.comwww.capreview.comSlide25
CAP RecertificationSlide26
RecertificationMust recertify your CAP every five years60 points are needed for recertification
Points are earned in multiple waysProfessional DevelopmentIndustry Specific Professional DevLeadershipSlide27
Professional DevelopmentContinuing EducationFormal Education
Other certifications30 points minimumSlide28
Industry Specific Professional DevelopmentContinuing EducationFormal Education
20 points maximumSlide29
LeadershipElected or Appointed PositionsIAAP Specific Positions
20 points maximumSlide30
DocumentingAll recertification points need to be documented with something along the lines of a certificate of completion or attendance that spells out your attendance, education topic, course content, date and length of program, etc. Slide31
Organizational Management SpecialtySlide32
General InformationMust be a CAP prior to pursuing these specialty designations (or taking CAP exam same week) Slide33
Organizational ManagementExam administered same week as CAP exam175 Questions (Multi-paragraph scenario with 6-10 or so related multi-choice questions)
3.5 hoursSlide34
OM Exam Topics
Organizational Planning
36%
Advanced Communication
27%
Advanced Administration
23%
Team Skills
14%Slide35
Organizational PlanningCritical thinking and decision makingStrategic planning
Communicating mission and valuesAllocating resourcesSlide36
Advanced CommunicationNonverbalPresentation techniques
Legal issuesProfessional protocolSlide37
Advanced AdministrationMentoring and trainingConducting research
Coordinating projectsDelegating and empoweringSlide38
Team SkillsTeam building and leadingGroup problem solving
Resolving conflictConducting meetingsSlide39
Costs Related to OM ExamRegistration cost of OM examMembers $200
Non-Members $400 Study materials (varies)Study groups, optional (varies)Slide40
RecertificationNOT Needed for the OM! Your CAP recertification includes it!Slide41
Changes Coming!New format coming!Slide42
Technology ApplicationsSpecialtySlide43
Technology ApplicationsRequired to purchase three Options software training modules (various Microsoft Office programs)
Must complete one Microsoft Office certification examNo exam from IAAPSubmit your application and fee ($75 for members; $100 for non-members).Slide44
Costs Related to TA SpecialtyOptions Training Materials Members $129-149 per program
Non-Members $189-229 Microsoft Exam Voucher $80-120Application fee for TA Members $75Non-Members $100 Slide45
Microsoft Office SpecialistSlide46
Microsoft Office SpecialistIssued directly by Microsoft through Certiport
Exams are one hour eachApproximately 30 questions with 2-3 subparts eachAdministered in various locations (schools, etc.)Slide47
Exams
2013 ExamsWord Core Word Expert Parts I and IIExcel CoreExcel Expert Parts I and IIPowerPointOutlookAccessSharePointOne Note
2010 Exams
Word Core
Word Expert
Excel Core
Excel Expert
PowerPoint
Outlook
Access
SharePoint
One NoteSlide48
Become The Master!Microsoft Office Specialist – Master Level - pass four exams
2013:Word Expert Part 1 and Part IIExcel Expert Part 1 and Part II2010Word ExpertExcel ExpertPowerPointand either Outlook or Access or SharePoint or OneNoteSlide49
Cost Comparison
TA Specialty(members)MOS Exams
Study Materials
$387-447
$100
Exam
$100 (1 exam)
$400 (4 exams)
Fee
$75
N/A
Total Cost
$562-622
$500
2010
2013
2010
2013
Number of programs
certified
1
1
4
2Slide50
PACE CertificationSlide51
Sponsored byAmerican Society for Administrative Professionalswww.asaporg.comSlide52
Cost$349 for ASAP membersSlide53
Proficiency ModulesInterpersonal CommunicationsTask and Project Management
Management SkillsComputer and Internet TechnologySlide54
Recertification24 CEUs needed within two year time periodSlide55
The greatest crime in the world is not developing your potential.When you do what you do best, you are helping not only yourself, but the world.
Roger Williams Slide56
How to PrepareSlide57
Study / Preparation ProcessResearch the certifications
Books / DVDsOnline Assistance (egroups)Find a MentorGet a study buddy (choose wisely!)Study Groups (live or online)Slide58
Self Study
AdvantagesDisadvantagesProceed at your own paceHave to figure things out for yourself as to what areas are most important and how much you need to learn
Cheaper – can save you money
Materials can be overwhelming
Set your own time schedule
No classmates to
discuss concepts with
No instructor to clarify confusing concepts
Must be self disciplined to stay on track with studyingSlide59
Study Groups
AdvantagesDisadvantagesInstructor led – someone to hold your hand and guide you
You go at someone
else’s pace
Experience
from past study groups ensures relevant material is reviewed for the exam
You may spend
time on things you already know
Fellow students provide morale
boost, share the journey with you, and provide other perspectives when learning concepts.
Potential cost
Sessions are recorded so you can catch up if you miss a session and review all material
at the end.
Helps
you spread your studying out consistently across several months; reducing procrastinationSlide60
You miss 100 percent of the shots you never take.
Wayne Gretzky, former Pro Hockey Player Slide61
Study GroupsSlide62
My CAP Study GroupStarts May 24, 2016
Goes through the September 2016 exam plus includes a debriefing session16 weeks; Tuesday nights; 2 hours 7-9 CTCost is $100The CAP Exam Study Guidehttp://www.mrhenterprises.comSlide63
My OM Study GroupStarts May 26, 2016
Goes through the September 2016 exam plus a debriefing16 weeks; Thursday nights; 2 hours 7-9 CTCost is $100No additional materials are needed. I provide everything.http://www.mrhenterprises.comSlide64
MOS Study GroupsI offer intensive Microsoft Office Study Groups to prepare students for the various tests. EARN CAP recertification points!
I am offering PowerPoint in June 2016 and Outlook in August 2016. Later this year I will likely offer OneNote, Word and Excel study groups.Slide65
Resourceshttp://
www.mrhenterprises.com My Sitehttp://mrhenterprises.com/selfstudytips.shtml Resource on my website for those that are self-studyingwww.iaap-hq.org IAAP Web site (CAP/OM/TA)
www.certiport.com
Certiport
(MOS)
www.asaporg.com
ASAP (PACE)Slide66
Any Questions?Slide67
Presenter: Marie Herman, CAP-OM, ACS, MOSMiaap@mrhenterprises.com
http://www.mrhenterprises.comPrivate tutoring for CAP, OM, Microsoft Office Specialist exams; online study groups; advanced Microsoft Office
training
(points for recertification!)