S ocial distancing Challenging without conflict - PowerPoint Presentation

Slide1

Social distancingChallenging without conflict

Anti-social distancing

c

hallenging without conflict

Lit searches…Google

Scholar, Ovid, Medline, Science Direct

Conflict

avoidance in the

workplace

Conflict resolution in the

workplace between

staff and patients

Conflict avoidance strategies/techniques

Conflict resolution styles/strategies/skills

Challenging inappropriate behaviour at work

Communication skills for conflict resolution

Handling confrontation in the workplace

Language in conflict avoidance

Patient conflict resolution

Challenging; stylesAccommodating - neglect own concerns to satisfy the other personAvoiding - don’t immediately pursue own concerns or those of the other person or address the conflictCollaborating -

attempt to work together to find a solution that satisfies both partiesCompeting

-pursuit of own concerns at the other person’s expense, using whatever power to winCompromising - find a mutually acceptable solution that partially satisfies both

parties

Style We may all choose to avoid confrontation or be overly accommodating in order to avoid awkwardnessEqually being too challenging or confrontational can lead to unpleasantness

Conflict resolution styles in the nursing profession

The

conflict resolution style used by nurses depending on whether they work in clinical or academic

settings

Iglesias MEL, Vallejo RBB.

Contemporary Nurse 2012;

43

(1

):73

-

80 DOI

: 10.5172/conu.

2012.43.1.73

.

Conflict resolution

Conflict resolutionAll sorts of guidelines and ‘mediation’ templates for resolving conflict BUT this isn’t what we’re looking for when considering if there are certain ways we can challenge anti-social distancingAnd so…

Assertiveness training…Assertiveness isn’t about aggression, winning the argument, standing up for yourself, making yourself look big by making others look small, etcBeing assertive is;a core communication skillstanding up for yourself or others

– calmly and positivelynot being either aggressive, or passive in accepting '

wrong’expressing yourself effectively whilst respecting the views of others 

The 3 Cs of being assertive;

Confidence

Clear

Controlled

1. Describe the specific behaviourBegin a confrontational statement with the word “when” Tell the person the specific behaviour that’s causing the problem;“Dave when you drive at 90 miles an hour on the motorway when we go to your mother’s

…”Be careful to state only facts. Don’t put the other person down or moralize (e.g., don’t say, “When you act in that thoughtless way . . .” If you blame

others they are more likely to take offense and not co-operate ANTI SOCIAL DISTANCING RESPONSE

“When you’re coming into the lift

…

2. Describe your feelingsDescribe whatever negative feelings you experience because of the behaviour and the tangible effect: “Dave when you drive at 90 miles an hour on the motorway when we go to your mother’s, I don’t want to

be in the car with with you because I’m frightened we’ll have a crash . . .”

ANTI SOCIAL DISTANCING RESPONSE “When you’re coming into the lift, I feel worried and anxious because up until now I have been shielding…”

3. State exactly what you would like the other person to do insteadIt’s important to state exactly what you want the other person’s behaviour to be insteadDon’t use “we” e.g., “I think we should sit down and talk about it”.

Specifically describe only what you want them to doThis request should always come at the end after you’ve described the behaviour that’s causing the problem and why it’s a problem for

youOnly then will the other person be open to hearing your request. Don’t put the request at the beginning. It always belongs at the end

Altogether now…Here’s how the entire “I” statement sounds“Dave when you drive at 90 miles an hour on the motorway when we go to your mother’s, I don’t want to be in the car with with you because I’m frightened we’ll have a crash. Please drive within the speed limit and I’ll feel much safer”ANTI SOCIAL DISTANCING RESPONSE

“When you’re coming into the lift, I feel worried and anxious because up until now I have been shielding. Please take another lift and I’ll feel calmer about being in this hospital”

The blueprint… “When <INSERT BEHAVIOUR>…”“I feel <INSERT FEELINGS>…

”“Please <INSERT INSTRUCTION>…

”“then I’ll feel <INSERT OUTCOME>…”