Evaluating and Assessing O ur Services By Kymberley Pelky Oneida Community Library amp Youth ServicesInclusion Liaison for Nicolet Federated Library System What is a Measurable Outcome ID: 588627
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Slide1
Measurable Outcomes (Evaluating and Assessing Our Services)
By Kymberley Pelky, Oneida Community Library
& Youth Services/Inclusion Liaison for Nicolet Federated Library SystemSlide2
What is a Measurable Outcome?The IMLS, the Institute of Museum and Library Services, is a great guide, as to what a measurable outcome is, as they fund the LSTA, so it prepares us for grant writing. However, even if not worrying about proving ourselves or our programs’ and services’ worth for a grant, measuring our outcomes can help us in communicating with our directors, our boards, our systems, and our community.
(Rudd, 2000, p. 20).
Definition:
Goal
:
What you hope to achieve and/or accomplish.
Outcome
: A benefit to users of a service or product - a high level result.
Output:
A measure of the volume of a program's activity, (e.g., meals served, number of clients tested, etc.) - Basic number counting.
Indicator
:
Observable
and
measurable
; generally numeric
. People, satisfaction levels, survey results of people that feel they or their children learned and benefited and/or found real world value of your program and/or service.Slide3
Elements of OutcomesOutcomes have elements ofInput: What was put into the program. Everything you needed for your story time plan(s), your stories, songs, craft supplies, staffing, guest presenters, the age focus/demographic or population targeted, etc.Activities: What did you do? How and with what did you engage your patrons/participants.
Outputs: How many came? What were their ages? Did the ages/demographics that came to your program match the ages/demographics you planned for/targeted?Slide4
Ways to MeasureMeasure
YOU
with a Self-Assessment Tool. For Libraries teaching 21
st
Century Skills, there is one on pages 18-22 of this document:
21
st
Century Skills
. “Leadership & Management” first means
YOU
, improve what you can on your own, and then you build your team.
Rubrics, Logic Models, and other assessments.Slide5
RubricsA rubric, Heidi Andrade of Rubistar’s definition is paraphrased this way: A “document that articulates the expectations for: a program “by listing the criteria” (such as literacy skills and practices) “and describing levels of quality from excellent to poor.”Examples:
Puppet Show Rubric
. There are more links to what I’m trying to do on the last page of this presentation.Slide6
For more than a Mini-PresentationTake an entire course on “Shaping Outcomes,” all about Outcome-Based Planning and Evaluation (OBPE) at
http://www.shapingoutcomes.org/
.
Check the catalog database for measureable outcomes to glean
out-of-the-box ways to measure from others not in library land.
Search “IMLS Measurable Outcomes”Slide7
BibliographyAndrade, H. (2008). What is a Rubric? http://rubistar.4teachers.org/index.php?screen=WhatIsIMLS. (2009.) Museums and Libraries: 21
st
Century Skills.
https://www.imls.gov/assets/1/AssetManager/21stCenturySkills.pdf
Rudd, P. D. (2000). Perspective on Outcome Based Evaluation for Libraries and Museums. “Demonstrating the Value of Libraries Through Outcome Measurement.”
https://www.imls.gov/sites/default/files/publications/documents/perspectivesobe_0.pdf
Spirit Mountain Community
Fund. http://www.thecommunityfund.com/before-you-apply/policies/evaluation_measurable_outcomes_defined
Background Art and Graphics: Adrianna Pelky and me…Slide8
My Measuring AssessmentsI’m not sharing these with you because I think they’re so stellar, as I’m a beginning outcome measurer, too. I just know these are safe to share with you:
Puppet Show Rubric (start somewhere…)
https://www.dropbox.com/s/62xpnj578adh2ed/puppetshowrubric-2016-kpelky.pdf?dl=0
(I made this at http://rubistar.4teachers.org)
Program and Offering Rubric:
https://www.dropbox.com/s/cekutculndurdim/oneidacommunitylibrary-programrubric.docx?m
=
Logic Model for Early Literacy and Preschool Programming:
https://dl.dropboxusercontent.com/s/kciwcbzkexdxmk3/Logic%20Model%20EarlyLit-PreK.docx?dl=1&token_hash=AAFE7SjtKPw3eHPxrIbqbTnTiN-Kphd6P_alRBeSnUozWg
MEOW Assessment:
https://dl.dropboxusercontent.com/s/byh0t8s6setj76f/MEOW%20Assessment%20Process%20for%20Programs%20and%20Offerings-OCL.docx?dl=1&token_hash=AAFw8zx_Y-Gdd_gpXNAyxBPbfeo0cR_oTg8yYf1NfUtjQw
Umbrella for Offerings, Programs, and Drop-Ins:
https://www.dropbox.com/s/9wkrwe5fyqr03ol/OfferingUmbrella-Documentation2016.png?dl=0
Drop-In Documentation:
https://www.dropbox.com/s/ey8jhb7jks5jmk4/DropIn-Documentation.xlsx?dl=0