IMMEDIACY THROUGH THE SHARING OF ARTICLES THE CASE OF WORLDSHARE ILL ID: 312553
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Slide1
RESOURCE SHARING AT THE CROSS ROADS
IMMEDIACY THROUGH THE SHARING OF ARTICLES: THE CASE OF
WORLDSHARE
ILL
Jenny
Raubenheimer
Slide2
ContentMain definitions
Background
information
Research methodology
4
. Findings
5. ConclusionSlide3
Introduction
Is your library’s interlibrary loan services at a cross road?
Shift
in
user expectations towards service delivery due
to technological
developments- is our approach still relevant?
‘Rapid
’
means ‘quick’/ ‘swift acted’ or ‘completed in a short time
’
(Concise
Oxford dictionary
1982:857)
Timeous
’
delivery ‘
timely’ is defined as seasonable, or opportune (Concise Oxford dictionary 1982:1121). Slide4
IntroductionImmediacyA concept ‘pertaining to the time current or instant … occurring without delay or lapse in time, done at once; instant’ (Tomlinson 2007);
Without intervention of middle term/ separated by any intervening medium/
Nearest/ next/ occurring at once/ without delay/ immediate reply (
Concise
Oxford dictionary (1982:498
)
Slide5
BackgroundSouth African Interlending
situation is
dominated by the tertiary education sector in the higher
education landscape
Higher Education growth 2006-2011:
From 741380 to 938200 students
Postgraduate: 111237-148035
Need for inter-library loans
– mostly bo
oksSlide6
Research questionsWhat are the expectations of our clients ito
turn around time?
Why have our library clients developed a sense of immediacy?
Do we respond to the expectation of immediacy with regard to interlibrary loans (books) a
nd more specifically copied articles?Slide7
MethodologyLiterature studySupplier information (statistics)Slide8
FindingsExpectations of our clients ito turn- around
time
Sense of urgency/immediacy
Response to the need for immediacy through
Worldshare
ILLSlide9
Expectations of our clients
ito
turn-
around
time
Survey amongst heads of
Interlending
departments in South Africa
Response of participants indicated that their clients expect to receive the request in
1-2 days =27%
3-7 days
=59
%
more
than 7 days=
14 %
Observation at the Lending desk-
why must I wait so long?
What created this mindset of immediacy?Slide10
Why interlibrary loan clients’ developed a perception of immediacy
Immediacy in the everyday environment Slide11
Immediacy in the everyday environmentservices at shopsshift
in commercial interactions
digital
photography
speed
dating
shift
in consumer demand from mere possession to speed in delivery
e-learningSlide12
African undersea cablesSlide13
Interlibrary loan clients’ perception of immediacyImmediacy in the library environment
Shift towards mobile library services
-
Access to information via the catalogue and other library services
-
Access to Reference services (
RefWorks
)Slide14
Immediacy in the library environmentSlide15
Immediacy
in the library
environment
Download:
Apple:
i
-store
Android-play store
(
samsung
/
nokia
/
huawei
etc
)
Blackberry: http://libanywhere.com/m/917Slide16
Immediacy in the library environment
Access to other electronic resources are provided such as
E-books
E -reserves
Educational resourcesSlide17
Immediacy in the library environment
Access to discovery
tools
Full text information data bases
Institutional repositories in South African academic
libraries/ ranked against that of the world
ito
size/ visibility/ files rich/scholarly value; theses(D-space)Slide18
Expectation through usageDownloads- ResearchGateOnline visitors profileNumber of sessions/ session duration
Number of page viewsSlide19
Online Visitor’s Profile Apr 2014-July 2015Slide20
Unisa Library Audience Overview: Number of SessionsApr 2014-July 2015
Slide21
Unisa Library Audience Overview: Average Session DurationSlide22
Unisa Library Audience Overview: Page Views over period (Jan 2014-Aug 2015)Slide23
Response to the need for immediacy through Worldshare ILL
Developments in ILL
Interlending
in South Africa has mirrored international developments right up to OCLC’s
Worldshare
ILL
Established in South Africa since August 2013
Growth in use of this system
– 25 libraries
Benefits experienced in general by academic libraries in South AfricaSlide24
Worldshare ILLSlide25
Response to the need for immediacy
Expansion
of interlibrary loan
capabilities
Centralises workflows that were previously managed by multiple
systems
Functionality that ensures faster fulfilment of
interlibrary loan requests
Saves staff and user
time
Integrated
discovery and delivery solution (for electronic, digital and print materials) from a single interface Slide26
Response to the need for immediacySlide27
Response to the need for immediacy:
Worldshare
ILL
Books:
52
% of the responding libraries indicated that there
is
still a need for
books
Benefit from the discovery and location of information resources
Use
of
WorldShare
in South Africa in the first six months of 2015 (
OCLC
201
5)
Borrow
count is down from 2314
(July-December 2014)
to 2141
Jan-June 2015)-
(7,5
%)
Active
libraries varying on a monthly basis from 21 – 25, much the same as in
2014
While loan requests received in 2015 so far are substantial at 14 462, the low fill rate is of concern with just 1476 requests filled. For borrows there have been 2576 requests filled from a total of 4427 requests initiated. Slide28
Response to the need for immediacy
variety of
formats
larger files
URL and
password
5
downloads /
30
daysSlide29
Use of Article ExchangeNet-lender statistics2014: 975 requested items were received and supplied in one day
2015: 611 requested items were received and supplied in one daySlide30
Response to the need for immediacyReceive articlesInput to licence agreementsBranding- are you the preferred supplierNetworkingSlide31
Conclusion
Interlibrary loan services are
essential
Need
for
immediacy in ILL services
Scope
for more use of
Worldshare
ILL
Article exchange must
be used
effectively