PPT-Service Processes

Chapter 7 Learning Objectives Understand the characteristics of service processes and know how they differ from manufacturing processes Construct a service blueprint Demonstrate how services are classified. Fall . 2012. Lisa Tomalty, . ltomalty@uwaterloo.ca. Information Systems and Technology. Michael Tennant, . mtennant@uwaterloo.ca. Co-operative . Education & Career . Action . Agenda. ITIL . defined. Social Service Selection. Service-Oriented Computing: . Semantics, Processes, Agents. – Munindar P. Singh and Michael N. Huhns, Wiley, 2005. Chapter 20. 2. Service-Oriented Computing: Semantics, Processes, Agents . Semantic Service Selection. Service-Oriented Computing: . Semantics, Processes, Agents. – Munindar P. Singh and Michael N. Huhns, Wiley, 2005. Chapter 19. 2. Service-Oriented Computing: Semantics, Processes, Agents . Transaction Concepts. Service-Oriented Computing: . Semantics, Processes, Agents. – Munindar P. Singh and Michael N. Huhns, Wiley, 2005. Chapter 11. 2. Service-Oriented Computing: Semantics, Processes, Agents . NHS e-Referral Service. Outpatient Pathway Modelling Tool. Introduction. The following slides will provide you with instructions on how to complete the Outpatient Pathway Modelling Tool. The tool will illustrate how using the NHS e-Referral Service in your organisation can reduce costs compared to paper based processes.. Carolyn Williamson. &. Ash Noronha . What is self-service?. Self-service requires a combination of business change . and . easy to use technology. Employee self-service . allows employees to undertake activities relevant to . Reusable Processes. Linda Koestler. Kinetic Data. About Me. Left the world of mainframe programming to join Kinetic Data . Contrary to . what you may . hear from my Kinetic colleagues, I have never used punch cards.. Designing and Managing . Service Processes. Overview of Chapter 8 . Blueprinting Services to Create Valued Experiences and Productive Operations. Service Process Redesign. The Customer as Co-Producer. Mark Sherry. Director of Marketing, . Stroma Service Consulting, Inc.. Using ISO/IEC 20000 to Implement Any Process. Mark Sherry. Partner. Stroma, Inc.. . ISO/IEC 20000 . Introduction. Mark Sherry. IT Service Management Consultant. Dr. Ron . Lembke. How are Services Different?. Everyone is an expert on services. What works well for one service provider doesn’t necessarily carry over to another . Quality of work is not quality of service. Dr. Ron . Lembke. How are Services Different?. Everyone is an expert on services. What works well for one service provider doesn’t necessarily carry over to another . Quality of work is not quality of service. Service Processes Operations Management Dr. Ron Lembke How are Services Different? Everyone is an expert on services What works well for one service provider doesn’t necessarily carry over to another Matthew . Fazo. BIS 461. Goal of Evaluation. The goal of these evaluations are to find cohesion between IT business processes and the needs and the expectations of the customer experience. Try to improve on current service management that is already in place. 2601 Blanding Ave Suite C362Alameda CA 945011-866-708-4759wwwthirdskycomPage 1Operational ExcellenceTransforming IT using TIPA Assessmentsto Drive ChangeA Third Sky White PaperBy Jeb McIntyre ITIL Exp