CTC Meeting February 17 2015 Andrew Roderick Agenda Endpoint Management What is Endpoint Management Current Campus Activity Workstation Purchasing Standards Why Standards Background Value and Goals ID: 623615
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Campus Workstation Purchasing Standards and Endpoint Management
CTC Meeting – February 17, 2015
Andrew RoderickSlide2
AgendaEndpoint Management
What is Endpoint Management
Current Campus
Activity
Workstation Purchasing Standards
Why Standards? (Background, Value, and Goals)
2013-2014 Cycle (Issues and Insights)
Plans for Current Year (Specs, System)Slide3
Endpoint ManagementSlide4
Center of our IT UniverseSlide5
And there are lots of them…Slide6
Scale and Missed Opportunities
IT Staff:
Our practice of maintaining workstations has not changed significantly for many years.
Economies of ScaleSlide7
What Do We Do To WorkstationsImage (OS and Applications)Patch (some automated, some not)
Install software (by request)
Disinfect (malware, viruses)
Troubleshoot (software, hardware)
Training
Specify/Price
Public Space/Lab Computers vs. Individually AssignedSlide8
Unmanaged to Managed ComputingSecurity issues, best practices, and expectations of efficiency are driving the campus toward a more managed state of computing.
If you have 500 computers in the field, you are expected to:
Don’t want to touch 150 computers to make change
Distribute new software to labs quickly
Rapidly deploy patches (security, bug fixes)
Distribute images directly to workstationsSlide9
Interconnected Standards and ServicesBrowser GuidelinesSoftware/OS Version Standards
Image Management
Classroom Video Input
Asset Management
Active Directory Policy and Practice
File StorageSlide10
What is Endpoint Management?
Definition = Process of consistently managing install-base of computers and devices
Patch Management
Application Deployment
Image/OS Deployment
Endpoint Protection
Remote Access
Asset/Inventory Reporting
Reporting (on installations, versions, patch status)
Mobile Device ManagementSlide11
Managed Not Restrictive
A managed workstation does not have to be a
locked down
, restrictive experience for the end user.
Properly designed, it
balances
the needs of the user with security and management oversight.
Workstation management helps users avoid problems, downtime.Slide12
Platform PlanningMac and PC computersCross-Platform Approach (one tool to support both platforms)
Best of Breed Approach (tool specific to platfroms)Slide13
Scope of Endpoint ManagementState-owned computers
Non-State computers (personally-owned)?
Think lecturers or others who are not consistently provided a computer.
Students
With thousands of potential licenses, the costs for including student computers is enormous. Think NAC to control their access to network resources.
Mobile Devices
Is there significant enough install-base to consider this?Slide14
Workstation StandardsSlide15
What Are Workstation Standards?VendorModels
Specifications
Peripherals
PlatformsSlide16
HistoryOver a decade of standardization around bulk purchasing (IE, Faculty Refresh, EOY purchases)
CTC Working Group formed in 2010
Governed through CTC and ETAC feedback
Faculty Refresh standardized at 3-years
No general refresh rate (3-7 years)
2013 = over 770 computers ordered
2014 = 872 computers orderedSlide17
Bulk Purchasing – Driver of Standards
Instructional Equipment
Workstations purchased outside of bulk cycle not governed (or discounted)
Faculty Refresh
General Purchases
April - June
258 Units
192 Units
422 Units
872 Units
July - JuneSlide18
Why Standards?
Reduces support complexities for IT staff
Streamlines compatibility (software, peripherals, video output)
Prevents poor selection by end users
Clarity for non-IT staff charged with purchasing
Consistency for image preparation/distribution
Cost
savings for the institutionSlide19
ExceptionsExceptions are supported, especially within established vendors and models
2013-2014 – most exceptions were within standard models (additional specifications)
Best when exceptions can be coordinated across areas (example: Cinema standard)
Legitimate exceptions vs. preferences???Slide20
Considerations from Last YearRequests for lighter-weight laptop units
Warranty coverage period and Accidental coverage inclusion
Cost differential for Mac models
(compared to PC standard units)
Desktops – Mac model 20% costlier
Laptops – Mac models 25% costlier
Sizing on iMac 27” too large for some uses
Improve methods for handling exceptions
Improve specification to procurement workflowSlide21
2013-2014 (last year) Cycle - HighlightsStandard models largely adopted
Exceptions largely based on models (enhancements to specs)
No divergence among vendors (except for a Surface Pro)
Added high-end PC Laptop mid-stream (Precision M3800)
Reduced size of standard Mac desktop
Added lightweight laptops
2014 Monitor Used for PC
(U2414 as opposed to 2412) (which included 2 HDMI; 1 mini-display; USB 3.0)
– forward thinkingSlide22
Issues from Last YearCost differentials based on earlier quotes (standards cost more than distributed unit quotes)
Property and Delivery issues
Some units delivered to the incorrect location
Confusion identifying orders
Final bulk pricing came late cycle
Others???Slide23
Decisions for this yearMonitors (size and aspect ratio)?HD – standardize on SSD? (still costly in comparison to 500Gb – 128GB +$70; 256GB +$203) (last year, all laptops)
Video Card: integrated vs. discrete?
Desktop Form Factor – Mini-tower vs. Desktop vs. SFF?
No optical drives on laptops
Warranty and Accidental Damage?Slide24
New Entry SystemPreviously spreadsheets used for IE and Faculty Refresh requests (and to manage general requests)
New System will allow for IE, Faculty Refresh, and General workstation requests
Allow selection of standards
Supports add-ons within models (additional memory, processor, peripherals, etc.)
Selections entered by IT staff or administratorsSlide25Slide26
2013-14 Models - DesktopsPC
Desktop
Dell
Optiplex
9020 (24” Monitor; 8gb RAM; 1TB HD)
Mac Desktop
Apple iMac (21.5” chassis; i5 processor; 8gb RAM; 1TB HD)Slide27
2014-2015 Model LineupPC Desktop – Optiplex 9020
PC Performance Laptop
– Precision M3800
PC Lightweight Laptop
– Latitude 7550
Mac Desktop
– iMac 21.5”
Mac Performance Laptop – Macbook Pro
Mac Lightweight Laptop
– Macbook AirSlide28
2013-14 Models–Lightweight LaptopsPC
Lightweight Laptop
Dell Latitude E7440 (14” lightweight; i5 4300 processor; 8gb RAM; 256gb SSD HD no optical drive)
Mac
Lightweight Laptop
Apple MacBook Air (13.3” chassis; i5 1.3Ghz processor, 8gb RAM, 256gb Flash HD)Slide29
2013-14 Models–Performance LaptopsPC
Performance
Laptop
Dell
Precision M3800 (15” chassis; i7 processor; 8gb RAM; 256GB SSD HD)
Mac
Performance
Laptop
Apple MacBook
Pro
(15” chassis (retina display); i7 processor; 8gb RAM; 512gb HD
)Slide30
Warranty and Accidental Coverage
Model
3 Year Coverage
5 Year Coverage
(+
2 years)
3 Year Accidental
5 Year Accidental
Totals (additional
warranty + accidental)
Optiplex
9020
n/a
$68.67
$30.87
$49.77
Latitude E6440
n/a$144.27$68.67
$100.17
Latitude E7440n/a
$144.27$68.67$100.17
Precision T1700
n/a$95.20$80.92
$121.72
Total Cost Using 2013 Buy Totals
Optiplex 9020 (346)
$23,759.82
$10,681.02$17,220.42
$51,661.26Latitude E6440 (98)
$14,138.46$6,729.66
$9,816.66$30,684.78
Quantities Per Warranty Cost
Optiplex 9020 (346)
27.2
12.219.7
Latitude E6440 (98)
12.05.7
8.4