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Exceeding Customer Expectations Exceeding Customer Expectations

Exceeding Customer Expectations - PowerPoint Presentation

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Uploaded On 2016-04-09

Exceeding Customer Expectations - PPT Presentation

M2 Instructions Log on Go on to northwoodbusinessweeblycom Click on to M2 Writing Frame Go on to http wwwjohnlewiscom Exceeding Customer Expectations Introduction Businesses will want to go that extra mile rather than simply satisfying customers ID: 277309

expectations customer delivery customers customer expectations customers delivery lewis john providing businesses money product website section extra reputation exceeding price

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Presentation Transcript

Slide1

Exceeding Customer Expectations

M2Slide2

Instructions

Log on

Go on to

northwoodbusiness.weebly.com

Click on to M2 Writing Frame

Go on to http://

www.johnlewis.comSlide3

Exceeding Customer Expectations

Introduction

Businesses will want to go ‘that extra mile’ rather than simply satisfying customers

Their intention is to delight customers rather than merely satisfy them

This will create a positive reputation of the company.

SO WHAT if the business has a good reputation?Slide4

Value For Money

What does it mean?

If a product is something

that is

worth

the money spent on

it

It will mean they offer the best quality product at the cheapest price eg. John Lewis Price MatchSlide5

Providing Additional Services

John Lewis

also provide extra services…

Can you think of any examples??

Fittings

eg

. Carpet/curtains

Wedding List Service

Internatioal

delivery

Free UK delivery

Order TrackingSlide6
Slide7

Providing Exceptional Assistance

Some customers may have a special requirements

Eg

. Disabilities,

N

on-English speakers

etcSlide8

What other things can businesses do that exceed customer expectations?

John Lewis:

Excellent website

FAQ section

Mobile app

Social Networks

Feedback section on website

International Delivery