Enhance the roles of frontline staff and improve your practice culture workflow and team dynamics 2 Why is medical assistant professional development important Medical assistants are at the front line of patient care ID: 737148
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Medical assistant professional development
Enhance the roles of front-line staff, and improve your practice culture, workflow and team dynamicsSlide2
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Why
is medical assistant professional development important?
Medical assistants are at the front line of patient care
They are an integral part of the clinical care team and can enhance team-based care models
They play a large role in increasing patient satisfaction and improving quality
Training and development can lead to more engaged employees and higher job satisfactionSlide3
I
never realized that when a patient says ‘I left my glasses at home – can you help me with this form’ she may be covering for the fact she can’t read or understand the paperwork. I’ll be more aware of this in the future.
”
“
A Medical Assistant after
completion of the Health Literacy training session
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Four
steps for beginning an MA professional development program in
your
practice
1
Poll the team and prioritize training topics
Select a program leader
Assemble the curriculum and educational materials
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4
Execute and evaluate the trainingSlide5
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Professional development
topics
Diabetes
Hypertension
, hyperlipidemia and obesity
Health Literacy
Chronic Kidney Disease
HospiceProfessional Development*You may also utilize a survey/evaluation to understand what topics are of interest to your Medical Assistants.Slide6
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Tools/Resources
available to
your
practice
Session Packets on Various Development Topics
Flashcards
MA In-service Education SurveySlide7
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Verona, NJ
How is it working at other practices?Slide8
For additional resources, frequently asked questions and implementation support, visit
www.stepsforward.org
!