PPT-Your People Your secret weapon in building a great customer experience

Whos Jim Customer Experience Consultant Blogger and Speaker Heart of the Customer Blog Keynote speaker consultant and trainer on customer experience Ran customer experience programs at Best Buy and UnitedHealth Group. Customer Loyalty. Building Customer Loyalty. Julie Riecken – Training Support Manager. Rick Paulsen – Client Relations Manager. What is Customer Loyalty?. Attracting . the right . customer. Encouraging customers to buy. 2014 Michigan Works! conference. Purpose of this Presentation. Review the basic . tenets . of providing good customer . service. Discuss the two types of . customers. Examine. . the . traits of healthy helping . Your secret weapon in building a great customer experience. Who’s Jim?. Customer Experience Consultant, Blogger and Speaker. Heart of the Customer Blog . Keynote speaker, consultant and trainer on customer experience. Final Presentation. By Michael . Borke. Outline. Scribbler Strengths and . Weaknesses. Coolest things it can do. What . I bring to the team (My “Secret Weapon. ”). Summary. Strengths. For such a small robot, has A LOT of sensors. ABE 2015. Motorcycle. Racing. AND . BUILDING PRODUCTS. This is . really. hard.. 2 Kinds of Hard. Exercise is. Hard. Playing the Violin is Hard. “Aren’t you guys, like, that militaristic startup?”. Kim Louise Walden. University of Hertfordshire . Spatialised cinema . Transmedia . Secret Cinema . Secret Cinema 20. Transmedia world building. G.O.O.D HQ, West Croydon. The story world. Processes of world making . T. elco 2030 workshop. Samena CMO Day 2nd Chapter. Erik . Almqvist. , Adam Gibbs, . Fran Gonzalez, Edwin Grummitt, . Nirnay . Mangilal, Carlos Pinto, . Gergana . Rangelova, Sean Rivett, Filippo . Vigano. Larry Mosiman. June 18, 2009. Analytics and the Customer Experience. Context – Communication and the customer experience. What it takes to be successful. Where can this approach be used?. Examples. 2. “It’s our job every day to make every. important aspect of the customer. experience a little bit better”. . – Jeff Bezos. 3. WHAT MAKES . A. . MEMORABLE . EXPERIENCE?. 4. GREAT . EXPERIENCES ARE . JGRLS. “Everyone here is an expert on customer service because everyone here is a customer.”. And when they do, they…. Influence. 3 . others if you do a . GOOD. job.. Influence . 10. others if you do a . 2014 Michigan Works! conference. Purpose of this Presentation. Review the basic . tenets . of providing good customer . service. Discuss the two types of . customers. Examine. . the . traits of healthy helping . U.S. Department of Education. Federal Student Aid. Customer Experience Office. July . 2015. Federal Student Aid. . Customer Experience Journey. Agenda. 2. Overview of Federal Student Aid. Customer Experience Organization. More and . better experiences!. At this session we will talk about . ‘. better. ’ . part. Quality VS Satisfaction. Quality. | The actual vs. the standard . Set by the organization providing the product. What\'s the Secret? gives you an inside look at the world-class customer service strategies of some of today\'s best companies. You\'ll learn how companies like Disney, Nordstrom, and The Ritz-Carlton get 50,000 employees to deliver world-class customer service on a consistent basis- and how your company can too. Packed with insider knowledge and a wealth of proven best practices, author John DiJulius will show you how your company can emulate the world\'s best customer service providers.