WARRANTY INFORMATION14GENJ026ACThird Edition Rev 1Printed in USA rf ntbrtfrtft ID: 111104
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Chrysler Group LLC WARRANTY INFORMATION14GENJ-026-ACThird Edition Rev 1Printed in U.S.A. \r\f \n \t\b \r\t\f \r \t\f \t\r \b \t\t \b \f \r \f \n \t\b \t \f \b \t \f\t \n \t \t\f \n \t \f \t\t \f \f€\f \f \n \t\n € \n \n ƒ \f\t \r \f \t„ \t\nƒ „ \t\n\n \r \f \n „ \t\nƒ „ \t\n WARRANTYCOVERAGEATAGLANCE 1Yr/12,0002Yr/3Yr/3Yr/3Yr/5Yr/5Yr/7Yr/8Yr/BasicLimitedWarrantyCoverageSpecialExtendedWarrantyCoverageAnti-CorrosionPerforationLimitedWarranty:AllPanelsOuterPanelsPowertrainLimitedWarrantyFederalEmissionsWarrantyFederalEmissionsWarrantySpecifiedComp.©2013ChryslerGroupLLCWARRANTYCOVERAGEATAGLANCE 1 YourLegalRightsUnderTheseLimitedWarranties...42.What’sCoveredUnderChryslerGroupLLC’sWarranties..............................52.1BasicLimitedWarranty..................52.2CorrosionWarranty.....................82.3RestraintSystemLimitedWarranty(VehiclessoldandregisteredintheStateofKansasonly).....92.4PowertrainLimitedWarranty..............93.What’sNotCovered......................123.1ModificationsNotCovered...............123.2EnvironmentalFactorsNotCovered.........133.3MaintenanceCostsNotCovered...........143.4RacingNotCovered...................143.5CertainKindsofCorrosionNotCovered.....153.6OtherExclusions......................153.7TotalLoss,Salvage,Junk,orScrapVehiclesNot............................163.8RestrictedWarranty....................164.OtherTermsofYourWarranties..............174.1ExchangedPartsMayBeUsedinWarranty............................174.2Pre-DeliveryService...................184.3ProductionChanges....................185.EmissionWarrantiesRequiredByLaw.........195.1FederalEmissionWarranty...............195.2EmissionPerformanceWarranty...........22TABLEOFCONTENTS 2 6.HowtoGetWarrantyService................236.1WheretoTakeYourVehicle..............236.2HowToGetRoadsideAssistanceService-U.S.orCanadaOnly*.......................256.3EmergencyWarrantyRepairs.............286.4GettingServiceUndertheFederalEmissionPerformanceWarranties.................287.HowtoDealwithWarrantyProblems..........307.1StepstoTake........................307.2HelpfulAddressesandTelephoneNumbers....348.OptionalServiceContract..................369.Maintenance...........................379.1GeneralInformation...................379.2WhereToGoForMaintenance............37TABLEOFCONTENTS 3 1.YourLegalRightsUnderTheseLimitedWarrantiesThewarrantiescontainedinthisbookletaretheonlyexpresswarrantiesthatChryslerGroupLLC(makesforyourvehicle.Thesewarrantiesgiveyouspecificlegalrights.Youmayalsohaveotherrightsthatvaryfromstatetostate.Forexample,youmayhavesomeimpliedwarranties,dependingonthestatewhereyourvehiclewassoldorisregistered.Theseimpliedwarrantiesarelimited,totheextentallowedbylaw,tothetimeperiodscoveredbytheexpresswrittenwarrantiescontainedinthisbooklet.Ifyouuseyourvehicleprimarilyforbusinessorcommercialpurposes,thentheseimpliedwarrantiesdonotapplyandChryslercompletelydisclaimsthemtotheextentallowedbylaw.Andtheimpliedwarrantyoffitnessforaparticularpurposedoesnotapplyifyourvehicleisusedforracing,evenifthevehicleisequippedforracing.Somestatesdonotallowlimitationsonhowlonganimpliedwarrantylasts,sotheabovelimitationsmaynotapplytoyou.1.1IncidentalandConsequentialDamagesNotCoveredYourwarrantiesdon’tcoveranyincidentalorconse-quentialdamagesconnectedwithyourvehicle’sfail-ure,eitherwhileunderwarrantyorafterward.Examplesofsuchdamagesinclude:losttime;thelossoftheuseofyourvehicle;thecostofrentalvehicles,gasoline,telephone,travel,orlodging;thelossofpersonalorcommercialproperty;andthelossofrevenue.Somestatesdon’tallowincidentalorconsequentialdamagestobeexcludedorlimited,sothisexclusionmaynotapplytoyou.YOURLEGALRIGHTSUNDERTHESELIMITEDWARRANTIES 4 2.What’sCoveredUnderChryslerGroupLLC’sWarranties2.1BasicLimitedWarrantyA.WhoIsCovered?YouarecoveredbytheBasicLimitedWarrantyifyouareapurchaserforuseofthevehicle.B.What’sCoveredTheBasicLimitedWarrantycoversthecostofallpartsandlaborneededtorepairanyitemonyourvehiclewhenitleftthemanufacturingplantthatisdefectiveinmaterial,workmanshiporfactorypreparation.ThereisnolistofcoveredpartssincetheonlyexceptionaretiresandUnwiredheadphones.Youpaynothingfortheserepairs.Thesewarrantyrepairsoradjustments—includ-ingallpartsandlaborconnectedwiththem—willbemadebyyourdealeratnocharge,usingneworremanu-facturedparts.C.ItemsCoveredbyOtherWarrantiesThefollowingarecoveredbyseparatewarrantiesofferedbytheirmakers.TheyarenotcoveredbytheBasicLimitedWarranty:Unwiredheadphones;oritemsaddedorchangedafteryourvehicleleftthemanufacturingplant,suchasaccessoriesorprotectionproducts,oritemschangedbecauseofcustomizationorvanconversion.Besureyougetacopyofanywarrantythatappliestotheseitemsfromyourdealer,orfromthemakeroftheWHAT’SCOVEREDUNDERCHRYSLERGROUPLLC’SWARRANTIES 5 product.YoucanfindthetireandUnwiredheadphonewarrantystatementsinyourOwner’sLiteraturePackage.D.TowingCostsAreCoveredUnderCertainTheRoadsideAssistancecoversthecostoftowingyourvehicletothenearestChrysler,Dodge,Jeep,orRamdealerifyourvehiclebecomesdisabledasaresultofamechanicalbreakdown.Ifyouchoosetogotoanotherdealership,youwillberesponsibleforthecostiftheextradistanceexceeds10miles.SeeSection6.2forinformationonhowtogettowingserviceintheUnitedStatesandCanada.E.WhenItBeginsTheBasicLimitedWarrantybeginsoneitherofthefollowingdates,whicheverisearlier:thedateyoutakedeliveryofthevehicle;orthedatewhenthevehiclewasfirstputintoservice—forexample,asadealer“demo”orasaChryslercompanyvehicle.F.WhenItEndsTheBasicLimitedWarrantylastsfor36monthsfromthedateitbeginsorfor36,000milesontheodometer,whicheveroccursfirst.Butthefollowingitemsarecoveredonlyfor12monthsorfor12,000milesontheodometer,whicheveroccursfirst:brakes(rotors,pads,linings,anddrums);wiperblades;clutchdiscsormodularclutchassembly(aswindshieldandrearwindow;andwheelalignmentandwheelbalancingWHAT’SCOVEREDUNDERCHRYSLERGROUPLLC’SWARRANTIES 6 G.RegistrationandOperationRequirementsTheBasicLimitedWarrantycoversyourvehicleonlyif:itwasbuiltforsaleintheU.S.;it’sregisteredintheU.S.;it’sdrivenmainlyintheU.S.orCanada;andit’soperatedandmaintainedinthemannerdescribedinyourOwner’sManual. H.IfYourVehicleLeavestheUnitedStates(WeIncludeU.S.PossessionsandTerritoriesasPartoftheUnitedStatesforWarrantyEXCEPTWHERESPECIFICALLYREQUIREDBYLAW,THEREISNOWARRANTYCOVERAGEONTHISVEHICLEIFITISSOLDINORREGISTEREDINCOUNTRIESOTHERTHANTHEUNITEDSTATES.ThispolicydoesnotapplytovehiclesthathavereceivedauthorizationforexportfromChrysler.Deal-ersmaynotgiveauthorizationforexport.Youshouldconsultanauthorizeddealertodeterminethisvehi-cle’swarrantycoverageifyouhaveanyquestions.ThispolicydoesnotapplytovehiclesregisteredtoU.S.governmentofficialsormilitarypersonnelonassignmentoutsideoftheUnitedStates.WHAT’SCOVEREDUNDERCHRYSLERGROUPLLC’SWARRANTIES 7 2.2CorrosionWarrantyA.WhoIsCovered?YouarecoveredifyouareapurchaserforuseoftheB.What’sCoveredThiswarrantycoversthecostofallpartsandlaborneededtorepairorreplaceanysheetmetalpanelsthatgetholesfromrustorothercorrosion.Ifaholeoccursbecauseofsomethingotherthancorrosion,thiswarrantydoesnotapply.Cosmeticorsurfacecorrosion—result-ing,forexample,fromstonechipsorscratchesinthepaint—isnotcovered.Formoredetailsonwhatisn’tcoveredbythiswarranty,see3.5.C.HowLongItLastsTheCorrosionWarrantystartswhenyourBasicLimitedWarrantybeginsunder2.1(E).Thiswarrantyhastwotime-and-mileagelimits:Forsheetmetalpanels,thelimitis36months,withnomileagelimit.Foranouter-bodysheetmetalpanel—onethatisfinish-paintedandthatsomeonecanseewhenwalk-ingaroundthevehicle—thelimitsare5yearsor100,000milesontheodometer,whicheveroccursWHAT’SCOVEREDUNDERCHRYSLERGROUPLLC’SWARRANTIES 8 2.3RestraintSystemLimitedWarranty(VehiclessoldandregisteredintheStateofKansasonly)ForvehiclessoldandregisteredintheStateofKansas,seatbeltsandrelatedseatbeltcomponentsarewarrantedagainstdefectsinworkmanshipandmaterialsfor10years,regardlessofmileage.Thiswarrantydoesnotcoverreplacementofseatbeltsandrelatedcomponentsrequiredastheresultofcollision.2.4PowertrainLimitedWarrantyA.WhoIsCovered?YouarecoveredbythePowertrainLimitedWarrantyifyouareapurchaserforuseofthevehicle.B.What’sCoveredThePowertrainLimitedWarrantycoversthecostofallpartsandlaborneededtorepairapowertraincomponentlistedinsection2.4.Ebelowthatisdefectiveinwork-manshipandmaterials.C.HowLongItLastsThePowertrainLimitedWarrantylastsforupto5yearsor100,000milesontheodometer,whicheveroccursfirst,calculatedfromthestartdateoftheBasicLimitedWarranty,assetforthinSection2.1(E).D.TowingCostsAreCoveredThePowertrainLimitedWarrantycoversthecostoftowingyourvehicletothenearestauthorizedChrysler,Dodge,JeeporRamdealerifyourvehiclecannotbedrivenbecauseacoveredparthasfailed.WHAT’SCOVEREDUNDERCHRYSLERGROUPLLC’SWARRANTIES 9 Ifyouchoosetogotoanotherdealership,youwillberesponsibleforthecostiftheextradistanceexceeds10miles.SeeSection6.2forinformationonhowtogettowingserviceintheUnitedStatesandCanada.E.PartsCoveredThePowertrainLimitedWarrantycoversthesepartsandcomponentsofyourvehicle’spowertrainsuppliedbyChryslerGroupLLC:GasolineEngine:cylinderblockandallinternalparts;cylinderheadassemblies;timingcase,timingchain,timingbelt,gearsandsprockets;vibrationdamper;oilpump;waterpumpandhousing;intakeandexhaustmanifolds;flywheelwithstarterringgear;coreplugs;valvecovers;oilpan;turbochargerhousingandinternalparts;turbochargerwastegateactuator;supercharger;serpentinebeltten-sioner;sealsandgasketsforlistedcomponentsonly.DieselEngine:cylinderblockandallinternalparts;cylinderheadassemblies;coreplugs;fuelinjectionpumpandinjec-tors;intakeandexhaustmanifolds;oilpan;oilpump;timinggeardrivebeltsand/orchainsandcover;turbo-chargerhousingandinternalparts;valvecovers;waterpumpandhousing;sealsandgasketsforlistedcompo-nents;glowplugsandallsensors.Transmission:transmissioncaseandallinternalparts;torqueconverter;drive/flexplate;transmissionrangeswitch;speedsen-sors;pressuresensors;transmissioncontrolmodule;bellhousing;oilpan;sealsandgasketsforlistedcomponentsonly.MANUALTRANSMISSIONCLUTCHPARTSARENOTCOVEREDATANYTIME.WHAT’SCOVEREDUNDERCHRYSLERGROUPLLC’SWARRANTIES 10 FrontWheelDrive:transaxlecaseandallinternalparts;axleshaftassem-blies;constantvelocityjointsandboots;differentialcover;oilpan;transaxlespeedsensors;transaxlesole-noidassembly;PRNDLpositionswitch;transaxleelec-troniccontroller;torqueconverter;sealsandgasketsforlistedcomponentsonly.MANUALTRANSMISSIONCLUTCHPARTSARENOTCOVEREDATANYTIME.AllWheelDrive(AWD):powertransferunitandallinternalparts;viscouscou-pler;axlehousingandallinternalparts;constantvelocityjointsandboots;driveshaftandaxleshaftassemblies;differentialcarrierassemblyandallinternalparts;outputballbearing;outputflange;endcover;overrunningclutch;vacuummotor;torquetube;pinionspacerandshim,sealsandgasketsforlistedcomponentsonly.RearWheelDrive:rearaxlehousingandallinternalparts;axleshafts;axleshaftbearings;driveshaftassemblies;driveshaftcenterbearings;universaljointsandyokes;sealsandgasketsforlistedcomponentsonly.Four-WheelDrive(4X4):transfercaseandallinternalparts;transfercasecontrolmoduleandshiftmodemotorassembly;axlehousingandallinternalparts;axleshafts;axleshaftbearings;driveshaftsassemblies(frontandrear);driveshaftcenterbear-ings;universaljointsandyokes;disconnecthousingassem-bly;sealsandgasketsforthelistedcomponentsonly.F.OtherProvisionsofThisPowertrainLimitedWarrantyAllothertermsoftheNewVehicleLimitedWarrantyincludingtheSection1(YourRightsUnderTheseLimitedWarranties)andSection3(What’sNotCovered)applytothisPowertrainLimitedWarranty.WHAT’SCOVEREDUNDERCHRYSLERGROUPLLC’SWARRANTIES 11 3.What’sNotCovered3.1ModificationsNotCoveredA.SomeModificationsDon’tVoidtheWarrantiesButAren’tCoveredCertainchangesthatyoumightmaketoyourvehicledonot,bythemselves,voidthewarrantiesdescribedinthisbooklet.Examplesofsomeofthesechangesare:installingnon-ChryslerGroupLLC()parts,components,orequipment(suchasanon-Chryslerradioorspeedcontrol);andusingspecialnon-Chryslermaterialsoradditives.Butyourwarrantiesdon’tcoveranypartthatwasnotonyourvehiclewhenitleftthemanufacturingplantorisnotcertifiedforuseonyourvehicle.Nordotheycoverthecostsofanyrepairsoradjustmentsthatmightbecausedorneededbecauseoftheinstallationoruseofnon-Chryslerparts,components,equipment,materials,oradditives.Performanceorracingpartsareconsideredtobenon-Chryslerparts.Repairsoradjustmentscausedbytheirusearenotcoveredunderyourwarranties.Examplesofthetypesofalterationsnotcoveredare:installingaccessories—exceptforgenuineChrysler/MOPARaccessoriesinstalledbyanauthorizedChrysler,Dodge,JeeporRamdealer;applyingrustproofingorotherprotectionproducts;WHAT’SNOTCOVERED 12 changingthevehicle’sconfigurationordimensions,suchasconvertingthevehicleintoalimousineorfoodservicevehicle;orusinganyrefrigerantthatChryslerhasnotapproved.B.ModificationsThatWILLVoidYourWarrantiesTheseactionswillvoidyourwarranties:disconnecting,tamperingwith,oralteringtheodom-eterwillvoidyourwarranties,unlessyourrepairingtechnicianfollowsthelegalrequirementsforrepairingorreplacingodometers;orattachinganydevicethatdisconnectstheodometerwillalsovoidyourwarranties.3.2EnvironmentalFactorsNotCoveredYourwarrantiesdon’tcoverdamagecausedbyenviron-mentalfactorssuchasairbornefallout,birddroppings,insectdamage,chemicals,treesap,salt,oceanspray,acidrain,androadhazards.Nordoyourwarrantiescoverdamagecausedbyhailstorms,windstorms,torna-does,sandstorms,lightning,floods,andearthquakes.Yourwarrantiesdonotcoverconditionsresultingfromanythingimpactingthevehicle.Thisincludescracksandchipsinglass,scratchesandchipsinpaintedsurfaces,ordamagefromcollision.WHAT’SNOTCOVERED 13 3.3MaintenanceCostsNotCoveredYourwarrantiesdon’tcoverthecostsofrepairingdamagecausedbypoororimpropermaintenance.Nordotheycoverdamagecausedbytheuseofcontaminatedfuels,orbytheuseoffuels,oils,lubricants,cleanersorfluidsotherthanthoserecommendedinyourOwner’sThewarrantiesdon’tcoverthecostsofyourvehicle’snormalorscheduledmaintenance—thepartsandservicesthatallvehiclesroutinelyneed.Someofthesepartsandservices,whichyourwarrantiesdon’tcover,enginetune-ups;replacingfilters,coolant,sparkplugs,bulbs,orfuses(unlessthosecostsresultfromacoveredrepair);cleaningandpolishing;andreplacingwornwiperblades,wornbrakepadsandlinings,orclutchlinings.3.4RacingNotCoveredYourwarrantiesdon’tcoverthecostsofrepairingdamageorconditionscausedbyracing,nordotheycovertherepairofanydefectsthatarefoundastheresultofparticipatinginaracingevent.WHAT’SNOTCOVERED 14 3.5CertainKindsofCorrosionNotYourwarrantiesdon’tcoverthefollowing:corrosioncausedbyaccident,damage,abuse,orvehiclealteration;surfacecorrosioncausedbysuchthingsasindustrialfallout,sand,salt,hail,oceanspray,andstones;corrosioncausedbytheextensiveorabnormaltrans-portofcausticmaterialslikechemicals,acids,andfertilizers;andcorrosionofspecialbodies,bodyconversions,orequipmentthatwasnotonyourvehiclewhenitleftthemanufacturingplantorwasnotsuppliedbyChrysler.3.6OtherExclusionsYourwarrantiesdon’tcoverthecostsofrepairingdamageorconditionscausedbyanyofthefollowing:fireoraccident;abuseornegligence;misuse—forexample,drivingovercurbsorover-tamperingwiththeemissionsystems,orwithapartthatcouldaffecttheemissionsystems;useofusedparts,eveniftheywereoriginallysup-pliedbyChrysler(however,authorizedChrysler/MOPARremanufacturedpartsarecovered);windshieldorrearwindowdamagefromexternalWHAT’SNOTCOVERED 15 anychangesmadetoyourvehiclethatdon’tcomplywithChrysler;orusinganyfluidthatdoesn’tmeettheminimumrecommendationsinyourOwner’sManual.3.7TotalLoss,Salvage,Junk,orScrapVehiclesNotCoveredAvehiclehasnowarrantycoverageofanykindif:thevehicleisdeclaredtobeatotallossbyaninsurancecompany;thevehicleisrebuiltafterbeingdeclaredtobeatotallossbyaninsurancecompany;orthevehicleisissuedacertificateoftitleindicatingthatitisdesignatedas“salvage,”“junk,”“rebuilt,”“scrap,”orsomesimilarword.Chryslerwilldenywarrantycoveragewithoutnoticeifitlearnsthatavehicleisineligibleforcoverageforanyofthesereasons.3.8RestrictedWarrantyYourwarrantiescanalsoberestrictedbyChrysler.Chryslermayrestrictthewarrantyonyourvehicleifthevehicleisnotproperlymaintained,orifthevehicleisabusedorneglected,andtheabuseorneglectinterfereswiththeproperfunctioningofthevehicle.Ifthewar-rantyisrestricted,coveragemaybedeniedorsubjecttoapprovalbyChryslerbeforecoveredrepairsareWHAT’SNOTCOVERED 16 4.OtherTermsofYourWarranties4.1ExchangedPartsMayBeUsedinWarrantyRepairsIntheinterestofcustomersatisfaction,ChryslerGroupLLC()mayofferexchangeserviceonsomevehicleparts.Thisserviceisintendedtoreducetheamountoftimeyourvehicleisnotavailableforyourusebecauseofrepairs.Partsusedinexchangeservicemaybenew,remanufactured,reconditioned,orrepaired,dependingonthepartinvolved.AllexchangepartsthatmightbeusedmeetChryslerstandards,andhavethesamewarrantiesasnewparts.Examplesofthekindsofpartsthatmightbeservicedinthiswayare:engineassemblies;transmissionassemblies;instrumentclusterassemblies;radios,tape,CDandDVDplayers;speedometers;andpowertraincontrolmodules.Tohelpcontrolsuspectedozone-depletingagents,theEPArequiresthecapture,purification,andreuseofautomotiveair-conditioningrefrigerantgases.Asare-sult,arepairtothesealedportionofyourair-conditioningsystemmayinvolvetheinstallationofpurifiedreclaimedrefrigerant.OTHERTERMSOFYOURWARRANTIES 17 4.2Pre-DeliveryServiceAdefectinordamagetothemechanical,electrical,sheet-metal,paint,trim,andothercomponentsofyourvehiclemayhaveoccurredatthefactoryorwhileitwasbeingshippedtothedealer.Suchadefectordamageisusuallydetectedandcorrectedatthefactory.Inaddition,dealersmustinspecteachvehiclebeforedelivery.Theyrepairanydefectsordamagedetectedbeforethevehicleisdeliveredtoyou.4.3ProductionChangesChangesmaybemadeinvehiclessoldbyChrysleranditsdealersatanytimewithoutincurringanyobligationtomakethesameorsimilarchangesonvehiclespreviouslybuiltorsold.OTHERTERMSOFYOURWARRANTIES 18 5.EmissionWarrantiesRequiredByLaw5.1FederalEmissionWarrantyA.PartsCoveredfor2Yearsor24,000MilesFederallawrequiresChryslerGroupLLC()towarrantthefollowingemissionspartsfor2yearsor24,000miles,whicheveroccursfirst.ChryslercoversallofthesepartsundertheBasicLimitedWarrantyfor3yearsor36,000miles,whicheveroccursfirst.Airsystemcontrolsdistributoranditscomponentselectronicfuelinjectionsystem,includinginjectorevaporative-emissioncanisterandcontrolsexhaustmanifoldexhaustgasrecirculationvalveandcontrolsystemexhaustpipes(betweenexhaustmanifoldandcata-fuelcapandtankassembly,pump,andfuellinesignitioncoilandignitionmoduleintakemanifoldon-boarddiagnostic-systemcomponentsEMISSIONWARRANTIESREQUIREDBYLAW 19 oxygensensorspositivecrankcase-ventilation(PCV)valveororificesecondaryignitionwiressparkplugsthrottlebodytransmission-controlmodulevacuumhoses,clamps,andfittings,aswellastubingusedforthesecomponentsvacuum,temperature,altitude,speed,time-sensitivevalves,sensors,andswitchesusedinthesecompo-nentsandsystemsChargeaircoolercrankcaseventilationsystemelectronicfuelinjectionsystem,includinginjectorsexhaustgasrecirculationvalve&controlsystemexhaustmanifoldfuelcap&tankassembly,pump,&fuellinesglowplugsintakemanifoldmassairflowsensornitrousoxidesensorsEMISSIONWARRANTIESREQUIREDBYLAW 20 on-boarddiagnostic-systemcomponentsoxygensensorsparticulatemattersensorthrottlebodytransmissioncontrolmoduleturbochargerurea(DEF)tank&controlsystemvacuumhoses,clamps,&fittings,aswellastubingusedforthesecomponentsvacuum,temperature,altitude,speed,timesensitivevalves,sensors,&switchesusedinthesecomponentsB.PartsCoveredfor8yearsor80,000milesIfyourvehiclehasoneofthefollowingparts,thisFederalEmissionWarrantycoversthatpartforaperiodof8yearsor80,000miles,whicheveroccursfirst,calculatedfromthestartoftheBasicLimitedWarrantyassetforthinSection2.1(E).Thecoveredpartsare:catalyticconverterpowertraincontrolmoduleoxidationcatalyst/particulatefilterassembly-3.0Lselectivecatalyticreductioncatalystassembly-3.0LEMISSIONWARRANTIESREQUIREDBYLAW 21 5.2EmissionPerformanceWarrantyThiswarrantysupplementsthefederalwarrantyunder5.1.Itlastsfor2yearsor24,000milesontheodometer,whicheveroccursfirst.Ifyourvehiclehasoneofthefollowingparts,catalyticconverterandpowertraincon-trolmodule,thisFederalEmissionWarrantycoversthatpartforaperiodof8yearsor80,000miles,whicheveroccursfirst.TheselimitsarecountedfromthetimewhenyourBasicLimitedWarrantybeginsunder2.1(E).TheEmissionPerformanceWarrantycoversthecostofrepairingoradjustinganycomponentsorpartsthatmightbeneededforyourvehicletopassFederalEmissionStandardsforafederallyapprovedstateorlocalemissionstest,butonlyif:yourvehiclehasfailedafederallyapprovedstateorlocalemissionstest;yourvehiclehasbeenmaintainedandoperatedprop-erlyupuntilitfailssuchatest;andyoufacearealpenalty—forexample,afineorthelossoftheuseofyourvehicle—becausethevehiclehasfailedthetest.Section6.4explainshowtogetserviceunderthiswarranty.EMISSIONWARRANTIESREQUIREDBYLAW 22 6.HowtoGetWarrantyService6.1WheretoTakeYourVehicleA.IntheUnitedStates(WeIncludeU.S.PossessionsandTerritoriesasPartoftheUnitedStatesforWarrantyPurposes):WarrantyservicemustbedonebyanauthorizedChrysler,Dodge,JeeporRamdealer.WestronglyrecommendthatyoutakeyourvehicletoyourSellingDealer.Theyknowyouandyourvehiclebest,andaremostconcernedthatyougetpromptandhighqualityservice.IfyoumovewithintheUnitedStates,warrantyservicemayberequestedfromanyauthorizedChrysler,Dodge,JeeporRamdealer.B.InCanadaandMexico:IfyouaretravelingtemporarilyinCanadaorMexico,andyourvehicleremainsregisteredintheUnitedStates,yourChryslerwarrantystillapplies.ServicemayberequestedatanyauthorizedChrysler,Dodge,JeeporRamdealership.C.InaForeignCountryOutsideofNorthIfyouaretravelingtemporarilyoutsideofNorthAmerica,andyourvehicleremainsregisteredintheUnitedStates:YoushouldtakeyourvehicletoanauthorizedChrysler,Dodge,JeeporRamdealer.TheyshouldgiveyouthesamewarrantyserviceyoureceiveintheUnitedStates.HOWTOGETWARRANTYSERVICE 23 Iftheauthorizeddealershipchargesyouforrepairswhichyoufeelshouldbecoveredunderyourwar-ranty,pleasegetadetailedreceiptfortheworkdone.Makesurethatthisreceiptlistsallwarrantyrepairsandpartsthatwereinvolved.(Thisreceiptwillbesimilartotheoneusedbythedealerwhonormallyservicesyourvehicle.)WhenyourvehiclereturnstotheUnitedStates,contacttheChryslerCustomerAssistanceCenter(section7.2)forreimbursementconsideration.Youwillnormallyneedtoprovideacopyofthereceipt,yourvehicleregistrationandanyotherrelevantdocu-ReimbursementwillnotbeconsideredifthevehicledoesnotreturntotheUnitedStates.D.IfYouMove:Ifyoumovetoanothercountry,besuretocontacttheChryslerCustomerAssistanceCenter(section7.2)andthecustomsdepartmentofthedestinationcountrybeforeyoumove.Vehicleimportationrulesvaryconsiderablyfromcountrytocountry.YoumayberequiredtopresentdocumentationofyourmovetoChryslerinordertocontinueyourwarrantycoverage.YoumayalsoberequiredtoobtaindocumentationfromChryslerinordertoregisteryourvehicleinyournewcountry.E.Notice:IfyourvehicleisregisteredoutsideoftheUnitedStates,andyouhavenotfollowedtheproceduresetoutabove,yourvehiclewillnolongerbeeligibleforwarrantycoverageofanykind.(VehiclesregisteredtoUnitedStatesgovernmentofficialsormilitarypersonnelonassignmentoutsideoftheU.S.willcontinuetobeHOWTOGETWARRANTYSERVICE 24 6.2HowToGetRoadsideAssistanceService-U.S.orCanadaOnly*A.WhoIsCovered:YouarecoveredbytheRoadsideAssistanceservicesifyouareapurchaserforuseofthevehicle.TheRoadsideAssistanceserviceslastsfor5yearsor100,000milesontheodometer,whicheveroccursfirst,calculatedfromthestartdateoftheBasicLimitedWarranty,assetforthinSection2.1(E).B.WhatToDo:Ifyourvehiclerequiresjumpstartassistance,outofgas/fueldelivery,tireservice,lockoutserviceortowingasaresultofamechanicalbreakdown,dialtoll-free1-800-521-2779.Provideyourname,vehicleidentifica-tionnumber,licenseplatenumber,andyourlocation,includingthetelephonenumberfromwhichyouarecalling.Brieflydescribethenatureoftheproblemandanswerafewsimplequestions.Youwillbegiventhenameoftheserviceproviderandanestimatedtimeofarrival.Ifyoufeelyouareinan“unsafesituation”,pleaseletusknow.Withyourcon-sent,wewillcontactlocalpoliceorsafetyauthorities.*TowingservicesprovidedthroughCrossCountryMotorClub,Inc.,Medford,MA02155,exceptinAK,CA,HI,OR,WI,andWY,whereservicesareprovidedbyCrossCountryMotorClubofCalifornia,Inc.,Medford,,MA02155.HOWTOGETWARRANTYSERVICE 25 C.CoveredServices:FlatTireServiceIfyouareinconveniencedbyaflattire,wewilldispatchaserviceprovidertouseyourvehicle’stemporarysparetire(ifequipped)asrecommendedinyourOwner’sManual.Thisisnotapermanentflattirerepair.OutofGas/FuelDeliveryDriverscan’talwayscountonagasstationbeingnearby-especiallywhentravelingawayfromhome.Justcall1-800-521-2779,andwewilldispatchaserviceprovidertodeliverasmallamountoffuel(maximum2gallons)togetyoutoanearbystation.BatteryJumpAssistanceNotimeisagoodtimeforadeadbattery,butwithRoadsideAssistance,youdon’thavetoworryaboutbeingstranded.Wewilldispatchaserviceprovidertoprovideyouwithabatteryjumpanytime,dayornight.LockoutServiceWhetherthekeysarelockedinyourvehicleorfrozenlocksarekeepingyoufromgettingonyourway,helpisjustaphonecallawayat1-800-521-2779.Thisserviceislimitedtoprovidingaccesstothevehicle’sseatingarea.Itdoesnotcoverthecostofreplacementkeys.HOWTOGETWARRANTYSERVICE 26 TowingServiceOurtowingservicegivesyoupeaceofmindandconfi-dence.Ifyourvehiclebecomesdisabledasaresultofamechanicalbreakdown,RoadsideAssistancewilldis-patchtowingservicetotransportyourvehicletotheclosestauthorizedChrysler,Dodge,JeeporRamdealer.Ifyouchoosetogotoanotherdealership,youwillberesponsibleforthecostiftheextradistanceexceeds10miles.D.IfUnabletoContactRoadsideAssistance:IfyouareunabletocontactRoadsideAssistanceandyouobtaintowingservicesonyourown,youmaysubmityouroriginalreceiptsfromthelicensedtowingorservicefacility,forservicesrenderedwithin30daysoftheoccurrence.Besuretoincludeyourvehicleidentificationnumber,odometermileageatthetimeofserviceandcurrentmailingaddress.Wewillprocesstheclaimbasedonvehicleandserviceeligibility.Ifeligible,wewillreimburseyouforthereasonableamountsyouactuallypaid,basedontheusualandcustomarychargesforthatserviceintheareawheretheywereprovided.ChryslerGroupLLC’sdeterminationrelatingtoreimbursementarefinal.Correspondenceshouldbemailedto:ChryslerTowingAssistanceP.O.Box9145Medford,MA02155Attention:ClaimsDepartmentHOWTOGETWARRANTYSERVICE 27 6.3EmergencyWarrantyRepairsIfyouhaveanemergencyandhavetogetawarrantyrepairmadebysomeoneotherthananauthorizedChrysler,Dodge,JeeporRamdealer,followthereim-bursementprocedurein6.1(C).6.4GettingServiceUndertheFederalEmissionPerformanceWarrantiesA.WhattoDoIfyourvehiclehasfailedanemissionstestdescribedin5.2:TakeittoanauthorizedChrysler,Dodge,JeeporRamdealerassoonaspossible.Givetheservicerepresentativetheprintoutshowingthatyourvehiclefailedthetest.Ifpossible,bringallservicereceipts,maintenancelogs,andrecordsprovingthatyourvehiclehasbeenproperlymaintained,sinceyoumayberequiredtoshowthem.HOWTOGETWARRANTYSERVICE 28 B.FurtherStepsYouCanTake,andHowtoGetMoreInformationIfyouthinkyourdealerhaswronglydeniedyouemission-warrantycoverage,followthestepsdescribedin7.1.Chryslerwillreplytoyouinwritingwithin30daysafterreceivingyourcomplaint(orwithinthetimelimitrequiredbylocalorstatelaw).Iftheownerisnotnotifiedwithin30daysthataperformancewarrantyclaimisdenied,themanufacturermustrepairthevehiclefreeofcharge.IfyouwantmoreinformationaboutgettingserviceundertheFederalEmissionWarrantyorthePerformanceWarranty,orifyouwanttoreportwhatyouthinkisaviolationofthesewarranties,youcancontact:Manager,CertificationandComplianceDivisionWarrantyClaimsEnvironmentalProtectionAgency1200PennsylvaniaAvenue,NWMailCode6403JWashington,D.C.20460HOWTOGETWARRANTYSERVICE 29 7.HowtoDealwithWarranty7.1StepstoTakeA.InGeneralNormally,warrantyproblemscanberesolvedbyyourdealer’ssalesorservicedepartments.That’swhyyoushouldalwaystalktoyourdealer’sservicemanagerorsalesmanagerfirst.Butifyou’renotsatisfiedwithyourdealer’sresponsetoyourproblem,ChryslerGroupLLC)recommendsthatyoudothefollowing:Step1:Discussyourproblemwiththeownerorgeneralmanagerofthedealership.Step2:Ifyourdealershipstillcan’tresolvetheproblem,contacttheChryslerCustomerAssistanceCenter.You’llfindtheaddressinsection7.2.B.WhatChryslerWillDoOnceyouhavefollowedthetwostepsdescribedin7.1(A),aChryslerrepresentativeatChryslerheadquar-terswillreviewyoursituation.Ifit’ssomethingthatChryslercanhelpyouwith,Chryslerwillprovideyourdealerwithalltheinformationandassistancenecessarytoresolvetheproblem.EvenifChryslercan’thelpyou,ChryslerwillacknowledgeyourcontactandexplainChrysler’sposition.HOWTODEALWITHWARRANTYPROBLEMS 30 C.IfYourProblemStillIsn’tResolvedForCustomersResidinginArkansas,Idaho,Kentucky,MinnesotaandMontanaONLY:ThisProcessisnotavailableforresidentsofotherstates.)Ifyoucan’tresolveyourwarrantyproblemafterfollowingthetwostepsdescribedin7.1(A),andyouliveinArkansas,Idaho,Kentucky,MinnesotaorMontanaONLY,youcancontacttheChryslerGroupLLCCus-tomerArbitrationProcessinyourarea.YoumayobtainabrochuredescribingChryslerGroupLLC’sCustomerArbitrationProcess,includinganappli-cation,bycalling(877)426-5337.Thisserviceisstrictlyvoluntary,andyoumaysubmityourdisputedirectlytotheCustomerArbitrationProcess(CAP)atnocost.TheCAPisadministeredbyanindependentdisputesettle-mentorganizationandmaybecontactedinwritingatthefollowingaddress:NationalCenterforDisputeSettlementP.O.Box727Mt.Clemens,MI48046TheCAPreviewsonlyvehicledisputesinvolvingChryslerGroupLLC()LimitedWarrantyoraChrysler/MoparPartLimitedWarranty.TheCAPdoesnotreviewdisputesinvolvingthesaleofaneworusedvehicle,personalinjury/propertydamageclaims,dis-putesrelatingtodesignofthevehicleorpart,ordisputeswhicharealreadythesubjectoflitigation.HOWTODEALWITHWARRANTYPROBLEMS 31 TheCAPwillneedthefollowinginformationfromyou:1)Legiblecopiesofalldocumentsandrepairordersrelevanttoyourcase,2)Vehicleidentificationnumberofyourvehicle,3)Abriefdescriptionofyourunresolvedconcern,4)Theidentityofyourservicing/sellingdealer,5)Thedate(s)ofrepair(s)andmileageatthetime,6)Currentmileage,and7)Adescriptionoftheactionyouexpecttoresolveyourconcern.Uponreceiptofyourrequest:TheNationalCenterforDisputeSettlement(NCDS)willacknowledgereceiptofyourrequest,bymail,withinten(10)days,andadviseyouwhetherornotyourdisputeiswithinthejurisdictionoftheProcess.WhenyourrequestiswithinjurisdictionNCDSwillrequestChryslerandthedealertopresenttheirsideofthedispute.Youwillreceivecopiesoftheirresponses.WhileyourdisputeispendingNCDSorChryslermaycontactyoutoseeifyourcasecanbesettledbyagreement.Ifasettlementisofferedtoyou,Chryslerwillaskyoutosignaformthatcontainsthatsettle-ment.Yourcasewillthenbeclosed.ThereisnorequirementforyoutoparticipateinthissettlementIfyourequestedanoralhearing,adecision-makerwillcontactyoutoarrangeaconvenienttimeandplaceforahearing.Usually,thiswillbeatadealer-shipnearyou.HOWTODEALWITHWARRANTYPROBLEMS 32 Ifyourequestadocuments-onlyreview,anNCDSpanelwillreviewanddecideyourcase.Neitheryou,thedealernorChryslerneedbepresent.NCDSwillsendyouawrittenStatementofDecision.Thisstatementwillincludethedecision,anyactiontobetakenbythedealerorChryslerandthetimebywhichtheactionmustbetaken.ThedecisionwillbebindingonthedealerandChryslerbutnotonyouunlessyouacceptthedecision.IfanyactionisrequiredonthepartofthedealerorChrysleryouwillbecontactedwithinten(10)daysafterthedatebywhichthedealerorChryslermustacttodeterminewhetherperformancehasbeenrendered.Theentiredisputesettlementprocesswillnormallytakenolongerthan40days.TheCAPdisputesettlementproceduredoesnottaketheplaceofanystateorFederallegalremediesavailabletoyou.WhetherornotyoudecidetosubmityourdisputetotheProcess,youarefreetopursueotherlegalremedies.HOWTODEALWITHWARRANTYPROBLEMS 33 D.NoticeUnderStateLemonLawsSomestateshavelawsallowingyoutogetareplacementvehicleorarefundofthevehicle’spurchasepriceundercertaincircumstances.Theselawsvaryfromstatetostate.Ifyourstatelawallows,Chryslerrequiresthatyoufirstnotifyusinwritingofanyservicedifficultythatyoumayhaveexperiencedsothatwecanhaveachancetomakeanyneededrepairsbeforeyouareeligibleforremediesprovidedbytheselaws.Inallotherstates,weaskthatyougiveuswrittennoticeofanyservicedifficulty.SendyourwrittennoticetotheChryslerCustomerAssistanceCenterattheaddressin7.2.7.2HelpfulAddressesandTelephoneHerearetheaddressesandtelephonenumbersoftheChryslerCustomerAssistanceCenterthatcanhelpyouwhereveryouhappentobe.Contacttheonethatcoversyourarea:IntheUnitedStates:ChryslerCustomerAssistanceCenterP.O.Box21-8004AuburnHills,Michigan48321-8004Phone:(877)426-5337TocontactChryslerbyemail,simplyaccessthefollowingwebsite:www.jeep.com(clickontheContactUsHOWTODEALWITHWARRANTYPROBLEMS 34 InCanada:ChryslerCanada,Inc.CustomerServiceChryslerCentreP.O.Box1621Windsor,OntarioN9A-4H6Phone:(800)465-2001InMexico,contacttheCustomerRelationsOfficeforChrysler,Dodge,JeepandRamvehiclesat:1240ProlongacionPaseodelaReformaAv.SantaFe,C.P.05109Deleg.Cuajimalpa,MexicoPhone(inMexico):(015)5081-7568Phone(outsideMexico):(800)505-1300InPuertoRicoandU.S.VirginIslands:CustomerServiceChryslerGroupInternationalServicesLLCSanJuan,PuertoRico00919-1857Box191857Phone:(787)782-5757Fax:(787)782-3345HOWTODEALWITHWARRANTYPROBLEMS 35 8.OptionalServiceContractChryslerGroupLLC’sorChryslerServiceContractCompanyLLC’soptionalservicecontractsoffervalu-ableprotectionagainstrepaircostswhenthesewarran-tiesdon’tapply.Theycomplimentbutdon’treplacethewarrantycoveragesoutlinedinthisbooklet.Severalplansareavailable,coveringvarioustime-and-mileageperiodsandvarioussetsofcomponents.(Servicecon-tractsaren’tavailableifyouliveinaU.S.possessionorterritory.)Askyourdealerfordetails.OPTIONALSERVICECONTRACT 36 9.Maintenance9.1GeneralInformationIt’syourresponsibilitytoproperlymaintainandoperateyournewvehicle.FollowtheinstructionscontainedintheGeneralandScheduledMaintenanceServiceguide-linesinyourOwner’sManual.Regular,scheduledmain-tenanceisessentialtotrouble-freeoperation.IfthereisadisputebetweenyouandChryslerGroupLLC)concerningyourmaintenanceofyourve-hicle,Chryslerwillrequireyoutoprovideproofthatyourvehiclewasproperlymaintained.Foryourconvenience,ChryslerhaspreparedaMain-tenanceLogwhichisincludedinyourOwner’sManual.YoushouldusethisMaintenanceLogtokeeptrackofscheduledmaintenance,eitherbyroutinelyhavingtherepairsenteredinyourMaintenanceLog,orbykeepingreceiptsorotherdocumentationofworkyou’vehaddoneonyourvehicleinyourMaintenanceLog.9.2WhereToGoForMaintenanceChryslerrecommendsthatyoureturntothedealerfromwhomyouboughtyourvehicleforallmaintenanceservicebothduringandafterthewarrantyperiods.Althoughyoucangetwarrantyservicefromanydealerwhosellsyourparticularmake,returningtoyoursellingdealerwillhelpensurethatallyourserviceneedsaremetandthatyou’recompletelysatisfied.Thedealershiptechniciansarespecificallytrainedtoproficientlyper-formmaintenanceandrepairproceduresonyourChryslerGroupLLCvehicle.AuthorizedChrysler,Dodge,JeeporRamdealerswillhelpensurethatallyourserviceneedsaremetandthatyou’recompletelysatisfied.Chryslerstronglyrecom-mendsyouusegenuineChrysler/MOPARpartstomaintainyourvehicle. 37 NOTES 38 NOTES 39 NOTES 40 \r\f \n \t\b \r\t\f \r \t\f \t\r \b \t\t \b \f \r \f \n \t\b \t \f \b \t \f\t \n \t \t\f \n \t \f \t\t \f \f€\f \f \n \t\n € \n \n ƒ \f\t \r \f \t„ \t\nƒ „ \t\n\n \r \f \n „ \t\nƒ „ \t\n Chrysler Group LLC WARRANTY INFORMATION14GENJ-026-ACThird Edition Rev 1Printed in U.S.A.All Vehicles