Chrysler Group LLC - PDF document

Chrysler Group LLC WARRANTY INFORMATIONSecond Edition Printed in U.S.A.All Vehicles IMPORTANTThis booklet contains Chrysler Group LLC limited warranties. It should be kept in your vehicle and presented to your Dealer if any warranty service is needed. The warranty text begins on page 4 of this booklet. Original Owners NameStreet AddressCity and StateVehicle Identi“ cation Number Warranty Start Date (In-Service Date) Warranty coverage applies to all vehicle owners. To protect you in the event of a recall or any questions concerning your warranty, please tell your dealer about any ownership or address change, and write the details here. Mileage at DeliveryStateSecond Owners NameStreet AddressCity and StateDate of Second PurchaseMileage at PurchaseThird Owners NameStreet AddressCity and StateDate of Third PurchaseMileage at Purchase WARRANTYCOVERAGEATAGLANCE DESCRIPTION1Yr/12,0002Yr/3Yr/3Yr/3Yr/5Yr/5Yr/7Yr/8Yr/BasicLimitedWarrantyCoverageSpecialExtendedWarrantyCoverageAnti-CorrosionPerforationLimitedWarranty:AllPanelsOuterPanelsPowertrainLimitedWarrantyFederalEmissionsWarrantyFederalEmissionsWarrantySpecifiedComp.©2012ChryslerGroupLLCWARRANTYCOVERAGEATAGLANCE 1.YourLegalRightsUnderTheseLimitedWarranties..............................42.What’sCoveredUnderChryslerGroupLLC’sWarranties..............................52.1BasicLimitedWarranty..................52.2CorrosionWarranty.....................82.3RestraintSystemLimitedWarranty(VehiclessoldandregisteredintheStateofKansasonly).........................82.4PowertrainLimitedWarranty..............93.What’sNotCovered......................123.1ModificationsNotCovered...............123.2EnvironmentalFactorsNotCovered.........133.3MaintenanceCostsNotCovered...........143.4RacingNotCovered...................143.5CertainKindsofCorrosionNotCovered.....143.6OtherExclusions......................153.7TotalLoss,Salvage,Junk,orScrapVehiclesNot............................163.8RestrictedWarranty....................164.OtherTermsofYourWarranties..............174.1ExchangedPartsMayBeUsedinWarranty............................174.2Pre-DeliveryService...................184.3ProductionChanges....................185.EmissionWarrantiesRequiredByLaw.........195.1FederalEmissionWarranty...............195.2EmissionPerformanceWarranty...........206.HowtoGetWarrantyService................226.1WheretoTakeYourVehicle..............226.2HowToGetRoadsideAssistanceService-U.S.orCanadaOnly*.................24TABLEOFCONTENTS 6.3EmergencyWarrantyRepairs.............266.4GettingServiceUndertheFederalEmissionPerformanceWarranties.................267.HowtoDealwithWarrantyProblems..........287.1StepstoTake........................287.2HelpfulAddressesandTelephoneNumbers....328.OptionalServiceContract..................349.Maintenance...........................359.1GeneralInformation...................359.2WhereToGoForMaintenance............36YOURLEGALRIGHTSUNDERTHESELIMITEDWARRANTIES 1.YourLegalRightsUnderTheseLimitedWarrantiesThewarrantiescontainedinthisbookletaretheonlyexpresswarrantiesthatChryslerGroupLLC(makesforyourvehicle.Thesewarrantiesgiveyouspecificlegalrights.Youmayalsohaveotherrightsthatvaryfromstatetostate.Forexample,youmayhavesomeimpliedwarranties,dependingonthestatewhereyourvehiclewassoldorisregistered.Theseimpliedwarrantiesarelimited,totheextentallowedbylaw,tothetimeperiodscoveredbytheexpresswrittenwarrantiescontainedinthisbooklet.Ifyouuseyourvehicleprimarilyforbusinessorcom-mercialpurposes,thentheseimpliedwarrantiesdonotapplyandChryslercompletelydisclaimsthemtotheextentallowedbylaw.Andtheimpliedwarrantyoffitnessforaparticularpurposedoesnotapplyifyourvehicleisusedforracing,evenifthevehicleisequippedforracing.Somestatesdonotallowlimitationsonhowlonganimpliedwarrantylasts,sotheabovelimitationsmaynotapplytoyou.1.1IncidentalandConsequentialDamagesNotCoveredYourwarrantiesdon’tcoveranyincidentalorconse-quentialdamagesconnectedwithyourvehicle’sfail-ure,eitherwhileunderwarrantyorafterward.Examplesofsuchdamagesinclude:losttime;thelossoftheuseofyourvehicle;thecostofrentalvehicles,gasoline,telephone,travel,orlodging;thelossofpersonalorcommercialproperty;andthelossofrevenue.Somestatesdon’tallowincidentalorconsequentialdamagestobeexcludedorlimited,sothisexclusionmaynotapplytoyou.YOURLEGALRIGHTSUNDERTHESELIMITEDWARRANTIES 2.What’sCoveredUnderChryslerGroupLLC’sWarranties2.1BasicLimitedWarrantyA.WhoIsCovered?YouarecoveredbytheBasicLimitedWarrantyifyouareapurchaserforuseofthevehicle.B.What’sCoveredTheBasicLimitedWarrantycoversthecostofallpartsandlaborneededtorepairanyitemonyourvehiclewhenitleftthemanufacturingplantthatisdefectiveinmaterial,workmanshiporfactorypreparation.ThereisnolistofcoveredpartssincetheonlyexceptionaretiresandUnwiredheadphones.Youpaynothingfortheserepairs.Thesewarrantyrepairsoradjustments—includ-ingallpartsandlaborconnectedwiththem—willbemadebyyourdealeratnocharge,usingneworremanu-facturedparts.C.ItemsCoveredbyOtherWarrantiesThefollowingarecoveredbyseparatewarrantiesofferedbytheirmakers.TheyarenotcoveredbytheBasicLimitedWarranty:Unwiredheadphones;oritemsaddedorchangedafteryourvehicleleftthemanufacturingplant,suchasaccessoriesorprotectionproducts,oritemschangedbecauseofcustomizationorvanconversion.Besureyougetacopyofanywarrantythatappliestotheseitemsfromyourdealer,orfromthemakeroftheWHAT’SCOVEREDUNDERCHRYSLERGROUPLLC’SWARRANTIES product.YoucanfindthetireandUnwiredheadphonewarrantystatementsinyourOwner’sLiteraturePackage.D.TowingCostsAreCoveredUnderCertainTheRoadsideAssistancecoversthecostoftowingyourvehicletothenearestChrysler,Dodge,Jeep,orRamdealerifyourvehiclebecomesdisabledasaresultofamechanicalbreakdown.Ifyouchoosetogotoanotherdealership,youwillberesponsibleforthecostiftheextradistanceexceeds10miles.SeeSection6.2forinformationonhowtogettowingserviceintheUnitedStatesandCanada.E.WhenItBeginsTheBasicLimitedWarrantybeginsoneitherofthefollowingdates,whicheverisearlier:thedateyoutakedeliveryofthevehicle;orthedatewhenthevehiclewasfirstputintoservice—forexample,asadealer“demo”orasaChryslercompanyvehicle.F.WhenItEndsTheBasicLimitedWarrantylastsfor36monthsfromthedateitbeginsorfor36,000milesontheodometer,whicheveroccursfirst.Butthefollowingitemsarecoveredonlyfor12monthsorfor12,000milesontheodometer,whicheveroccursfirst:brakes(rotors,pads,linings,anddrums);wiperblades;clutchdiscsormodularclutchassembly(aswindshieldandrearwindow;andwheelalignmentandwheelbalancingWHAT’SCOVEREDUNDERCHRYSLERGROUPLLC’SWARRANTIES G.RegistrationandOperationRequirementsTheBasicLimitedWarrantycoversyourvehicleonlyif:itwasbuiltforsaleintheU.S.;it’sregisteredintheU.S.;it’sdrivenmainlyintheU.S.orCanada;andit’soperatedandmaintainedinthemannerdescribedinyourOwner’sManual. H.IfYourVehicleLeavestheUnitedStates(WeIncludeU.S.PossessionsandTerritoriesasPartoftheUnitedStatesforWarrantyEXCEPTWHERESPECIFICALLYREQUIREDBYLAW,THEREISNOWARRANTYCOVERAGEONTHISVEHICLEIFITISSOLDINORREGISTEREDINCOUNTRIESOTHERTHANTHEUNITEDSTATES.Thispolicydoesnotapplytovehiclesthathavere-ceivedauthorizationforexportfromChrysler.Dealersmaynotgiveauthorizationforexport.Youshouldcon-sultanauthorizeddealertodeterminethisvehicle’swarrantycoverageifyouhaveanyquestions.ThispolicydoesnotapplytovehiclesregisteredtoU.S.governmentofficialsormilitarypersonnelonas-signmentoutsideoftheUnitedStates.WHAT’SCOVEREDUNDERCHRYSLERGROUPLLC’SWARRANTIES 2.2CorrosionWarrantyA.WhoIsCovered?YouarecoveredifyouareapurchaserforuseoftheB.What’sCoveredThiswarrantycoversthecostofallpartsandlaborneededtorepairorreplaceanysheetmetalpanelsthatgetholesfromrustorothercorrosion.Ifaholeoccursbecauseofsomethingotherthancorrosion,thiswarrantydoesnotapply.Cosmeticorsurfacecorrosion—result-ing,forexample,fromstonechipsorscratchesinthepaint—isnotcovered.Formoredetailsonwhatisn’tcoveredbythiswarranty,see3.5.C.HowLongItLastsTheCorrosionWarrantystartswhenyourBasicLimitedWarrantybeginsunder2.1(E).Thiswarrantyhastwotime-and-mileagelimits:Forsheetmetalpanels,thelimitis36months,withnomileagelimit.Foranouter-bodysheetmetalpanel—onethatisfinish-paintedandthatsomeonecanseewhenwalk-ingaroundthevehicle—thelimitsare5yearsor100,000milesontheodometer,whicheveroccurs2.3RestraintSystemLimitedWarranty(VehiclessoldandregisteredintheStateofKansasonly)ForvehiclessoldandregisteredintheStateofKansas,seatbeltsandrelatedseatbeltcomponentsarewarrantedagainstdefectsinworkmanshipandmaterialsfor10WHAT’SCOVEREDUNDERCHRYSLERGROUPLLC’SWARRANTIES years,regardlessofmileage.Thiswarrantydoesnotcoverreplacementofseatbeltsandrelatedcomponentsrequiredastheresultofcollision.2.4PowertrainLimitedWarrantyA.WhoIsCovered?YouarecoveredbythePowertrainLimitedWarrantyifyouareapurchaserforuseofthevehicle.B.What’sCoveredThePowertrainLimitedWarrantycoversthecostofallpartsandlaborneededtorepairapowertraincomponentlistedinsection2.4.Ebelowthatisdefectiveinwork-manshipandmaterials.C.HowLongItLastsThePowertrainLimitedWarrantylastsforupto5yearsor100,000milesontheodometer,whicheveroccursfirst,calculatedfromthestartdateoftheBasicLimitedWarranty,assetforthinSection2.1(E).D.TowingCostsAreCoveredThePowertrainLimitedWarrantycoversthecostoftowingyourvehicletothenearestauthorizedChrysler,Dodge,JeeporRamdealerifyourvehiclecannotbedrivenbecauseacoveredparthasfailed.Ifyouchoosetogotoanotherdealership,youwillberesponsibleforthecostiftheextradistanceexceeds10miles.SeeSection6.2forinformationonhowtogettowingserviceintheUnitedStatesandCanada.WHAT’SCOVEREDUNDERCHRYSLERGROUPLLC’SWARRANTIES E.PartsCoveredThePowertrainLimitedWarrantycoversthesepartsandcomponentsofyourvehicle’spowertrainsuppliedbyChryslerGroupLLC:GasolineEngine:cylinderblockandallinternalparts;cylinderheadassemblies;timingcase,timingchain,timingbelt,gearsandsprockets;vibrationdamper;oilpump;waterpumpandhousing;intakeandexhaustmanifolds;flywheelwithstarterringgear;coreplugs;valvecovers;oilpan;turbochargerhousingandinternalparts;turbochargerwastegateactuator;supercharger;serpentinebeltten-sioner;sealsandgasketsforlistedcomponentsonly.Transmission:transmissioncaseandallinternalparts;torqueconverter;drive/flexplate;transmissionrangeswitch;speedsensors;pressuresensors;transmissioncontrolmodule;bellhousing;oilpan;sealsandgasketsforlistedcomponentsonly.MANUALTRANSMISSIONCLUTCHPARTSARENOTCOVEREDATANYTIME.FrontWheelDrive:transaxlecaseandallinternalparts;axleshaftassem-blies;constantvelocityjointsandboots;differentialcover;oilpan;transaxlespeedsensors;transaxlesole-noidassembly;PRNDLpositionswitch;transaxleelec-troniccontroller;torqueconverter;sealsandgasketsforlistedcomponentsonly.MANUALTRANSMISSIONCLUTCHPARTSARENOTCOVEREDATANYTIME.WHAT’SCOVEREDUNDERCHRYSLERGROUPLLC’SWARRANTIES AllWheelDrive(AWD):powertransferunitandallinternalparts;viscouscou-pler;axlehousingandallinternalparts;constantvelocityjointsandboots;driveshaftandaxleshaftassemblies;differentialcarrierassemblyandallinternalparts;outputballbearing;outputflange;endcover;overrunningclutch;vacuummotor;torquetube;pinionspacerandshim,sealsandgasketsforlistedcomponentsonly.RearWheelDrive:rearaxlehousingandallinternalparts;axleshafts;axleshaftbearings;driveshaftassemblies;driveshaftcenterbearings;universaljointsandyokes;sealsandgasketsforlistedcomponentsonly.Four-WheelDrive(4X4):transfercaseandallinternalparts;transfercasecontrolmoduleandshiftmodemotorassembly;axlehousingandallinternalparts;axleshafts;axleshaftbearings;driveshaftsassemblies(frontandrear);driveshaftcenterbearings;universaljointsandyokes;disconnecthousingassembly;sealsandgasketsforthelistedcom-ponentsonly.F.OtherProvisionsofThisPowertrainLimitedWarrantyAllothertermsoftheNewVehicleLimitedWarrantyincludingtheSection1(YourRightsUnderTheseLimitedWarranties)andSection3(What’sNotCovered)applytothisPowertrainLimitedWarranty.WHAT’SCOVEREDUNDERCHRYSLERGROUPLLC’SWARRANTIES 3.What’sNotCovered3.1ModificationsNotCoveredA.SomeModificationsDon’tVoidtheWarrantiesButAren’tCoveredCertainchangesthatyoumightmaketoyourvehicledonot,bythemselves,voidthewarrantiesdescribedinthisbooklet.Examplesofsomeofthesechangesare:installingnon-ChryslerGroupLLC()parts,components,orequipment(suchasanon-Chryslerradioorspeedcontrol);andusingspecialnon-Chryslermaterialsoradditives.Butyourwarrantiesdon’tcoveranypartthatwasnotonyourvehiclewhenitleftthemanufacturingplantorisnotcertifiedforuseonyourvehicle.Nordotheycoverthecostsofanyrepairsoradjustmentsthatmightbecausedorneededbecauseoftheinstallationoruseofnon-Chryslerparts,components,equipment,materials,oradditives.Performanceorracingpartsareconsideredtobenon-Chryslerparts.Repairsoradjustmentscausedbytheirusearenotcoveredunderyourwarranties.Examplesofthetypesofalterationsnotcoveredare:installingaccessories—exceptforgenuineChrysler/MOPARaccessoriesinstalledbyanauthorizedChrysler,Dodge,JeeporRamdealer;applyingrustproofingorotherprotectionproducts;changingthevehicle’sconfigurationordimensions,suchasconvertingthevehicleintoalimousineorfoodservicevehicle;orusinganyrefrigerantthatChryslerhasnotapproved.WHAT’SNOTCOVERED B.ModificationsThatWILLVoidYourWarrantiesTheseactionswillvoidyourwarranties:disconnecting,tamperingwith,oralteringtheodom-eterwillvoidyourwarranties,unlessyourrepairingtechnicianfollowsthelegalrequirementsforrepairingorreplacingodometers;orattachinganydevicethatdisconnectstheodometerwillalsovoidyourwarranties.3.2EnvironmentalFactorsNotCoveredYourwarrantiesdon’tcoverdamagecausedbyenviron-mentalfactorssuchasairbornefallout,birddroppings,insectdamage,chemicals,treesap,salt,oceanspray,acidrain,androadhazards.Nordoyourwarrantiescoverdamagecausedbyhailstorms,windstorms,torna-does,sandstorms,lightning,floods,andearthquakes.Yourwarrantiesdonotcoverconditionsresultingfromanythingimpactingthevehicle.Thisincludescracksandchipsinglass,scratchesandchipsinpaintedsurfaces,ordamagefromcollision.WHAT’SNOTCOVERED 13 3.3MaintenanceCostsNotCoveredYourwarrantiesdon’tcoverthecostsofrepairingdamagecausedbypoororimpropermaintenance.Nordotheycoverdamagecausedbytheuseofcontaminatedfuels,orbytheuseoffuels,oils,lubricants,cleanersorfluidsotherthanthoserecommendedinyourOwner’sThewarrantiesdon’tcoverthecostsofyourvehicle’snormalorscheduledmaintenance—thepartsandservicesthatallvehiclesroutinelyneed.Someofthesepartsandservices,whichyourwarrantiesdon’tcover,enginetune-ups;replacingfilters,coolant,sparkplugs,bulbs,orfuses(unlessthosecostsresultfromacoveredrepair);cleaningandpolishing;andreplacingwornwiperblades,wornbrakepadsandlinings,orclutchlinings.3.4RacingNotCoveredYourwarrantiesdon’tcoverthecostsofrepairingdamageorconditionscausedbyracing,nordotheycovertherepairofanydefectsthatarefoundastheresultofparticipatinginaracingevent.3.5CertainKindsofCorrosionNotYourwarrantiesdon’tcoverthefollowing:corrosioncausedbyaccident,damage,abuse,orvehiclealteration;surfacecorrosioncausedbysuchthingsasindustrialfallout,sand,salt,hail,oceanspray,andstones;WHAT’SNOTCOVERED corrosioncausedbytheextensiveorabnormaltrans-portofcausticmaterialslikechemicals,acids,andfertilizers;andcorrosionofspecialbodies,bodyconversions,orequipmentthatwasnotonyourvehiclewhenitleftthemanufacturingplantorwasnotsuppliedbyChrysler.3.6OtherExclusionsYourwarrantiesdon’tcoverthecostsofrepairingdamageorconditionscausedbyanyofthefollowing:fireoraccident;abuseornegligence;misuse—forexample,drivingovercurbsorover-tamperingwiththeemissionsystems,orwithapartthatcouldaffecttheemissionsystems;useofusedparts,eveniftheywereoriginallysup-pliedbyChrysler(however,authorizedChrysler/MOPARremanufacturedpartsarecovered);windshieldorrearwindowdamagefromexternalanychangesmadetoyourvehiclethatdon’tcomplywithChrysler;orusinganyfluidthatdoesn’tmeettheminimumrecommendationsinyourOwner’sManual.WHAT’SNOTCOVERED 15 3.7TotalLoss,Salvage,Junk,orScrapVehiclesNotCoveredAvehiclehasnowarrantycoverageofanykindif:thevehicleisdeclaredtobeatotallossbyaninsurancecompany;thevehicleisrebuiltafterbeingdeclaredtobeatotallossbyaninsurancecompany;orthevehicleisissuedacertificateoftitleindicatingthatitisdesignatedas“salvage,”“junk,”“rebuilt,”“scrap,”orsomesimilarword.Chryslerwilldenywarrantycoveragewithoutnoticeifitlearnsthatavehicleisineligibleforcoverageforanyofthesereasons.3.8RestrictedWarrantyYourwarrantiescanalsoberestrictedbyChrysler.Chryslermayrestrictthewarrantyonyourvehicleifthevehicleisnotproperlymaintained,orifthevehicleisabusedorneglected,andtheabuseorneglectinterfereswiththeproperfunctioningofthevehicle.Ifthewar-rantyisrestricted,coveragemaybedeniedorsubjecttoapprovalbyChryslerbeforecoveredrepairsareWHAT’SNOTCOVERED 4.OtherTermsofYourWarranties4.1ExchangedPartsMayBeUsedinWarrantyRepairsIntheinterestofcustomersatisfaction,ChryslerGroupLLC()mayofferexchangeserviceonsomevehicleparts.Thisserviceisintendedtoreducetheamountoftimeyourvehicleisnotavailableforyourusebecauseofrepairs.Partsusedinexchangeservicemaybenew,remanufactured,reconditioned,orrepaired,dependingonthepartinvolved.AllexchangepartsthatmightbeusedmeetChryslerstandards,andhavethesamewarrantiesasnewparts.Examplesofthekindsofpartsthatmightbeservicedinthiswayare:engineassemblies;transmissionassemblies;instrumentclusterassemblies;radios,tape,CDandDVDplayers;speedometers;andpowertraincontrolmodules.Tohelpcontrolsuspectedozone-depletingagents,theEPArequiresthecapture,purification,andreuseofautomotiveair-conditioningrefrigerantgases.Asare-sult,arepairtothesealedportionofyourair-conditioningsystemmayinvolvetheinstallationofpurifiedreclaimedrefrigerant.OTHERTERMSOFYOURWARRANTIES 17 4.2Pre-DeliveryServiceAdefectinordamagetothemechanical,electrical,sheet-metal,paint,trim,andothercomponentsofyourvehiclemayhaveoccurredatthefactoryorwhileitwasbeingshippedtothedealer.Suchadefectordamageisusuallydetectedandcorrectedatthefactory.Inaddition,dealersmustinspecteachvehiclebeforedelivery.Theyrepairanydefectsordamagedetectedbeforethevehicleisdeliveredtoyou.4.3ProductionChangesChangesmaybemadeinvehiclessoldbyChrysleranditsdealersatanytimewithoutincurringanyobligationtomakethesameorsimilarchangesonvehiclespreviouslybuiltorsold.OTHERTERMSOFYOURWARRANTIES 5.EmissionWarrantiesRequiredByLaw5.1FederalEmissionWarrantyA.PartsCoveredfor2Yearsor24,000MilesFederallawrequiresChryslerGroupLLC()towarrantthefollowingemissionspartsfor2yearsor24,000miles,whicheveroccursfirst.ChryslercoversallofthesepartsundertheBasicLimitedWarrantyfor3yearsor36,000miles,whicheveroccursfirst.Airsystemcontrols;distributoranditscomponents;electronicfuelinjectionsystem,includinginjector;evaporative-emissioncanisterandcontrols;exhaustmanifold;exhaustgasrecirculationvalveandcontrolsystem;exhaustpipes(betweenexhaustmanifoldandcata-fuelcapandtankassembly,pump,andfuellines;ignitioncoilandignitionmodule;intakemanifold;on-boarddiagnostic-systemcomponents;oxygensensors;positivecrankcase-ventilation(PCV)valveororifice;secondaryignitionwires;sparkplugs;throttlebody;transmission-controlmodule;EMISSIONWARRANTIESREQUIREDBYLAW 19 vacuumhoses,clamps,andfittings,aswellastubingusedforthesecomponents;vacuum,temperature,altitude,speed,time-sensitivevalves,sensors,andswitchesusedinthesecompo-nentsandsystems.B.PartsCoveredfor8yearsor80,000milesIfyourvehiclehasoneofthefollowingparts,thisFederalEmissionWarrantycoversthatpartforaperiodof8yearsor80,000miles,whicheveroccursfirst,calculatedfromthestartoftheBasicLimitedWarrantyassetforthinSection2.1(E).Thecoveredpartsare:catalyticconverter;andpowertraincontrolmodule.5.2EmissionPerformanceWarrantyThiswarrantysupplementsthefederalwarrantyunder5.1.Itlastsfor2yearsor24,000milesontheodometer,whicheveroccursfirst.Ifyourvehiclehasoneofthefollowingparts,catalyticconverterandpowertraincon-trolmodule,thisFederalEmissionWarrantycoversthatpartforaperiodof8yearsor80,000miles,whicheveroccursfirst.TheselimitsarecountedfromthetimewhenyourBasicLimitedWarrantybeginsunder2.1(E).TheEmissionPerformanceWarrantycoversthecostofrepairingoradjustinganycomponentsorpartsthatmightbeneededforyourvehicletopassFederalEmissionStandardsforafederallyapprovedstateorlocalemissionstest,butonlyif:yourvehiclehasfailedafederallyapprovedstateorlocalemissionstest;EMISSIONWARRANTIESREQUIREDBYLAW yourvehiclehasbeenmaintainedandoperatedprop-erlyupuntilitfailssuchatest;andyoufacearealpenalty—forexample,afineorthelossoftheuseofyourvehicle—becausethevehiclehasfailedthetest.Section6.4explainshowtogetserviceunderthiswarranty.EMISSIONWARRANTIESREQUIREDBYLAW 21 6.HowtoGetWarrantyService6.1WheretoTakeYourVehicleA.IntheUnitedStates(WeIncludeU.S.PossessionsandTerritoriesasPartoftheUnitedStatesforWarrantyPurposes):WarrantyservicemustbedonebyanauthorizedChrysler,Dodge,JeeporRamdealer.WestronglyrecommendthatyoutakeyourvehicletoyourSellingDealer.Theyknowyouandyourvehiclebest,andaremostconcernedthatyougetpromptandhighqualityservice.IfyoumovewithintheUnitedStates,warrantyservicemayberequestedfromanyauthorizedChrysler,Dodge,JeeporRamdealer.B.InCanadaandMexico:IfyouaretravelingtemporarilyinCanadaorMexico,andyourvehicleremainsregisteredintheUnitedStates,yourChryslerwarrantystillapplies.ServicemayberequestedatanyauthorizedChrysler,Dodge,JeeporRamdealership.C.InaForeignCountryOutsideofNorthIfyouaretravelingtemporarilyoutsideofNorthAmerica,andyourvehicleremainsregisteredintheUnitedStates:YoushouldtakeyourvehicletoanauthorizedChrysler,Dodge,JeeporRamdealer.TheyshouldgiveyouthesamewarrantyserviceyoureceiveintheUnitedStates.Iftheauthorizeddealershipchargesyouforrepairswhichyoufeelshouldbecoveredunderyourwar-ranty,pleasegetadetailedreceiptfortheworkdone.MakesurethatthisreceiptlistsallwarrantyrepairsHOWTOGETWARRANTYSERVICE andpartsthatwereinvolved.(Thisreceiptwillbesimilartotheoneusedbythedealerwhonormallyservicesyourvehicle.)WhenyourvehiclereturnstotheUnitedStates,contacttheChryslerCustomerAssistanceCenter(section7.2)forreimbursementconsideration.Youwillnormallyneedtoprovideacopyofthereceipt,yourvehicleregistrationandanyotherrelevantdocu-ReimbursementwillnotbeconsideredifthevehicledoesnotreturntotheUnitedStates.D.IfYouMove:Ifyoumovetoanothercountry,besuretocontacttheChryslerCustomerAssistanceCenter(section7.2)andthecustomsdepartmentofthedestinationcountrybeforeyoumove.Vehicleimportationrulesvaryconsiderablyfromcountrytocountry.YoumayberequiredtopresentdocumentationofyourmovetoChryslerinordertocontinueyourwarrantycoverage.YoumayalsoberequiredtoobtaindocumentationfromChryslerinordertoregisteryourvehicleinyournewcountry.E.Notice:IfyourvehicleisregisteredoutsideoftheUnitedStates,andyouhavenotfollowedtheproceduresetoutabove,yourvehiclewillnolongerbeeligibleforwarrantycoverageofanykind.(VehiclesregisteredtoUnitedStatesgovernmentofficialsormilitarypersonnelonassignmentoutsideoftheU.S.willcontinuetobeHOWTOGETWARRANTYSERVICE 23 6.2HowToGetRoadsideAssistanceService-U.S.orCanadaOnly*A.WhoIsCovered:YouarecoveredbytheRoadsideAssistanceservicesifyouareapurchaserforuseofthevehicle.TheRoadsideAssistanceserviceslastsfor5yearsor100,000milesontheodometer,whicheveroccursfirst,calculatedfromthestartdateoftheBasicLimitedWarranty,assetforthinSection2.1(E).B.WhatToDo:Ifyourvehiclerequiresjumpstartassistance,outofgas/fueldelivery,tireservice,lockoutserviceortowingasaresultofamechanicalbreakdown,dialtoll-free1-800-521-2779.Provideyourname,vehicleidentifica-tionnumber,licenseplatenumber,andyourlocation,includingthetelephonenumberfromwhichyouarecalling.Brieflydescribethenatureoftheproblemandanswerafewsimplequestions.Youwillbegiventhenameoftheserviceproviderandanestimatedtimeofarrival.Ifyoufeelyouareinan“unsafesituation”,pleaseletusknow.Withyourcon-sent,wewillcontactlocalpoliceorsafetyauthorities.C.CoveredServices:FlatTireServiceIfyouareinconveniencedbyaflattire,wewilldispatchaserviceprovidertouseyourvehicle’stemporarysparetire(ifequipped)asrecommendedinyourOwner’sManual.Thisisnotapermanentflattirerepair.*TowingservicesprovidedthroughCrossCountryMotorClub,Inc.,Medford,MA02155,exceptinAK,CA,HI,OR,WI,andWY,whereservicesareprovidedbyCrossCountryMotorClubofCalifornia,Inc.,Medford,,MA02155.HOWTOGETWARRANTYSERVICE OutofGas/FuelDeliveryDriverscan’talwayscountonagasstationbeingnearby-especiallywhentravelingawayfromhome.Justcall1-800-521-2779,andwewilldispatchaserviceprovidertodeliverasmallamountoffuel(maximum2gallons)togetyoutoanearbystation.BatteryJumpAssistanceNotimeisagoodtimeforadeadbattery,butwithRoadsideAssistance,youdon’thavetoworryaboutbeingstranded.Wewilldispatchaserviceprovidertoprovideyouwithabatteryjumpanytime,dayornight.LockoutServiceWhetherthekeysarelockedinyourvehicleorfrozenlocksarekeepingyoufromgettingonyourway,helpisjustaphonecallawayat1-800-521-2779.Thisserviceislimitedtoprovidingaccesstothevehicle’sseatingarea.Itdoesnotcoverthecostofreplacementkeys.TowingServiceOurtowingservicegivesyoupeaceofmindandconfi-dence.Ifyourvehiclebecomesdisabledasaresultofamechanicalbreakdown,RoadsideAssistancewilldis-patchtowingservicetotransportyourvehicletotheclosestauthorizedChrysler,Dodge,JeeporRamdealer.Ifyouchoosetogotoanotherdealership,youwillberesponsibleforthecostiftheextradistanceexceeds10D.IfUnabletoContactRoadsideAssistance:IfyouareunabletocontactRoadsideAssistanceandyouobtaintowingservicesonyourown,youmaysubmityouroriginalreceiptsfromthelicensedtowingorservicefacility,forservicesrenderedwithin30daysoftheoccurrence.Besuretoincludeyourvehicleidentificationnumber,odometermileageatthetimeofserviceandcurrentmailingaddress.Wewillprocesstheclaimbasedonvehicleandserviceeligibility.Ifeligible,wewillHOWTOGETWARRANTYSERVICE 25 reimburseyouforthereasonableamountsyouactuallypaid,basedontheusualandcustomarychargesforthatserviceintheareawheretheywereprovided.ChryslerGroupLLC’sdeterminationrelatingtoreimbursementarefinal.Correspondenceshouldbemailedto:ChryslerTowingAssistanceP.O.Box9145Medford,MA02155Attention:ClaimsDepartment6.3EmergencyWarrantyRepairsIfyouhaveanemergencyandhavetogetawarrantyrepairmadebysomeoneotherthananauthorizedChrysler,Dodge,JeeporRamdealer,followthereim-bursementprocedurein6.1(C).6.4GettingServiceUndertheFederalEmissionPerformanceWarrantiesA.WhattoDoIfyourvehiclehasfailedanemissionstestdescribedinTakeittoanauthorizedChrysler,Dodge,JeeporRamdealerassoonaspossible.Givetheservicerepresentativetheprintoutshowingthatyourvehiclefailedthetest.HOWTOGETWARRANTYSERVICE Ifpossible,bringallservicereceipts,maintenancelogs,andrecordsprovingthatyourvehiclehasbeenproperlymaintained,sinceyoumayberequiredtoshowthem.B.FurtherStepsYouCanTake,andHowtoGetMoreInformationIfyouthinkyourdealerhaswronglydeniedyouemission-warrantycoverage,followthestepsdescribedin7.1.Chryslerwillreplytoyouinwritingwithin30daysafterreceivingyourcomplaint(orwithinthetimelimitrequiredbylocalorstatelaw).Iftheownerisnotnotifiedwithin30daysthataperformancewarrantyclaimisdenied,themanufacturermustrepairthevehiclefreeofcharge.IfyouwantmoreinformationaboutgettingserviceundertheFederalEmissionWarrantyorthePerformanceWarranty,orifyouwanttoreportwhatyouthinkisaviolationofthesewarranties,youcancontact:Manager,CertificationandComplianceDivisionWarrantyClaimsEnvironmentalProtectionAgency1200PennsylvaniaAvenue,NWMailCode6403JWashington,D.C.20460HOWTOGETWARRANTYSERVICE 27 7.HowtoDealwithWarranty7.1StepstoTakeA.InGeneralNormally,warrantyproblemscanberesolvedbyyourdealer’ssalesorservicedepartments.That’swhyyoushouldalwaystalktoyourdealer’sservicemanagerorsalesmanagerfirst.Butifyou’renotsatisfiedwithyourdealer’sresponsetoyourproblem,ChryslerGroupLLC)recommendsthatyoudothefollowing:Step1:Discussyourproblemwiththeownerorgeneralmanagerofthedealership.Step2:Ifyourdealershipstillcan’tresolvetheproblem,contacttheChryslerCustomerAssistanceCenter.You’llfindtheaddressinsection7.2.B.WhatChryslerWillDoOnceyouhavefollowedthetwostepsdescribedin7.1(A),aChryslerrepresentativeatChryslerheadquar-terswillreviewyoursituation.Ifit’ssomethingthatChryslercanhelpyouwith,Chryslerwillprovideyourdealerwithalltheinformationandassistancenecessarytoresolvetheproblem.EvenifChryslercan’thelpyou,ChryslerwillacknowledgeyourcontactandexplainChrysler’sposition.HOWTODEALWITHWARRANTYPROBLEMS C.IfYourProblemStillIsn’tResolvedForCustomersResidinginArkansas,Idaho,KentuckyandMinnesotaONLY:ThisProcessisnotavailableforresidentsofotherstates.)Ifyoucan’tresolveyourwarrantyproblemafterfollow-ingthetwostepsdescribedin7.1(A),andyouliveinArkansas,Idaho,KentuckyorMinnesotaONLY,youcancontacttheChryslerGroupLLCCustomerArbitrationProcessinyourarea.YoumayobtainabrochuredescribingChryslerGroupLLC’sCustomerArbitrationProcess,includinganappli-cation,bycalling(800)423-6343.Thisserviceisstrictlyvoluntary,andyoumaysubmityourdisputedirectlytotheCustomerArbitrationProcess(CAP)atnocost.TheCAPisadministeredbyanindependentdisputesettle-mentorganizationandmaybecontactedinwritingatthefollowingaddress:NationalCenterforDisputeSettlementChryslerGroupLLCCustomerArbitrationProcessP.O.Box727Mt.Clemens,MI48046TheCAPreviewsonlyvehicledisputesinvolvingChryslerGroupLLC()LimitedWarrantyoraChrysler/MoparPartLimitedWarranty.TheCAPdoesnotreviewdisputesinvolvingthesaleofaneworusedvehicle,personalinjury/propertydamageclaims,dis-putesrelatingtodesignofthevehicleorpart,ordisputeswhicharealreadythesubjectoflitigation.TheCAPwillneedthefollowinginformationfromyou:1)Legiblecopiesofalldocumentsandrepairordersrelevanttoyourcase,2)Vehicleidentificationnumberofyourvehicle,3)AbriefdescriptionofyourunresolvedHOWTODEALWITHWARRANTYPROBLEMS 29 concern,4)Theidentityofyourservicing/sellingdealer,5)Thedate(s)ofrepair(s)andmileageatthetime,6)Currentmileage,and7)Adescriptionoftheactionyouexpecttoresolveyourconcern.Uponreceiptofyourrequest:TheNationalCenterforDisputeSettlement(NCDS)willacknowledgereceiptofyourrequest,bymail,withinten(10)days,andadviseyouwhetherornotyourdisputeiswithinthejurisdictionoftheProcess.WhenyourrequestiswithinjurisdictionNCDSwillrequestChryslerandthedealertopresenttheirsideofthedispute.Youwillreceivecopiesoftheirresponses.WhileyourdisputeispendingNCDSorChryslermaycontactyoutoseeifyourcasecanbesettledbyagreement.Ifasettlementisofferedtoyou,Chryslerwillaskyoutosignaformthatcontainsthatsettle-ment.Yourcasewillthenbeclosed.ThereisnorequirementforyoutoparticipateinthissettlementIfyourequestedanoralhearing,adecision-makerwillcontactyoutoarrangeaconvenienttimeandplaceforahearing.Usually,thiswillbeatadealer-shipnearyou.Ifyourequestadocuments-onlyreview,anNCDSpanelwillreviewanddecideyourcase.Neitheryou,thedealernorChryslerneedbepresent.NCDSwillsendyouawrittenStatementofDecision.Thisstatementwillincludethedecision,anyactiontobetakenbythedealerorChryslerandthetimebywhichtheactionmustbetaken.ThedecisionwillbebindingonthedealerandChryslerbutnotonyouunlessyouacceptthedecision.HOWTODEALWITHWARRANTYPROBLEMS IfanyactionisrequiredonthepartofthedealerorChrysleryouwillbecontactedwithinten(10)daysafterthedatebywhichthedealerorChryslermustacttodeterminewhetherperformancehasbeenrendered.Theentiredisputesettlementprocesswillnormallytakenolongerthan40days.TheCAPdisputesettlementproceduredoesnottaketheplaceofanystateorFederallegalremediesavailabletoyou.WhetherornotyoudecidetosubmityourdisputetotheProcess,youarefreetopursueotherlegalremedies.D.NoticeUnderStateLemonLawsSomestateshavelawsallowingyoutogetareplacementtruckorarefundofthetruck’spurchasepriceundercertaincircumstances.Theselawsvaryfromstatetostate.Ifyourstatelawallows,Chryslerrequiresthatyoufirstnotifyusinwritingofanyservicedifficultythatyoumayhaveexperiencedsothatwecanhaveachancetomakeanyneededrepairsbeforeyouareeligibleforremediesprovidedbytheselaws.Inallotherstates,weaskthatyougiveuswrittennoticeofanyservicedifficulty.SendyourwrittennoticetotheChryslerCustomerAssistanceCenterattheaddressin7.2.HOWTODEALWITHWARRANTYPROBLEMS 31 7.2HelpfulAddressesandTelephoneHerearetheaddressesandtelephonenumbersoftheChryslerCustomerAssistanceCenterthatcanhelpyouwhereveryouhappentobe.Contacttheonethatcoversyourarea:IntheUnitedStates:ChryslerCustomerAssistanceCenterP.O.Box21-8004AuburnHills,Michigan48321-8004Phone:(800)423-6343TocontactChryslerbyemail,simplyaccessthefollowingwebsite:www.dodge.com(clickontheContactUsInCanada:ChryslerCanada,Inc.CustomerServiceChryslerCentreP.O.Box1621Windsor,OntarioN9A-4H6Phone:(800)465-2001InMexico,contacttheCustomerRelationsOf-ficeforChrysler,Dodge,JeepandRamvehicles1240ProlongacionPaseodelaReformaAv.SantaFe,C.P.05109Deleg.Cuajimalpa,MexicoPhone(inMexico):(015)5081-7568Phone(outsideMexico):(800)505-1300HOWTODEALWITHWARRANTYPROBLEMS InPuertoRicoandU.S.VirginIslands:CustomerServiceChryslerGroupInternationalServicesLLCBox191857SanJuan,PuertoRico00919-1857Phone:(787)782-5757Fax:(787)782-3345HOWTODEALWITHWARRANTYPROBLEMS 33 8.OptionalServiceContractChryslerGroupLLC’sorChryslerServiceContractCompanyLLC’soptionalservicecontractsoffervalu-ableprotectionagainstrepaircostswhenthesewarran-tiesdon’tapply.Theycomplimentbutdon’treplacethewarrantycoveragesoutlinedinthisbooklet.Severalplansareavailable,coveringvarioustime-and-mileageperiodsandvarioussetsofcomponents.(Servicecon-tractsaren’tavailableifyouliveinaU.S.possessionorterritory.)Askyourdealerfordetails.OPTIONALSERVICECONTRACT 9.Maintenance9.1GeneralInformationIt’syourresponsibilitytoproperlymaintainandoperateyournewvehicle.FollowtheinstructionscontainedintheGeneralandScheduledMaintenanceServiceguide-linesinyourOwner’sManual.Regular,scheduledmain-tenanceisessentialtotrouble-freeoperation.IfthereisadisputebetweenyouandChryslerGroupLLC)concerningyourmaintenanceofyourve-hicle,Chryslerwillrequireyoutoprovideproofthatyourvehiclewasproperlymaintained.Foryourconvenience,ChryslerhaspreparedaMain-tenanceLogwhichisincludedinyourOwner’sManual.YoushouldusethisMaintenanceLogtokeeptrackofscheduledmaintenance,eitherbyroutinelyhavingtherepairsenteredinyourMaintenanceLog,orbykeepingreceiptsorotherdocumentationofworkyou’vehaddoneonyourvehicleinyourMaintenanceLog. 35 9.2WhereToGoForMaintenanceChryslerrecommendsthatyoureturntothedealerfromwhomyouboughtyourvehicleforallmaintenanceservicebothduringandafterthewarrantyperiods.Althoughyoucangetwarrantyservicefromanydealerwhosellsyourparticularmake,returningtoyoursellingdealerwillhelpensurethatallyourserviceneedsaremetandthatyou’recompletelysatisfied.Thedealershiptechniciansarespecificallytrainedtoproficientlyper-formmaintenanceandrepairproceduresonyourChryslerGroupLLCvehicle.AuthorizedChrysler,Dodge,JeeporRamdealerswillhelpensurethatallyourserviceneedsaremetandthatyou’recompletelysatisfied.Chryslerstronglyrecom-mendsyouusegenuineChrysler/MOPARpartstomaintainyourvehicle. IMPORTANTThis booklet contains Chrysler Group LLC limited warranties. It should be kept in your vehicle and presented to your Dealer if any warranty service is needed. The warranty text begins on page 4 of this booklet. Original Owners NameStreet AddressCity and StateVehicle Identi“ cation Number Warranty Start Date (In-Service Date) Warranty coverage applies to all vehicle owners. To protect you in the event of a recall or any questions concerning your warranty, please tell your dealer about any ownership or address change, and write the details here. Mileage at DeliveryStateSecond Owners NameStreet AddressCity and StateDate of Second PurchaseMileage at PurchaseThird Owners NameStreet AddressCity and StateDate of Third PurchaseMileage at Purchase Chrysler Group LLC WARRANTY INFORMATIONSecond Edition Printed in U.S.A.All Vehicles