PPT-Creating a QA Process that enhances customer experience and drives on-going performance

Author : marina-yarberry | Published Date : 2018-11-05

Presented by Jackie Naughton BYC AQUA Solutions Who are BYC Consulting and QA Services company Outsourced QA we are currently evaluating more than 4 000 contact

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Creating a QA Process that enhances customer experience and drives on-going performance: Transcript

Presented by Jackie Naughton BYC AQUA Solutions Who are BYC Consulting and QA Services company Outsourced QA we are currently evaluating more than 4 000 contact centre agents every day Use QA to assist our clients in driving business improvements across all facets. Measurement based . Performance Modeling. Dharmesh Thakkar, Ahmed E. Hassan. School of Computing, Queen’s University, Canada. Gilbert Hamann, Parminder Flora. Enterprise Performance Engineering, Research In Motion (RIM), Canada. The Value Creating Board. The Evolution of the Board. The . Complacent . Board-. . overpowered by Imperial CEO who controlled the board by recruiting . “buddy directors” . who proved ineffective in . A basic overview. Presented by:. Steve Jones, Gran-IT Consulting, Inc.. SSD Basics . Components . Factors affecting Performance. Cost. Vendors. SSD Components . Circuit Board. Flash NAND chips. SLC . & . Strategy. Based on the Book: Managing Business Process Flow.. Processes. Produc. ts. . or services must meet customer expectations; . physical. (. comfort. , safety, convenience), . psychological. Creating by Simplifying Customer Experience Creating Differentiation by Simplifying 2 Service providers today are facing intense competitive challenges from other operators, over-the-top players a 13 August 2015. Improving Outcomes through Clinical Benchmarking. Truven Health Analytics. Clinical Performance Improvement Solutions. Patient Centric. . Provider Driven. Outcomes & Process of Patient Care. Jerry . Yerardi. • Michelle Bautista • Paolo Mercado. ACIO • Deputy Director • Metrics & Reporting Analyst. Campus Shared Services, UC Berkeley. As a customer service organization, it’s all about the . Strategic Vision. Engage & Learn. The Voice of YOU. INSPIRE Customer Service Agenda. Leadership Vision and Workshops Objective. CS Survey Results. Coaching and Modeling INSPIRE. Share INSPIRE Model Examples. . KK Lim. Managing Consultant. BP . Pte.. Ltd.. 1. Content. What is Business Process Mapping? . Why is it required?. Types of Business Process Maps. Common Pitfalls in Process Mapping. How to leverage on Business Process Mapping in your transformation / process improvement initiative?. Kevin Hildebrand. HPC Architect. University of Maryland – Division of IT. The Goal(s). Build a bare metal data transfer node capable of receiving and sending 100 gigabit data stream to and from local flash (. Jerry . Yerardi. • Michelle Bautista • Paolo Mercado. ACIO • Deputy Director • Metrics & Reporting Analyst. Campus Shared Services, UC Berkeley. As a customer service organization, it’s all about the . U.S. Department of Education. Federal Student Aid. Customer Experience Office. July . 2015. Federal Student Aid. . Customer Experience Journey. Agenda. 2. Overview of Federal Student Aid. Customer Experience Organization. More and . better experiences!. At this session we will talk about . ‘. better. ’ . part. Quality VS Satisfaction. Quality. | The actual vs. the standard . Set by the organization providing the product. 2A great web experience has the power to compel users to devote precious time money and mental space to your brand While factors like performance design security and usability each contribute to the r

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