wwwpwccom TUe September 17 th 2015 Zbigniew Zibi Paszkiewicz PhD Manager System and Process Assurance Data Assurance Group zbigniewpaszkiewiczbepwccom Purpose Process mining PwC ID: 703350
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Process mining @ PwCPwC Belgium
www.pwc.com
TU/e, September 17th, 2015
Zbigniew ‘Zibi’ Paszkiewicz, Ph.D.ManagerSystem and Process AssuranceData Assurance Groupzbigniew.paszkiewicz@be.pwc.comSlide2
PurposeProcess mining @ PwC
2
September 2015
Present different applications areasDiscuss current PwC challengesDiscuss a link to open research questionsExplain evolution of process mining within PwC networkSlide3
Agenda
3
September 2015Process mining @ PwC
Key application areas2Examples of projects and tools3Link to research
5
Challenges
4
Process mining @ PwC
1Slide4
Process mining @ PwC
Process mining @ PwC
4September 2015Slide5
Evolution across PwC network
Process mining @ PwC
5September 2015
201320142015PwC BE
PwC CH
PwC CA
PwC DK
PwC DE
PwC NL
Advisory
PwC UK
PwC SA
PwC AU
PwC PT
PwC NL
Assurance
PwC NL
Forensic
TimeSlide6
Narrow and broad definition
Process mining @ PwC
6September 2015
Focus on process modelsFocus on event logsNotion of processNarrow definitionBroad definition
Discovery of
process models
Discovery of knowledge
Purchase Order to Invoice average lead timesSlide7
PwC Process Intelligence
Process mining @ PwC
7September 2015
Process InsightProcess Health CheckProcess Monitoring
Process mining
Process miningSlide8
Key application areas
Process mining @ PwC
8September 2015Slide9
Key application areas
Process mining @ PwC
9September 2015
Financial auditInternal auditAdvisory123
Implementation projects
5
Tax and legal services
4
Forensic services
6Slide10
Key application areas
Process mining @ PwC
10September 2015
Financial auditInternal auditAdvisory123
Implementation projects
5
Tax and legal services
4
Forensic services
6Slide11
Key application areas
Process mining @ PwC
11September 2015
Financial auditInternal auditAdvisory123
Implementation projects
5
Tax and legal services
4
Forensic services
6Slide12
Key application areas
Process mining @ PwC
12September 2015
Financial auditInternal auditAdvisory123
Implementation projects
5
Tax and legal services
4
Forensic services
6Slide13
Key application areas
Process mining @ PwC
13September 2015
Financial auditInternal auditAdvisory123
Implementation projects
5
Tax and legal services
4
Forensic services
6Slide14
Key application areas
Process mining @ PwC
14September 2015
Financial auditInternal auditAdvisory123
Implementation projects
5
Tax and legal services
4
Forensic services
6Slide15
Challenges
Process mining @ PwC
15September 2015Slide16
Key challenges
Process mining @ PwC
16September 2015
Project managementAnalysis of ‘spaghetti’processes12Completeness of analysis
3
Horizontal vs vertical development
4Slide17
Key challenges
Process mining @ PwC
17September 2015
Project managementAnalysis of ‘spaghetti’processes12Completeness of analysis
3
Horizontal vs vertical development
4Slide18
Cost of coming back
Process mining @ PwC
18September 2015
Business understandingData understandingProcess miningEvaluationDeployment
Cost
Phases
Agile project management
Team and needed competences
Time management
Budget managementSlide19
Project scope
Process mining @ PwC
19September 2015
Question-based projectsProblem-based projectsData-based projectsReduce the cost of coming backHypothesis testing
SolutionSlide20
Key challenges
Process mining @ PwC
20September 2015
Project managementAnalysis of ‘spaghetti’processes12Completeness of analysis
3
Horizontal vs vertical development
4Slide21
3. Spaghetti processes
21
Structured (Lasagna)
Unstructured (Spagetti)Limit process complexityProcess mining @ PwCSlide22
Key challenges
Process mining @ PwC
22September 2015
Project managementAnalysis of ‘spaghetti’processes12Completeness of analysis
3
Horizontal vs vertical development
4Slide23
Key challenges
Process mining @ PwC
23September 2015
Project managementAnalysis of ‘spaghetti’processes12Completeness of analysis
3
Horizontal vs vertical development
4Slide24
Link to research
Process mining @ PwC
24September 2015Slide25
Selected areas of scientific research
Process mining @ PwC
25September 2015
Online predictions and recommendationsInter-organizational configurable processesMulti-dimensional process modelsClustering methods(in audit context)1
2
3
4Slide26
Selected areas of scientific research
Process mining @ PwC
26September 2015
Online predictions and recommendationsInter-organizational configurable processesMulti-dimensional process modelsClustering methods(in audit context)1
2
3
4Slide27
Organisations and processes
Process mining @ PwC
27September 2015
Activity
Activity
Activity
Activity
Activity
Activity
Activity
ActivitySlide28
Picard, W.,
A Formalization of Social Requirements for Human Interactions with Service Protocols
, in: Information Sciences, vol. 283 , Elsevier, 2013
Process mining @ PwC28September 2015Slide29
Selected areas of scientific research
Process mining @ PwC
29September 2015
Online predictions and recommendationsInter-organizational configurable processesMulti-dimensional process modelsClustering methods(in audit context)1
2
3
4Slide30
Selected areas of scientific research
Process mining @ PwC
30September 2015
Online predictions and recommendationsInter-organizational configurable processesMulti-dimensional process modelsClustering methods(in audit context)1
2
3
4Slide31
PwC Process Intelligence
Process mining @ PwC
31September 2015
Process InsightProcess Health CheckProcess Monitoring
Process mining
Process mining
Process miningSlide32
Selected areas of scientific research
Process mining @ PwC
32September 2015
Online predictions and recommendationsInter-organizational configurable processesMulti-dimensional process modelsClustering methods(in audit context)1
2
3
4Slide33
Conclusions
Process mining @ PwC
33September 2015Slide34
Conclusions
Process mining @ PwC
34September 2015
Process mining is a universal approach used as a part of many PwC servicesRapidly developing area – practice closely linked to researchMany approaches under development to address key project challenges and demonstrate value to clientProcess mining is not a standalone service itselfKey challenges are linked to management of process mining project complexity
– it is not the analysis that is complexSlide35
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Zbigniew Paszkiewicz
, Ph.D
.Managerzbigniew.paszkiewicz@be.pwc.comMobile: +32 491 62.17.81System and Process AssuranceData Assurance GroupLinkedIn: https://www.linkedin.com/in/zpaszkiewiczResearch Gate: http://www.researchgate.net/profile/Zbigniew_Paszkiewicz/Thank you!