www.healthmap.wordpress.com - PowerPoint Presentation

Slide1

www.healthmap.wordpress.com

Welcome to the VA Puget Sound Health Care System

Thank you

for your service!Slide2

Agenda for New Patient Orientation

WelcomeWhat we stand forComprehensive healthcare –Patient Aligned Care Team (PACT)

Specialty care services

Pharmacy overview

Important contacts and telephone numbers

QuestionsSlide3

What is your role in your Healthcare?

You, the Veteran, are the most valuablemember of the healthcare team

Where are you in your lifelong journey?

What role does the VA play in your healthcare?

How can we design a roadmap for your success?

Please write down your questionsSlide4

I

ntegrity

C

ommitment

A

dvocacy

R

espect

E

xcellenceSlide5

VHA Mission

“Honor America’s Veterans byproviding exceptional health care

that improves their health

and well-being.”

www.facebook.com/vapugetsound

www.twitter.com/vapugetsoundSlide6

Leadership Team

DeAnn Lestenkof

Deputy Director

Walt Dannenberg

Assistant Director

William H. Campbell,

MD, FACHE

Chief of Staff

Karen Allen

Associate Director

For Nursing Service

David A. Elizalde

DirectorSlide7

Vision – Our Promise to Veterans

The Veterans Health Administration will provide exemplary services that are both patient-centered and evidence-basedCare will be delivered by engaged, collaborative teams in an integrated environment that supports learning, discovery and continuous improvement

It will emphasize prevention and contribute to the Nation’s well-being through education, research and service in national emergenciesSlide8

86,609 Veterans Served

2,820 Employees, 1,239 are Veterans $566.2 Million Medical Expenditures$63 Million Pharmaceutical Purchases459 beds6,488 Surgeries

856,680 Outpatient Visits

Statistics for VA Puget Sound Health Care System for 2011Slide9

To Make An Appointment

To schedule, reschedule, or cancel an appointment with provider or nurse:

Call the Centralized Scheduling Center (CSC) at 1-800-329-8387, X71234

The CSC is open 7 am – 7 pm, Mon – Fri (excluding Federal holidays)

Please contact us immediately if you are not able to make your scheduled appointment. This will allow us to reschedule your appointment in a timely manner and give access to a fellow Veteran

You will receive automated telephone appointment reminders and postcard appointment reminders

For Patient Safety we ask for two identifiers with every contact:

Full Name and Date of Birth

Or

Full Name and Full Social Security NumberSlide10

24/7 Nurse Advice Telephone Line

Call 1-800-329-8387, Ext 72273, for immediate access to a triage nurse

Your provider will be alerted about after-hour triage calls within one business day, and will follow up with youSlide11

Veterans Crisis Line

If you are having thoughts of harming yourself or someone else, please call 911 or go to the nearest hospitalVeterans Crisis Line 1-800-273-8255(1-800-273-TALK), press 1Slide12

Emergent/Urgent Care

In an emergency go to the nearest emergency room, call 911 if neededThere are no emergency services available at American Lake VAIf you are having life-threatening symptoms, call 911

The VA will not pre-approve payment for non-VA emergent or urgent care Slide13

The VA Considers Emergencies as Risk of:

Loss of life

Loss of limb

Loss of eyesightSlide14

Prescriptions

VA Puget Sound Pharmacy

Window pickup reserved for new prescriptions that your provider wants you to start immediately

Check-in with a pharmacist for prescription counseling

Consolidated Mail Outpatient Pharmacy (CMOP)

For all other prescriptions

Medications are mailed to your address on record

Contact the pharmacy if you change your address and/or phone numberSlide15

Prescription Refills

Request refills as soon as you receive your prescription or at least 2 weeks before you will run out24 hour automated telephone refill line206-277-4000 (Seattle) or 253-583-3000 (American Lake)

Select option 1

Internet refills

www.myhealth.va.gov

Slide16

Medication Reconciliation

What is Medication Reconciliation?Process of comparing your medication list with the VA medication listMaintaining an updated, accurate list of all the medications you are actually taking

Why is it Important?

Informs your provider about

all

your medications so that your VA medications will not interfere with any other medications you may be taking, including over-the-counter medications or prescriptions from another provider

What should you do?

Tell your provider or pharmacist about medication changes

Keep an updated medication listSlide17

Patient Aligned Care Team (PACT) &

YOUPACT is a team-based approach to

YOU

health care that delivers efficient, comprehensive, and continuous care

YOU

will be at the center of your

PACT

teamlet, which includes your provider, RN care manager, LPN/ health-tech & patient services assistant, as well as social workers, dieticians, pharmacists, mental health providers, case managers, and other specialists as needed

It puts

YOU

at the center of your relationship with your

PACT teamSlide18

18

You are the center of your careSlide19

Enrollment with Your PACT Team

To stay enrolled with your PACT Team, please:See your primary care provider at least once a yearRemaining with the same provider & PACT team will help ensure continuity and quality of care

Visit the Eligibility Office once a year to update your Means test if requiredSlide20

Specialty Care Services

AnesthesiologyAudiology/SpeechCardiologyDermatology

Gastroenterology

Internal Medicine

Gerontology & GRECC

–

Geriatric Research, Education, Clinical Center

Hematology

Infectious Diseases

Metabolism

MIRECC – Mental Illness Research, Education, Clinical Center

Nephrology

Neurology

Nursing

Oncology

Orthopedics

Pathology/Lab MedicinePsychiatryPsychologyPulmonary CareRadiologyRheumatologyRehabilitation MedicineSpinal Cord InjurySurgeryUrologySlide21

Mental Health Services

The mission of the Mental Health Service is to provide a continuum of care that is innovative, evidence-based, recovery oriented and Veteran-centered. The Mental Health Service offers both Outpatient and Inpatient treatment.Psychiatric Emergency Services (PES): Open 24 hours/day, located within the Emergency Room at the Seattle VAPsychiatric Assessment Clinic (PAC): Open 8am-4pm M-F, located at American LakeInpatient Psychiatry: Veterans admitted by PES or PAC. The average length of stay is 5-7 days. The goal of inpatient psychiatry is to provide immediate safety and stabilization to Veterans, then to discharge to an appropriate level of care. Slide22

Mental Health Services - Outpatient

Evaluation and treatmentMedication ManagementBrief Individual CounselingGroup TherapyCase Management ServicesCrisis ManagementFamily CounselingCaregiver SupportCare coordination with other VA and community servicesSlide23

Rehabilitation Care Services

Rehabilitation Care Services offers:Comprehensive Inpatient RehabilitationSpecialty Outpatient Care Teams – Stroke, Multiple Sclerosis,  Amputation,

Polytrauma

, Amyotrophic Lateral Sclerosis (ALS)  provide life-long follow care

Rehab Specialty Care

– EMG, Spine, Musculoskeletal, Physical Therapy, Occupational Therapy, Speech Therapy, Recreational Therapy, Vocational Rehabilitation, Rehab Nursing, Audiology services and Rehabilitation Psychology.

Center of Excellence for Multiple Sclerosis (

MSCoE

)

Regional Amputation Center (RAC)

Center of Excellence for Limb Loss and Prevention

Polytrauma

Network Site (PNS)Slide24

Patient Advocacy Program

Patient Advocates are available at both of our divisionsThey are in the office M-F from 9-12noon and 1-3:00pm

You may contact Patient Advocate office at 1-800-329-8387:

Dial ext 62160 for Seattle

Dial ext 72520 for American Lake

You can also reach the Patient Advocate Office by email at

pugpatientadvocate@va.gov

. Please be aware that this is

not

a secure way to share personal information. Please use this email only to make initial contact

.Slide25

Outpatient Services for Women Veterans

Trained Women’s Health Primary Care providers are available at both Seattle & American Lake, as well as Community Based Outpatient ClinicsServices are available through the Women’s Health Clinic: primary care, gynecology, mental health, social work, pharmacy and nutritionA choice of a female provider when assigned to primary care or mental health is available

Chaperones are available whenever you would like one

Maternity Care (Fee Service)Slide26

Inpatient Services for Women Veterans

If hospitalized at VAPSHCS, you will be provided a private or semi-private room (with a female roommate) with an attached bathroom with showerIf admitted to inpatient psychiatry, your room will have a door that locks for privacyhttp://www.pugetsound.va.gov/services/women.asp

For further information, please contact your Women Veterans Program Manager, Jan Buchanan, MSW, MC, at 206-764-2441Slide27

Minority Veterans Program

Assist minority Veterans with VA health and benefits services, treating them with the respect and honor they deserveTarget outreach to minority Veterans through existing community networksMinority Veterans Program Coordinators (MVPCs) are located at VA Regional Offices, VA Health Care Facilities, and VA National Cemeteries

For questions or concerns, please contact the MVPC Coordinator, Ms. Cathy Davidson, at 206-763-5363 or 253-589-4147Slide28

Social Work Services

What can a Social Worker help with?Social Workers help with a wide range of issues and work throughout the medical center.

Topics include: basic needs, housing, advance directives, accessing services, placements/long term care, in home services, finances, employment, transportation, care giving and many more.

If you have questions or problems, the social worker may assist directly and/or refer you.  We may even help you figure out your needs and options.Slide29

Social Work Services

How to reach Social Work Department:

Mon – Fri, 8am - 4:30pm (except Federal holidays)

1-800-329-8387

Ext 62646

Calls for American Lake will be forwarded

In Seattle, Building 1, Room 207

At American Lake, ask at front desk/check inSlide30

Living Better with Chronic Disease

Strategize to live betterFollow your treatment plansMonitor your healthKnow what to watch for

See your Provider for regular exams

Get support

Be informed

Check with your PACT for a list of classesSlide31

Healthy Living Messages

Eat wiselyBe physically activeMaintain a healthy weight

Be tobacco free

Limit alcohol

Get recommended screening tests and immunizations

Manage stress

Be safe

Get involved in your healthcareSlide32

Health Promotion & Disease Prevention

Be proactiveEmphasize prevention of chronic illnessGain the skills and confidence to self-manage chronic conditionsTake more control of your health and well being

Learn how to change your lifestyle

Make shared decisions with your healthcare teamSlide33

Reaching a Healthy Weight

MOVE! Is a SELF-MANAGEMENT weight loss program for Veterans that encourages healthy lifestyle changesMOVE! Is free for all Veterans and offers:

Your own weight loss plan

Information on healthy eating from a Registered Dietitian

Support from staff and others

Classes to teach you how to live healthier

www.move.va.gov

GET STARTED TODAY!

Call the

MOVE!

Office Toll Free at 1-800-329-8387 or

(253) 582-8440, ext. 76683 to enroll in the

MOVE!

ProgramSlide34

What private health insurance do you have?

Having your private health insurance on file may help to defray your costs with the VAWe ask for your insurance to bill for services that are not service-connected. That money comes back to VA Puget Sound to fund Veterans’ health care

VA will bill your private insuranceSlide35

Travel Benefits for Medical Care

You may be entitled to beneficiary travel mileage reimbursement.  Please see the pamphlet provided 

For your convenience, you may receive your reimbursement by mail 

You may also request mileage reimbursement at the Beneficiary Travel Window at American Lake or Seattle VA

Please contact the Beneficiary Travel Office at 206-764-2120 if you have any questionsSlide36

Non-Health Care Benefits from VA

For benefits such as Disability Compensation, GI Bill, Home Loans, Insurance, etc., please contact the VA Telephone Assistance Center or your local Veteran Service Office

VA Telephone Assistance Center

at 1-800-827-1000 , 7:00am

–

7:00pm, M-F except Federal Holidays

For Burial Benefits, please contact the Tahoma National Cemetery at (425) 413-9614Slide37

Virtual Lifetime Electronic Record (VLER) Health

Free program Shares certain parts of your health record-VA, DoD and private partner- MultiCareSecure network between partnersSign Authorization to enroll and opt outSign up today Slide38

MyHealth

eVetYour gateway to Veteran health benefits & servicesWeb-based application intended for Veterans & their families

Helps Veterans, clinicians, family members, and healthcare providers access and track resources to achieve the best possible health outcomesSlide39

MyHealtheVet

One-time In-Person AuthenticationOnline Prescription RefillsSecure MessagesView VA Appointments

Chemistry/Hematology Lab Results

Vitals Tracking/Graphing

Personal Health history

Activity/Food Journals

Personal Information

Healthy Living Centers

VA Benefits and Services

Trusted Health Information

VA News & Feature Stories

Diseases and Condition CentersSlide40

Thank You for Your Service!

Thank You for Choosing VA as Your Health Care Provider of ChoiceQuestions?