Credo Advisory Clients 3 Communication Tips For Resolving Customer Issues DisCo Customer Relations is Responsible for How Customers Perceive Nigerias Power Sector 24 Percent of Electricity Consumers Want Quality Public Information Improved Customer Service And Visible Efforts Towards Curbi ID: 795313
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Slide2Credo Advisory is a strategic communications firm that specializes in designing and implementing strategic, operational and tactical communications initiatives. We provide a full suite of communications support to our clients, which include public communications and advocacy, government relations, media relations, crisis communications, digital communications, and capacity building.
Slide3Credo Advisory Clients
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Slide4Communication Tips For Resolving Customer Issues
Slide5DisCo Customer Relations is Responsible for How Customers Perceive Nigeria’s Power Sector.
Slide624 Percent of Electricity Consumers Want Quality Public Information, Improved Customer Service And Visible Efforts Towards Curbing Electricity Theft
Slide7Simple Steps to Becoming a Customer Centric DisCo
Hire the right team
Build a customers contact database
Be active on social media
Educate with infographics
Publicize DisCo testimonials
Conduct town hall meetings
Slide8Hire The Right Team
Expertise
Passionate
Empathic
Communicator
Thick skin
Slide9Build A Customer Contacts Database
Names
Phone numbers
Email addresses
Home/office address
Slide10Be Active On Social Media
Tweet chats
#
AskDisCo
Complaint forum
Power supply outage
Updates on DisCo activities
Slide11Educate with Infographics
How to read your bill
How to read your meter
Energy conservation tips
Consumer responsibilities
How to lodge a complaint
Slide12Publicize DisCo Testimonials
A Day in the life of an Engineer
Metering milestones
Slide13Conduct purposeful and consistent town hall meetings with electricity consumers
Slide14Customers Will Remember Every Extra Mile That Was Gone For Them And Will Be Willing To Share Their Experience
.
Slide15Please Ask Me Questions
Slide16Na Gode!