PPT-‘Every customer counts’ Promoting accessible services

Equality Commission Northern Ireland Employers for Disability Disabled Access Day 10 March 2016 Brenda Puech NRAC Access Consultant The market you cannot ignore They are 360000 of them in Northern Ireland and 20 of the population. Chapter 4. HPR 322. Intro. The organization must base its service on knowledge of customer behavior as they influence decision-making. Values, motives, lifestyle, personality. Social influences – Family, Reference Group, Community. . education. in the Digital . Age. Hannu Puupponen. Planning . Coordinator. Admission. and . Student. . services. University of Jyväskylä. About. Accessibility. “Accessibility . refers to the design of products, devices, services, or environments for people with disabilities. Community and Clinical Partnerships v Promoting Preventive Services for Adults 50–64: Community and Clinical Partnerships is a landmark document intended to help promote lifesaving clinical pre Peter Welling. Executive Director VicRoads Registration & Licensing. September 2013. Culture is about followers following . followers. 1. . Deconstruct our thinking on everything. People – Systems – Technology – Processes. Public Transport - . South Africa’s Future. 1. Khibi. . Manana. Department of Transport. Pretoria. South Africa. Amanda Gibberd. Department of Transport. Pretoria. South Africa. Jim Stanbury. Arcus GIBB (Pty) Ltd. By Axel Leblois. President and Executive Director, G3ict. DESA/DSPD Forum on Disability and Development: . “Disability . Inclusive and Accessible Urban Development” . 29 . October 2015 . UN . Convention Center in Nairobi Kenya. Terrill Thompson, . Technology Accessibility Specialist. Gaby de . Jongh, . IT . Accessibility . Specialist. UW-IT Accessible Technology Services. uw.edu. /accessibility. Example: Text with no structure. Jason Williams, Corporate Web Manager. Cornwall Council. Where we were. What we have now – Face to Face. 23 One Stop Shops. 36 libraries. What we have now - Phones. 17 Published Numbers. Camborne. General Enquiries. Chapter Objectives. Understand the differences between the service marketing concepts of loyalty and retention and the relationship between the two.. Discuss why the concept of customer retention has become increasingly important.. Why accessibility is important. Students with disabilities must have equal access to educational resources regardless of disability:. Section 508 . https://www.section508.gov/content/learn/laws-and-policies. City of Brandon. Employee Training. Today’s Agenda. The Legislation. The Accessibility for Manitobans Act. The Customer Service Standard Regulation. The MB Human Rights Code and Reasonable Accommodation. Chair: Jane Malcolm, Executive Director, External and Corporate Affairs, SRA . Carol Westrop, Head of Legal Policy and Advice, SRA. Richard Williams, Policy Associate, SRA . Consumer behaviour. 71%. Spend more than . A . Training for the CCNY Community . (Getting Started). The Office of Institutional Advancement and Communications. The . AccessAbility. Center/Student Disability Services (AAC/SDS. ). Welcome: Accessibility Training. . Session Outline. What Is a Product?. Product . and Service Decisions . Branding Strategy: Building Strong Brands . Services Marketing . What is a Product?. Product. Anything that can be offered to a market for attention, acquisition, use, or...