NESC Conference Quality amp Standards in Human Services Croke Park November 2012 Colin Scott University College Dublin Significance of NESC Research Comparative mapping of major segment of social regulation ID: 390309
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Slide1
Regulating Human Services: Control or Learning?
NESC Conference, Quality & Standards in Human ServicesCroke Park, November 2012Colin ScottUniversity College DublinSlide2
Significance of NESC Research
Comparative mapping of major segment of social regulation wide variety and some outstanding practices shift towards regulatory model incomplete
Learning complements control in regulatory governance
Focus on learning supported by principles-based regulation
Regulation accompanied by Meta-RegulationSlide3
Regulating Human Services:Three Challenges
How to Set the Standards?How to Know What is Happening?
How to Change Behaviour?
What have we learnt from NESC reports
and what else do we need to learn and do?Slide4
Rules
or Principles?
State
or
non-State?
Process in Standard-
Setting
Inspection
Self-Reporting/Monitoring
User Feedback Third Party Monitoring
Deterrence or Compliance? Is Public Sector Different?
Regulatory Process
System-Level Issues
Meta-Regulation
Triple-Loop Learning and Revisable Goals
Participation in Networks Slide5
Changing Behaviour:Three Sided Enforcement Pyramid
State
Businesses
Users,
NGOs
Unions
Complaint
Referral to
agency
Action for
damages
Complaint
Whistle
blowing
Action for
damages
Source: Adapted from Grabosky 1997
Education & Advice
Warnings
Undertakings
Fixed
payments
Prosecution
Authorization
RevocationSlide6
What Next?
Control address incomplete and fragmented regimes ensure credible capacity for detection and enforcement focus on outcomes development of diagnostic monitoring
Learning
foster operational learning within and between sectors
use learning to revise regimes
review balance between provision, regulation and
meta-regulation
More Research