Case 7-1. Who Is Managing The Manager? - PowerPoint Presentation

Slide1

Case 7-1. Who Is Managing The Manager?

Team

F

Alex

Stratton

Brandyn

Butler

Roha

Qureshi

Toan Huynh (Tony)

 Slide2

Case Summary

Privately owned Oreck vacuum cleaner store

Two employees

John Timmson (Owner)

Gerald Mahoney (Sales Manager/Sole full-time employee)

Deteriorating work relationship between John and Gerald

Gerald overwhelmed by number of responsibilities

John’s lack of involvement in day to day business at the storeSlide3

Case Summary Continued

Mahoney’s exhibits low job performance

Mahoney blames it on external factors

Timmson begins to think whether Mahoney is the right person for the jobSlide4

Character AnalysisSlide5

Gerald Mahoney

Sales Manager and sole full-time employee

Exhibits low job performance

Blames performance on external factors

Lack of help from John

Unable to organize job priorities

Never received management trainingSlide6

John Timmson

Owner of Oreck vacuum store

Rarely at store

Success of store does not appear to be his top priority

Blames Gerald for the store’s low profits

Is not proactive in problem solving

Never provided Gerald with formal trainingSlide7

Problem Identification and SolutionsSlide8

What type of training

should

Mahoney

have immediately received from John Timmson that might have avoided this?Slide9

One-on-One/On-the-Job Training

A

llows trainees

to

learn

quicker

Provides instant

feedback from the trainer

The

instructor

can

customize the training process to the trainee’s

needs

R

esults in higher training-to-job transfer

Increased training satisfaction and job satisfactionSlide10

A study was conducted to determine the relationship between training satisfaction, overall job satisfaction, and what training methods resulted in the highest correlation between the two.

One

-on-One training explained a large portion of the variance of job satisfaction

Schmidt, S. (2007). The Relationship Between Satisfaction with Workplace Training and Overall Job Satisfaction.

Human Resource Development Quarterly

,

18

, 481-497.Slide11

Pros

it

would most likely be highly effective in changing the way Mahoney manages the store

Cons

it

would be very time consuming for Timmson which appears to be a scarce commodity for him to invest in Mahoney and the store. Slide12

  Assuming Timmson keeps Mahoney as the store manager, what would be the steps he institutes in the training process?Slide13

Interactive/Case Observation Method

Step

1:

Preparation Of The Trainee

Introduce the topics that will be covered during the training to the trainee

Step 2:

Present Mahoney With The Task

Timmson would perform all of the tasks while explaining each step several times

.

Have Mahoney verbally walk Timmson through the steps to the task

Provide Mahoney with a written

list of all steps and

tasks.Slide14

Step 3: Allow Mahoney To Perform All Tasks

On

His

Own

Mahoney

would perform all tasks while explaining each step and then Timmson would correct any errors that he sees.  

Step

4:

Follow

U

p

Timmson

would provide any help that is necessary while Mahoney is on the job.  

Allow Mahoney to perform task without direct supervision

Slide15

Pros High fidelity of

the training method

and transferability to Mahoney’s

task performance.

Cons

training would be very costly and time consuming. Slide16

Assuming that Timmson and Mahoney agree to a training program in order to solve the problem, what are some challenges Timmson might face in conducting this training?Slide17

Challenges

time

high costs of training

“small

business owners face higher costs of training and lower benefits than larger business

owners”

Storey

, D. (2004). Exploring the link, among small firms, between management training and firm performance: a comparison between the UK and other OECD

countries..

International

Journal of Human Resource Management

, 

15

, 112-130.Slide18

Pros

Would help

Mahoney with his task management

and

increase

his job performance

Cons

Requires time, a commodity that Timmson

doesn

’

t seem to have

Timmson does not seem to want to manage Mahoney so why would he invest time a effort into doing soSlide19

What are the five methods for increasing and decreasing employee behavior? Which ones would work best for changing some of Mahoney’s more problematic behaviors?Slide20

Positive

reinforcement

application of a reward as result of a desirable behavior

Punishment Type I

the application of a negative reward in order to decrease unwanted behavior

Punishment

Type II

the removal of a desirable reward in order to decrease unwanted

behaviorSlide21

Negative

reinforcement

removal of an unwanted outcome when a desirable behavior is performed

Extinction

occurs when there is the removal of a consequence following an unwanted behavior Slide22

Use Positive ReinforcementSlide23

Pros

it

is the most effective way to improve job performance and desirable

behavior.

Cons

Costs would add up over time

Uncertainty of results in the long-runSlide24

What are some of the appropriate training techniques that Timmson might use to increase Mahoney’s KSAs? Slide25

Case Observational Method (COM)

COM is

both more cost effective than sensitivity training and has more variety than it as

well.

uses

situational cases and group discussions to develop problem solving and situational analysis among those in the

group.

Gannon, M. (1970). THE CASE OBSERVATIONAL METHOD: A NEW TRAINING TECHNIQUE.. 

Training & Development Journal

, 

24

, 39.Slide26

Pros

fairly

inexpensive

very

effective in improving Mahoney’s KSAs

.

Cons

there

may not necessarily be a class offered in the area therefore not being very realistic as a training method.Slide27

Mahoney jumped from being a sales associate under Mr. Paulson to a store manager under Mr. Timmson. How might career planning and development have helped him in making this transition?Slide28

Career planning and development could have prepared Mahoney with basic managerial training

Would have given Mahoney with at least a small management foundation

Training would have made the transition easierSlide29

RecapSlide30

Mahoney needs to receive the proper training for his positionSlide31

One-on-One/On-the-Job Training

Or

Interactive/Case Method Observation

Method

And

Positive Reinforcement