Lean Government, Healthy Lakes - PowerPoint Presentation

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Lean Government, Healthy Lakes

Pamela Toshner,

Northern District Lake BIologist

Lean Six Sigma – What is it?Lean Six Sigma is a comprehensive and flexible system for achieving, sustaining and maximizing organizational success.

The Lean Six Sigma approach is driven by:Closely understanding customer needsDisciplined use of facts, data & statistical analysis

Diligent attention to managing, improving & reinventing organizational processesTo insure an organizational transformation, Lean Six Sigma also focuses on the culture of an organization.2

Lean Six Sigma

Delight Customers

Improve Processes

Data and Facts

Quality

Speed

Variation & Defects

Process Flow

Team- work

Source:

What Is Lean Six Sigma

, George,

Rowlands

&

Kastle

Lean = Eliminating Wastes & Building Capacity3

Overproduction

Waiting

Transportation

Non-Value Added Processing

Excess Inventory

Defects

Excess Motion

Underutilized staff

Typically 95% of Lead Time is Non-Value Added

DMAIC MethodologyDEFINE – opportunities in selected process

MEASURE – current performance of process outputANALYZE – root causes of problemsIMPROVE – the process. Reduce or eliminate variation and non- value added activities

CONTROL – process inputs so that problems don’t reoccur

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Tools Vs. DMAIC

Tool

DefineMeasureAnalyze

Improve

Control

Voice of the Customer

X

Operational Definition

X

Cause and Effect Diagrams

X

Measurements and Data

X

Check Sheets/Tally

Sheets

X

Pareto Charts

X

X

X

Histograms

X

X

X

Run Charts

X

X

X

Control Charts

X

X

X

X

5s EventsXXStandardized WorkXXSIPOCXXFlowchartXXVAFA / VSMXXKiazenXXControl PlanXX

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Value-added and Non-Value-addedValue-Added: the process steps in which information and/or material is transformed to help achieve a customer requirement directlyEssential Non-Value-Added

: Process steps that are required even though they do not directly add value to the customerNon-Value-Added: Process steps that add no value for the customer

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Example DNR ProjectsR& R Closure ProcessClean Boats Clean Waters Clean GrantsWild Game Serving Permit Improvement

LeMay Forestry Center StockroomEndangered Resources Review Consistency Phase 2 of Master Planning

Legal Opinion FileNutrient Management Plan ProcessIncreasing Accessibility to MFL Open Lands InfoOperator Certification High Capacity Well Application ProcessingWPDES Specific Permit ReissuanceGEF II Mail Room

Forestry Division Program Review Data Collection

Air Management Construction Permits

Customer Feedback Process

Green Tier - Tier 1 Acceptance

Law Enforcement Annual Credential ReviewOC Communication Tool UpgradeAir Management Stationary Source Referrals

Closure Approval Process - Phase IIHazardous Waste Compliance InspectionsDisabled Hunter Permit Application ProcessLocal and Long Distance Phone Service Fulfillment Process for the Regions

Development Projects System ImprovementsDog Training & Trialing License ProcessHeritage Data Mapping ProjectImplementing Hunting in State ParksGrant Opportunities Focused on the Great LakesImproved Fish Quota Request Process

Permitting Lake-wide Fish Habitat ProjectsAdministrative Rule ProcessNew Hire Paysetting ProcessStaff OnboardingAeronautics Management Review

Stormwater NOI Process

CLEAN BOATS CLEAN WATERS CLEAN GRANTS

This or That?

Which process steps are most time consuming?

Clean Boats Clean Waters Clean Grants

Goal

Past

Target

Current*

Success?

Reduce DNR staff workload.

(Reduce volunteer workload.)

18 hrs/project

(40 hrs/project)

12

hrs

/project

(20

hrs

/project)

15 min/project

30 min/project

Yes

Reduce Lead (delivery) time.

3 months

14 business days

10 business days

Yes

Improve customer satisfaction.

Dissatisfied

100% satisfaction

100%

Yes

Simplify the process.

15+ steps

7 steps

7 steps

Yes

Ensure staff and customer safety

Be safe.

Be safe.

Yes

* Preliminary results.

CBCWCG Lessons LearnedThis is an opportunity.“We are own barriers.” The devil – and the work – is in the details.

Projects should be large enough to produce desired results, but narrowly scoped in order to bring project to closure in a timely manner.Include external partners on team.Articulate team expectations.

Have fun!

Shoreland Health Initiatives

AFTER

BEFORE

Goals

Simplify the lake protection shoreline restoration grant administrative process.

Create and launch a new

Shoreland

Health Initiatives product, including funding and technical assistance options, that increases waterfront property owner participation in habitat restoration and practices that reduce runoff and erosion (e.g. rain gardens, infiltration pits).

Shoreland

Health Initiatives

Restore

Divert

Infiltrate

Illustrations and photos from KJE Design and Harmony Environmental

The Voice of the CustomerLean Six Sigma projects focus not only on Departmental process improvements but also emphasize customer satisfaction and customer loyalty.By improving process performance, customer satisfaction can be impacted in a positive manner.

Customers can be internal as well as external.

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