NAV facts and figures 2015 - PowerPoint Presentation

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NAV facts and figures 2015

Slide2

This is

NAV

Slide3

These

are

NAV’s priorities

More people active and in workGreater expertiseBetter user meetings

20.05.2016

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Slide4

Highlights in

2015

The disabilitybenefits reformThe A-schemeJanuaryDebate in the Norwegian Storting on ICT modernisationNew NAV Director takes up her appointment

Job Fair Week

Report from the Committee of

Experts

New digital solutions for the

usersMarchJuneOctoberNoticeable rise in dismissals and lay-offsUnemployment continues to rise and reached 3.0% compared with 2.7% the year beforeDecemberThe Office of the Auditor General approves the 2014 accounts

Slide5

NAV in 2015

Labour and

services

Benefits

Directorate

of

Labour and

Welfare

Accounting

Partnership with 428 municipalitiesNAV County

NAV Call & Service CentreNAV Assistive Technology & AdaptationsNAV Offices in muncipalities and urban districtsNAV AdministrationNAV PensionsNAV ControlNAV ComplaintsNAV InternationalNAV CollectionNAV Accounting / PensionsNAV Accounting BenefitsNAV Accounting Services

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= Senior management

= Departments that coordinate, set limits

and have support functions across lines

=

Departments with operational management of units in

”external agency” (management lines)

Director General

Benefits

Department

Labour and

Services

DepartmentAccounting and Management Staff DevelopmentStaffKnowledgeStaffInternal AuditCommunicationStaffHR StaffIT DepartmentSecretariatReorganisation in the Directorate (from April 2016)NAV AdministrationNAV PensionsNAV ControlNAV Complaints

NAV International

NAV Collection

NAV Accounting /

Pensions

NAV Accounting Benefits

NAV Accounting Services

Partnership

with

428

municipalities

NAV

County

NAV Call & Service Centre

NAV

Assistive

Technology

&

Adaptations

NAV Offices in

muncipalities

and urban

districts

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NOK 450,900 million

is spent on

:

NOK million

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NAVs

payments

2015

No. of recipientsPayments in MNOKSickness benefit729,796*39,534Unemployment benefit67,161

13,764

Work Assessment Allowance

150,931

35,020

Old age pension

868,513

190,563Disability pension314,74876,633Child benefit673,20215,113Cash-for-care benefit15,7491,640 *No. of cases

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The economic downturn resulted in

higher unemployment

Unemployment

rose each month in the whole of 2015More lay-offsMajor geographical differences Sharp rise in unemployment in the oil industry and oil counties, and a slight fall in unemployment in other regionsThe percentage that found work was higher than the year before yearMany unemployed are well qualified and find a new jobMore people with impaired work ability combine work and benefits from NAV

Trends in the labour market in

20

15

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Unemployment figures in 2015

Around

80,000 unemployed

Unemployment rose from 2.8 (2014) to 3.0 per cent225,000 people reported that they were fully unemployed at one time or another during the year 67,200 people were receiving unemployment benefits at the end of the year324,000 people were registered as job seekers with NAV during the year

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Fully

unemployed

and job seekers in 2015

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Fully

unemployed

and job seekers in

2006-2015Fully unemployedFully unemployed and job

seekers

participating

in

employment

schemesJan. 2006 July 2006Jan. 2007 July 2007Jan. 2008 July 2008Jan. 2009 July 2009Jan. 2010

July 2010Jan. 2011 July 2011Jan. 2012 July 2012Jan. 2013July 2013Jan. 2014July 2014Jan. 2015 July 20150

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Unemployed

young people

While gross unemployment increased for all age groups, it fell for those under the age of 20 and

remained stable for those between the ages of 20-24.There are more young people participating in employment schemes and fewer long-term unemployed than all other age groups.There are far more young people who have received follow-up in the last 3 months than in other groups.

Percentage with follow-up

No. of unemployed *

%

participating

in emplmnt. schemes compared

with

fully unemployedUnder 20 years of age96%2,00037%20-24 years of age91%10,40020%25-29 years of age86%12,800 13% * on average in 2015

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Youth

Unemployment

and

Measure ParticipationChange in unemployment from 2014 - 2015% Long-term unemployedaverage for 2015

19 yrs and younger 20-24 yrs 25-29 yrs 30 yrs and older

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Immigrants

Unemployment and

Measure ParticipationImmigrants outside EEA Immigrants EEA Norway All groups

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Follow-up

of

people on sick leaveWork focusing on persons on sick leave had top priority in 2015: Earlier and more targeted efforts in the follow-up workThere is a link between closer follow-up* and a higher percentage of graded sick leaveWe hold more dialogue meetings (2 and 3) than beforeThere is potential to increase cooperation between the participants in the sickness absence workNAV has initiated a series of trials and development initiatives in 2015, in line with the Inclusive Workplace Agreement's regime with simplified follow-up * The Hedmark model

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Follow-up work

Job seekers and users with impaired work ability

j

an feb mar apr may jun jul aug sep oct nov dec

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NAV

Inclusive Workplace

Support Centre

In 2015, there were 68,000 deliveries to businesses with the Inclusive Workplace Agreement, an increase of 2,000 from the year beforeIn 2015, a significant amount of time was spent on entering into cooperation agreements which are valid up to 2018The support centres now participate in the counties’ market teams The NAV offices usually have market plans and permanent contact persons There is closer cooperation between the support centres and the NAV offices, both in individual cases and system-oriented work

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Cooperation with

employers

More and better market work in 2015. More employers received assistance from NAV

More new recruitment agreements have been entered into and there have been more and a variety of job fairs, breakfast meetings with employers, etc. Stronger cooperation between NAV offices and NAV Inclusive Workplace Support CentresIncreased supply of directly notified jobs to NAVStrong increase in the number of placementsTo meet higher unemployment in parts of the country, a cross-county "mobility group” has been set up to assist with

restructuring and downsizing

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Assistive Technology

and

Adaptations

More

applications for assistive aids

Last year, NAV provided assistive technology totalling

NOK 45 million

2,350 people

were registered as users of

the interpretation service

The Assistive Technology Service achieved a high score in the user surveyWe are working to improve efficiency, and the possibility to submit a vehichle application online was introduced in 2015

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Old age pension

The number of

senior citizens

is rising

More people are drawing their pension before they turn 67

At the same time, many people who took early

retirement

continue

to work

The number of retirees will exceed 1 million in around 2020

886,500 people received old age pension in 2015This was an increase of 3.7 per cent compared with the previous year3 out of 10 people aged 62-66 took out retirement in 2015, a total of 89,00064 per cent of early retirees combined work and old age pensionSince 2010, the number of retirees has increased by 31 per cent

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More

retirees

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Record number

of social security

fraud cases

NAV gives priority to reporting the most serious fraud cases to the policeWe uncover more fraud related to work assessment allowances and unemployment benefits than beforeLabour market crime is a top priority area. We cooperate with the Labour Inspection Authority, the police and the Norwegian Tax Administration

 

 

2010

2011

2012

2013

20142015No. of reported cases9751,3581,1991,318

1,2441,472No. of cases1,0261,3961,2651,3781,2851,559Amount (MNOK)133.9188.9210.6238.6271.3302.8

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How do our users

contact us?

60 million visits to nav.no

19 million logons at nav.no7 million visits to 430 NAV offices* 6 million telephone calls received20 million letters sent out*417,908 digital applications300,000 messages via “Write to us” and “Write to user”27,500 Facebook inquiries………… and 36,000 media reports

You can apply online for:

Unemployment benefit

Disability pension

Old age pension

Parental benefit/statutory paternal leave

Benefits while participating in an employment schemeWork Assessment AllowanceCar allowance* Some of the figures are older than 2015 and therefore are misleading.

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More people are using

web solutions

The development in use of new self-service solutions provided in 2014 and 2015

Jun jul aug sept oct nov dec jan 2016

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“How

satisfied

are you with

our service on the whole?”Average score:1 = very dissatisfied6 = very satisfied Comparison between the user survey among employers and the individual user surveyIndividual userEmployer

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Modernisation and development in

2015

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27

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NAV’s challenges

ahead

More

senior citizens and a larger immigrant population means more NAV usersHigher number of job seekers who have not completed an upper secondary school educationNeed for more cooperation on users with mental disordersMore people receiving benefits due to mental disordersMore difficult for vulnerable groups to enter the labour marketIncreased income

inequality

Users expect a higher level of self-service with the possibility for customisation

More use of the ordinary labour market to integrate

long-term unemployed

Less complex regulations that also provide room for

individual customisation

The migrant situation dominated the end of 2015 31,100 people applied for asylum, three times more than the year before