PPT-After reading this chapter, you should be able to

Apply the five stages of ensuring customer service to an event Identify and explain the different types of meetings and events and their specific challenges as related to customer service Identify and explain the different types of customers or attendees and their specific challenges as related to customer service. An eligible beneficiary could have only one ABLE account which must be established in the state in which he resides or in a state that provides ABLE account services for his home state An ABLE account may not r eceive annual contributi ons exceeding Understand the primary types of beers.. Understand and identify different liquors and their use in cocktail service.. Identify and describe different wines and their service.. Understand the idea and flavor profiles of basic liqueurs.. Understand basic accounting terminology.. Explain double-entry rules.. Explain how transactions affect the accounting equation.. Identify the steps in the accounting cycle and the steps in the recording process.. Understand inventory from a business perspective.. Define inventory from an accounting perspective.. Identify which inventory items should be included in ending inventory.. Identify the effects of inventory errors on the financial statements and adjust for them.. Understand . the importance of income taxes from a business perspective.. Explain . the difference between accounting income and taxable income, and calculate . taxable income . and current income taxes.. Understand . why earnings per share (EPS) is an important number.. Understand . when and how earnings per share must be presented, including related disclosures.. Calculate . earnings per share for companies with a simple capital structure.. Understand how firms create value and manage performance.. Understand how users use information about performance to make decisions.. Understand the concept of and be able to assess quality of earnings/information.. Understand . the importance of disclosure from a business perspective.. Review . the full disclosure principle and describe problems of implementation.. Explain . the use of accounting policy notes in financial statement preparation.. Understand . the importance of leases from a business perspective.. Explain . the conceptual nature, economic substance, and advantages of lease transactions.. Identify . and apply the criteria that are used to determine the type of lease for accounting . :. Contrast the expectations of guests and staff.. Explain and apply the concept of Red Flags.. Identify and assess the contradictions behind the premise “the guest is always right.”. Identify and apply the five steps to resolve guest issues utilizing the G.U.E.S.T. method.. to:. Recognize and understand terminology common to the guest service experience.. Describe the common procedures for checking in and checking out a guest.. Identify and describe common guest service issues and provide solutions for resolving them.. Discuss the characteristics of the corporate form of organization, rights of . shareholders, and . different types of shares.. Explain . how to account for the issuance, reacquisition, and retirement of shares, stock . Indicate the usefulness and describe the main components of a conceptual framework for financial reporting.. Identify the qualitative characteristics of accounting information.. Define the basic elements of financial statements.. Chapter 10: Compensation Objectives After reading this chapter, you should be able to: Describe the purpose of compensation. Discuss the importance of equity relative to a firm’s compensation decisions.