working with Dublin City Council on Parking Enforcement Dublin Street Parking Services Dublin Street Parking Services Promoting Sensible Parking Enforcement service covering the greater Dublin City area ID: 274800
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Dublin Street Parking Services working withDublin City CouncilonParking Enforcement
Dublin Street Parking Services Slide2
Dublin Street Parking Services “Promoting Sensible Parking”Enforcement service covering the greater Dublin City area.Approx. 30,00 0 pay and display parking spaces (population approx. 1 million)Approx. 60,000 enforcements per year
Firm but fair approach
Green and technology led innovations
Award winning
service“DSPS has been instrumental in enhancing the image of the parking service in Dublin and we are delighted with this” –Parking Enforcement Officer for Dublin City Council.
Dublin Street Parking Services Slide3
Enforcement Policy Balanced approach “Promoting Sensible Parking”Consistent and transparent Positive PR strategy
- Proactive approach to press queries inviting journalists on-street to observe the service in operation
Speedy removal times - 98% of all clamps are removed within one hour
Changing public perception
Firm but fair
Dublin Street Parking Services Slide4
InnovationsRelocate rather than remove: resulting in reduced pound costs for the city and reduced charges to motoristsInvestment in a fleet of Ford F450s to support speedy relocation of vehicles blocking traffic
Dublin Street Parking Services Slide5
InnovationsRequests system: on-line, real time, facilitating rapid response to requestsParking permit database gives us access to all current permit holdersOn-line relocation system and appeals tracking system
“
The level of customer care training, and particularly conflict resolution training, is very impressive
”- Excellence IrelandDublin Street Parking Services
Invested in real-time handheld technology with full real-time into Dublin’s cashless payment solutions
Delivered web based
real-time KPI monitoring tools
for stakeholders Slide6
24/7 Call Centre dealing with payments, queries and stakeholder requests Processing clamp release paymentsLiaising with On-Street Parking Officers and Gardaí to deal with traffic issuesAdjudicating on appeals to parking finesCorrespondence system to track the full life cycle of
all appeals
“It is easy to forget that this difficult job yields considerable benefits to the city in terms of improved traffic movement and ease of access for car-borne shoppers, visitors, services and business people to their desired destinations”- Independent Parking Appeals Office
Report for Dublin City Council
Control and Monitoring Centre
Dublin Street Parking Services Slide7
An important stakeholder in the community Increased the availability of parking within the City CentreImproved traffic flow to praise of business community Fleet of fuel efficient vans with low carbon emissions Work with the Police and Irish Road Safety Authority promoting responsible driving
Dublin Street Parking Services
Road Safety Campaigns
Electric enforcement vehicleSlide8
Award Winning ServiceNominated for EPA Award 2011 for best on street parking prjectIrish Parking Association Award Winner for the best on-street parking projectNational Finalist in 2012/13 European Business Awards for Customer ServicesDublin Street Parking Services
Deloitte Best Managed Companies
Gold Standard Award Winners 2013
Awarded the National Q Mark Award
For
Quality
at the National Quality &
Excellence Awards 2010