Consulting wwwsteinconsultingcom wwwlinkedincominmarciastein Silicon Valley Women in Human Resourcesand Friends January 18 2012 Overview of Leadership and Listening Notes about this download ID: 759712
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Marcia Stein, PHRStein Consultingwww.stein-consulting.comwww.linkedin.com/in/marciastein Silicon Valley Women in Human Resources…and FriendsJanuary 18, 2012
Overview
of
Leadership and Listening
Slide2Notes about this download
This download has been abbreviated and summarized in parts for download purposes, but the bullet points provided should provide a good overview for you.
You can find a lot of information about listening and leadership in books, magazines and many websites.
Slide3Agenda
Welcome and Icebreaker
Listening and Effective Communication
Leadership
Summary and
Close
Networking and Clean Up
Slide4Overview
Leadership v Management
What is the relationship between leadership and listening?
Slide5Listening
Why learn about communication skills?
We enter the workplace with our own
life experiences, our culture, style and personal biases.
Slide6The Cost of Poor Skills
Ineffective work relationships
Low morale
Expensive mistakes
Withholding
of important information
Slide7Your Company Culture …?
Do you encourage open communication?
Do you have open or closed door meetings?
Do you withhold information from certain levels of employees?
Do you make information available to all stakeholders?
Slide8Communication in the Organization
One-on-one
Team
Departmental
Interdepartmental
Upward vs. Downward
Internal vs. External
Slide9Five Principles of Effective Communication
Listen effectively.
Respond appropriately.
Read body language.
Ask questions to clarify.
Seek common ground.
Slide10Setting Goals
Three goals for improved
communication
1 ______________________________
2 ______________________________
3 ______________________________
Slide11Leadership Overview
Dictionary Definition
ability to lead: the ability to guide, direct, or influence people
Dwight D. Eisenhower: General and President
"Leadership is the art of getting someone else to do something you want done because he wants to do it."
Peter
Drucker
"Effective leadership is not about making speeches or being liked; leadership is defined by results not attributes."
Slide12Characteristics of a Successful Leader
Proactive not reactive
Flexible
Respectful
Confident
Open-minded
Resourceful
Knowledgeable
Open
to feedback
Organized and consistent
Takes initiative: motivates, plans and implements
Vision
Slide13Leadership Skills
Communicate
Effectively
Listen
Delegate
Empower
Engages and Energizes
Ethical
Give
Effective
Feedback
Manage conflict
Motivate
Run
effective meetings
Time
Management
Slide14Your Best Leadership Stories
Slide15Summary and Close
Principles
of effective communication
Understand yourself and how you communicate
Review your
goals in one month