THE ROLE OUTFIT a successful part of Arcadia Group Limited is a chain of large outoftown retail stores offering a wide selection of wellknown fashion brands all under the one roof including Dor ID: 520438
Download Pdf The PPT/PDF document "SALES ADVISOR" is the property of its rightful owner. Permission is granted to download and print the materials on this web site for personal, non-commercial use only, and to display it on your personal computer provided you do not modify the materials and that you retain all copyright notices contained in the materials. By downloading content from our website, you accept the terms of this agreement.
SALES ADVISOR THE ROLE OUTFIT, a successful part of Arcadia Group Limited, is a chain of large, out-of-town retail stores offering a wide selection of well-known fashion brands all under the one roof including, Dorothy Perkins, Burton, TopShop, TopMan, Miss Selfridge, Wallis, Oasis, Evans and Warehouse. Our stores are large, with high turnovers, and therefore our Sales Advisors are extremely busy and must enjoy working in a fast paced environment! Our Sales Advisors are fundamental to our business; they are the face of OUTFIT and therefore must be passionate, energetic, provide excellent customer service and must love fashion! Sales Advisors support our stores in maximising profit and achieving sales targets by showing a passion for customer service and ensuring customers leave with a lasting, positive impression of OUTFIT. Depending on your experience, you will join the team as a Standard, Advanced or Top Level Advisor and can be deployed to support a Brand, the Service Team or Back of House areas. RESPONSIBILITIES Representing OUTFIT by demonstrating passion and enthusiasm for the business Providing excellent customer service, wherever you are in the store (eg: fitting rooms, tills etc) Having an awareness of stock loss and how to prevent it happening Maintaining high retail standards (front and back of house) Driving customer loyalty through email capture and account cards Going the extra mile to ensure customers have the best shopping experience Selling customer accounts with confidence and achieving targets Being able to sell and advise customers through excellent knowledge of the product Supporting the store to achieve all its KPIsKEY SKILLS AND BEHAVIOURS REQUIRED Passionate about OUTFIT, retail and fashion! An awareness of current fashion trends and key looks for the season Exceptional customer service skills Enjoy being part of a team Good time management skills and be able to multi-task Confident and approachable Finally, OUTFIT Sales Advisors are extremely busy due to the number of Brands in our stores, therefore you must enjoy working in a fast paced and commercially driven environment Previous experience in fashion retail is desirable but not essential.