vera alcance Melissa ann d callejo Models of Reference Service Rothstein Models Of Reference Service Liberal Maximum Reference Conservative Minimum Reference The TeachingLibrary ID: 342206
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Khristine vera alcanceMelissa ann d. callejo
Models of Reference ServiceSlide2
Rothstein Models Of Reference ServiceLiberal /Maximum ReferenceConservative / Minimum ReferenceThe Teaching-Library Model
Tiered Reference
ServicesVirtual Reference servicesCall Center ReferenceInformation Common ReferenceTraditional Face-to-Face Reference
Outline of the topicSlide3
Maximum or Liberal ModelMinimum or Conservative modelMiddling or Moderate model
Rothstein characterized the main models of reference serviceSlide4
Emphasized information over processIf a patron asks a librarian for an information, the librarian finds the answer and deliver it to the patron. The librarian does not attempt to educate the patron in the process, but puts all the efforts on finding the resources. Maximum or liberal modelSlide5
The librarian provides some direct reference services, like ready reference, but focuses on library education to instruct clients on how to use the library themselves. Because academics and students are more familiar with their subject matter, as well as proper use of the library, it is mainly used in university and other school libraries (Rettig, 1993).
Minimum or conservative modelSlide6
incorporates practices of both the minimum and maximum models (Rettig, 1993) taking into consideration the characteristics of the library's primary clientele and its available resources to offer sustainable and useful reference services.
Middling or moderate modelSlide7
New Models, old valuesSlide8
The role of the librarian is not to answer questions, but to provide instruction in the research processReference librarians working under this model often work with patrons in groups in classroom settings rather than individually at a reference
desk
The Teaching-Library ModelSlide9
Patrons do not approach the librarian when they have an information need, but are introduced to the librarian before such a need arisesThe teaching-library model highly values all of the educational aspects of librarianship, including factual
knowledge
, the research process, and critical thinkingThis model also values authority and thoroughness over accuracy and timelinessSlide10
different librarians or staff answer different kinds of questions.places very high value on a librarian’s knowledge
of the discipline and of the
collection. Since its primary goal is to allow librarians to spend more time with patrons, this model also values accuracy, authority, and thoroughness.also values personal assistance, but places less value on access and timeliness.
Tiered
Reference
ServicesSlide11
online reference service are designed to help patrons using technology-especially when those patrons are not physically within the library Using email, chat, and call-center-based software,
librarians
help patrons in real time over computer networks. Virtual reference is advertised as being able to reach patrons at any time of day or night at any location in the world.Virtual Reference servicesSlide12
Takes “calls” (i.e., queries), then provides ready reference/access to databasesPrewritten scripts/canned
response
Lists down FAQs and FAAsCall Center ReferenceSlide13
Information Commons ReferenceCreates collaborative spaces.Information source + reference
assistance
Responds to demands of technology.Slide14
Desk is the place.Physically concentrated.Inflexible.Image of librarian: Clerk.
Traditional
Face-to-Face ReferenceSlide15
What Is the Best Model of Reference Service? By DAVID A. TYCKOSON http://ucla245.pbworks.com/w/page/8751447/Models%20of%20Reference%20ServiceReferences: