OneStop Service Tracking OSST System Food Stamp Employment amp Training FSET Program Spring Training 2011 2 Objective New user login access Recurring user login access Types of access ID: 288420
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Customer Log-InOne-Stop Service Tracking (OSST) System
Food Stamp Employment & Training (FSET) Program
Spring Training 2011Slide2
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Objective
New user log-in access
Recurring user log-in access
Types of access
System generated access
Staff generated access
Resolving issuesSlide3
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New User Log-In ProcessSlide4
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Recurring User Log-In Process
What if the volunteer has logged in before?
Many volunteers have logged in before and have forgotten. They click the “New User” button and receive an error message
If the individual forgets their User ID, (s)he can click the “Forgot” button next to the User ID box
If the individual forgets their Password, (s)he can enter the User ID and click the “Forgot” button next to the Password box Slide5
New User Log-in Process
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New User Log-In ProcessSlide7
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New User Log-In ProcessSlide8
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New User Log-In ProcessSlide9
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New User Log-In ProcessSlide10
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New User Log-In ProcessSlide11
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Type of Access
Participants/volunteers will need to have authority to access the OSST system
599 “FSET Participation Notice Activity”
593 “Authorization for On-line Activity”
594 “Staff Initiated On-line Authorization (FSET)”
Two types of access to allow participants into OSST
Type 1 - system generated access codes
599 and 593
Type 2 - staff initiated access code
594Slide12
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Type of Access
System Generated Codes
599 code
The volunteer was mailed an outreach letter
If the 599 has an Actual Start Date but not an Actual End Date or Outcome, the potential volunteer can log into the OSST system
593 code, volunteer has access to OSST
The volunteer was not mailed an outreach letter
If the 593 has an Actual Start Date but not an Actual End Date or Outcome, the potential volunteer can log into the OSST systemSlide13
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Type of Access
What if the volunteer does not have an active 599 or 593 on the case, but staff wants the individual to log into the OSST system to complete the initial engagement process?Slide14
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Authorizing Access
Program staff can add a 594 with an Actual Start Date and Anticipated End Date under “Add Activity” on the Skill Development screenSlide15
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Authorizing Access
First, the program staff must verify the individual is getting food stamps
To be a volunteer in the program, the individual has to be getting food stamps
Next, the program staff have to ensure the case is open and in the correct OSST unit
The individual cannot be a mandatory participant in the WT program
The case must be in the correct program and unit in order for the activity to be entered on the caseSlide16
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Adding a 594 Activity Code
Click the “Add Activity” button under the “Skill Development” section of the Skill Development screenSlide17
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Adding a 594 Activity Code
Every activity, training, and service has a “provider” associated with the entry. Many of the career centers or regional offices are tied directly to engaging customers in the initial engagement process. As you can see, the user entered “One Stop” as the provider name. This is the region’s designated provider’s name.Slide18
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Adding a 594 Activity CodeSlide19
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Adding a 594 Activity CodeSlide20
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Adding a 594 Activity Code
An Actual Start Date and an Anticipated End Date must be enteredSlide21
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Adding a 594 Activity Code
If successful, program staff will get a pop-up box reminding them that the critical elements, such as the Actual Start Date, cannot be changed once “saved”.
The Anticipated End Date can be modified to give the potential volunteer more time to complete the initial engagement process. Slide22
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Adding a 594 Activity CodeSlide23
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Frequently Asked Question
A potential volunteer attempted to log into the OSST system. The system did not let the potential volunteer access the initial engagement screens. How can we identify the problem?Slide24
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Access Issues
First, check the Skill Development screen
Does the Skill Development section of the Skill Development screen have an active code that authorizes the individual to access the system?Slide25
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Access Issues
An authorization code must be open and active on the case
599
593
594
The activity must have an Actual Start Date
The activity cannot have an Actual End DateSlide26
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Access Issues
The user has an authorization code active in the system
Ask the individual for their primary or “New User” information and check the OSST system
Social Security Number (SSN)
Date of Birth (DOB)
Zip code
The user does not have an authorization code active in the system
Review the case
If the individual needs to complete the on-line initial engagement process, update the system accordingly
Ensure the individual is eligible to volunteer
There are two processesSlide27
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Access Issues
If the authorization activity exists and is active, the program staff should determine why the volunteer cannot get in the system successfully
Step 1: Is the individual clicking on “New User”?
If the individual has never logged in before, the individual needs to click the New User button on the log-in screenSlide28
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Access IssuesStep 1: Is the individual clicking on “New User”?
Staff at the Department of Economic Opportunity (DEO) have received hundreds of calls from new users who have attempted to enter a random user id and password instead of clicking the “New User” buttonSlide29
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Access IssuesSlide30
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Access IssuesSlide31
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Access Issues
Step 2: Is the volunteer entering the correct “primary information” required when (s)he clicks the “New User” button?Slide32
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Access Issues
Step 2: Is the volunteer entering the correct “primary information” required when (s)he clicks the “New User” button?
Go to the Case at a Glance screen associated with the volunteer’s case
Check the information against what the New User is entering in the OSST system
SSN
Date of birth
Zip codeSlide33
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Access IssuesStep 2: Is the volunteer entering the correct “primary information” required when (s)he clicks the “New User” button?
If the information provided by the volunteer does not match what is in the system, check the FLORIDA system to ensure that the OSST system has the correct dataSlide34
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Access Issues
If the SSN, date of birth and zip code in the OSST system match the data found in the Department of Children and Families (DCF) data entry system, FLORIDA, the volunteer may not be entering the SSN, date of birth or zip code that was entered on the application
The volunteer may have moved or may have entered information incorrectly on the application
Ask the individual, “What did you enter on the application?”Slide35
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Access Issues
If the SSN, date of birth or zip code the volunteer is offering verbally do not match what is in both OSST and/or FLORIDA, the appropriate system has to be updated
If the volunteer’s case was created or reopened by workforce staff based on FLORIDA data, the workforce staff can update the OSST system using the FLORIDA system information
If the volunteer’s case was generated by the FLORIDA to OSST interface, the volunteer needs to report the changes to the DCF. Then, the changes will be automatically received from DCFSlide36
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Questions
If you have any questions, please contact the Department of Economic Opportunity’s Food Stamp Employment and Training team at
1-866-352-2345
An equal opportunity employer/program. Auxiliary aids and services are available upon request to individuals with disabilities. All voice telephone numbers on this document may be reached by person using TTY/TDD equipment via the Florida Relay Service at 711.