amp Profile Overview f rom the YMCAYWCA of the National Capital Region Presented by Tanya MendesGagnon Senior Director Newcomer Services Outline Overview of Y Services for Newcomer ID: 492752
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Slide1
Newcomer Programs
& Profile Overview
f
rom the
YMCA-YWCA of the
National Capital Region
Presented by:
Tanya Mendes-Gagnon
Senior Director, Newcomer ServicesSlide2
Outline Overview of Y Services for Newcomer
NIC’s
Service Model
Client Profiles
–
Imm
.
Categories
,
Education
,
Most Common
Needs
& Services
Referral
Sources &
Outcome
s
Learned
Challenges &
Successes
The Way
ForwardSlide3
Overview of Y Newcomer Services
Newcomer Information Centre (
2007
)
First stop for Information and Orientation services
Language Assessment and referral Centre (
2000
)
Language Assessments in English or French for access to all CIC and MCI funded Language Training Programs
Employment Ontario – Employment Access Centre
(
2010
previously Job Connect
)
Employment Services (1of 2 Y centres’ is focused on Internationally Trained Professionals)
Power of Trades (
2010
)
Pre-Bride to Work Training to help educate, develop training
plans for clients to access Trades in Ontario
Slide4
Newcomer Information Centre (NIC)NIC’s Service Model:
Standardized Needs Assessment
Workshop Calendar (variety of relevant topics)
Onsite Settlement Workers for the various Community Agencies (rotational schedule)
Permanent Onsite Francophone Settlement Worker
Offsite presentations and active outreach to “outside” partners
i.e. churches, cultural retailers, mainstream agencies, employers Slide5
Newcomer ProfileHamid, 35 years oldHamid is married and has two
children
.
He
is originally from
Lebanon
and has
been living
in
Ottawa
for more than a year. He has a Bachelor’s degree in Chemistry and even though Arabic is his first language, he speaks English fluently. He came three times to the Newcomer Information Centre to receive assistance with Citizenship and Immigration application forms, and to learn what he can do to eventually become a Canadian Citizen. Source: MDC data from last fiscal year (April 1, 2013 to January 31, 2014) Slide6
Client Profile: Immigration Categories
Source: MDC data from last fiscal year (
April 1,
2013
to
January
31,
2014)Slide7
Client Profile: Level of Education
Source: MDC data from last fiscal year (
April 1, 2013 to January 31, 2014)Slide8
Most Common Needs & Services
Source: MDC data from last fiscal year (
April 1,
2013
to
January
31,
2014)Slide9
Referral Sources
Source: MDC data from last fiscal year (
April 1,
2013
to
January
31,
2014)Slide10
Outcome of Referrals
Frequency
Percentage
Yes
263
70
No
89
23
Can’t remember
26
7
Total
378
100
Were you given a referral?
Percentage may not add to 100 due to rounding
Frequency
Percentage
Yes
193
73
No
52
19
Can’t remember187Total263100
Did you go to the referral?Percentage may not add to 100 due to rounding.
FrequencyPercentageVery helpful14877Somewhat helpful4322Not very helpful21Total193100
How helpful was the referral?Percentage may not add to 100 due to rounding.
Source : Survey done by the Carleton University Survey Centre for Y NIC from May
to October,
2012, and satisfaction survey data from April 1, 2013 to January 31, 2014. – 15% of clients served. Slide11
Learned Challenges & Successes
Successes:
Partnering with Community Partners to bring resources “in-house”
Hosting space for the “diverse” menu of services and programs
Services are accessible in a variety of formats to meet the needs of all newcomers (online, printed, 1-on-1)
Consistent approach to needs assessment and referrals
Challenges:
Meeting the changing needs and wants of how services are being requested by newcomers – technology, resources, materials
Capacity to Partner and co-locate
Ability to diversify programming (on and off site)
Balance
c
ontractual obligations and funding vs client needsSlide12
The Way Forward Services
would
be
more efficient if
delivered
in a:
“Mixed-Model ” - Why?
Newcomers are at different levels of settlement;
i.e. Skilled Workers vs
TFW, Youth vs Seniors, Newly Arrived vs 5yrs Landed, Main Applicant vs Family Members“Mixed-Model” Recommendations: Online, in-person, individual, group → servicesAvailable in and outside “regular” business hoursPrintable, consistent and clear language documentation (Gov’t and SPO)Variety of services pathways (service models offering multiple services in one location)
Increased partnership in program delivery, specifically employment and language training/programming
On-the-Job training, with language and curriculum
Holistic approach to newcomer families – settlement “action plans”Slide13
Thank you/Merci
For more information, contact
:
Tanya Mendes-Gagnon
Senior Director, Newcomer Services
YMCA-YWCA of the National
Capital
Region
Tel:
613-238-5462
ext
20
tanya.mendes-gagnon@ymcaywca.ca