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The Tech-Savvy Traveler Travel and Tourism Management Copyright © Texas Education Agency, 2015. These Materials are copyrighted © and trademarked ™ as the property of the Texas Education Agency (TEA) and may not be reproduced without the express written permission of TEA, except under the foll.... ID: 769650

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The Tech-Savvy Traveler Travel and Tourism Management

Copyright © Texas Education Agency, 2015. These Materials are copyrighted © and trademarked ™ as the property of the Texas Education Agency (TEA) and may not be reproduced without the express written permission of TEA, except under the following conditions: 1) Texas public school districts, charter schools, and Education Service Centers may reproduce and use copies of the Materials and Related Materials for the districts’ and schools’ educational use without obtaining permission from TEA.2) Residents of the state of Texas may reproduce and use copies of the Materials and Related Materials for individual personal use only, without obtaining written permission of TEA.3) Any portion reproduced must be reproduced in its entirety and remain unedited, unaltered and unchanged in any way.4) No monetary charge can be made for the reproduced materials or any document containing them; however, a reasonable charge to cover only the cost of reproduction and distribution may be charged.Private entities or persons located in Texas that are not Texas public school districts, Texas Education Service Centers, or Texas charter schools or any entity, whether public or private, educational or non-educational, located outside the state of Texas MUST obtain written approval from TEA and will be required to enter into a license agreement that may involve the payment of a licensing fee or a royalty.For information contact: Office of Copyrights, Trademarks, License Agreements, and Royalties, Texas Education Agency, 1701 N. Congress Ave., Austin, TX 78701-1494; phone 512-463-7004; email: copyrights@tea.state.tx.us. Copyright Copyright © Texas Education Agency, 2015. All rights reserved. 2

CRS and GDS Customer Reservation System Global Distribution System1960’s – airlines generated fast, effective and accurate booking technologies1970’s - extended booking capabilities to travel agentsShort time later - extended to hotels, car rentals and othersCRS renamed to GDS during expansionThe Internet became a valuable tool The GDS was made into a web-based system Copyright © Texas Education Agency, 2015. All rights reserved. 6

Travel Agents PastRecentAirlines paid commissions10% for each ticket soldCheaper than airline staffTravel agents and airlines benefittedAirlines stopped paying commissionOnline agencies appearedTravel agents began selling more complex travel such as cruises and tours Copyright © Texas Education Agency, 2015. All rights reserved. 7

Internet Travel Purchases Advantages DisadvantagesAccess to lots of informationConvenient Communicates regularly Customizable EntertainingInteractiveNo sales pressureVisualAfter purchase problemsCannot solve complex tripsDated information Poor advice Privacy and security issuesTime consuming Copyright © Texas Education Agency, 2015. All rights reserved. 9

Let’s Review! Who is a tech-savvy person? When was the first customer reservation system started?What is the customer reservation system called now?What are the types of travel websites?Name some advantages and disadvantages of Internet travel purchases. How has social media influenced travel?What other travel technology is available?What do you think is next for travel technology?Copyright © Texas Education Agency, 2015. All rights reserved.15

References and Resources Images: Shutterstock™ images. Photos obtained with subscription. (Slides 3, 4, 7, 11, 12, 14, 16)Textbooks:Mancini, M. (2013). Access: Introduction to travel and tourism. Clifton Park, NY. Cengage Learning.Reynolds, J. S. & Chase, D. M. (2010). Hospitality services. Tinley-Park, Illinois: The Goodheart-Willcox Company.YouTube™:Technology has changed the way we travel Traveling today is different than just 5 years ago. Why? Because of technology.https://youtu.be/gTNjGQgwOGA Copyright © Texas Education Agency, 2015. All rights reserved. 17