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The Tech-Savvy Traveler Travel and Tourism Management
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Tech-Savvy Copyright © Texas Education Agency, 2015. All rights reserved. 33
Technology 4 Copyright © Texas Education Agency, 2015. All rights reserved. 4
Computer Reservation Systems Global Distribution Systems Copyright © Texas Education Agency, 2015. All rights reserved.5
CRS and GDS Customer Reservation System Global Distribution System1960’s – airlines generated fast, effective and accurate booking technologies1970’s - extended booking capabilities to travel agentsShort time later - extended to hotels, car rentals and othersCRS renamed to GDS during expansionThe Internet became a valuable tool The GDS was made into a web-based system Copyright © Texas Education Agency, 2015. All rights reserved. 6
Travel Agents PastRecentAirlines paid commissions10% for each ticket soldCheaper than airline staffTravel agents and airlines benefittedAirlines stopped paying commissionOnline agencies appearedTravel agents began selling more complex travel such as cruises and tours Copyright © Texas Education Agency, 2015. All rights reserved. 7
Types of Travel Websites Copyright © Texas Education Agency, 2015. All rights reserved. 8
Internet Travel Purchases Advantages DisadvantagesAccess to lots of informationConvenient Communicates regularly Customizable EntertainingInteractiveNo sales pressureVisualAfter purchase problemsCannot solve complex tripsDated information Poor advice Privacy and security issuesTime consuming Copyright © Texas Education Agency, 2015. All rights reserved. 9
Social Media and Travel Copyright © Texas Education Agency, 2015. All rights reserved. 10
3-D Movie Systems Apps Global Positioning System (GPS)KiosksSkypeSmart phones and tablets Additional Travel Technology Copyright © Texas Education Agency, 2015. All rights reserved. 11
12 Copyright © Texas Education Agency, 2015. All rights reserved.
Technology has Changed the Way We Travel (click on link) (image from video)Copyright © Texas Education Agency, 2015. All rights reserved.1313
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Let’s Review! Who is a tech-savvy person? When was the first customer reservation system started?What is the customer reservation system called now?What are the types of travel websites?Name some advantages and disadvantages of Internet travel purchases. How has social media influenced travel?What other travel technology is available?What do you think is next for travel technology?Copyright © Texas Education Agency, 2015. All rights reserved.15
Copyright © Texas Education Agency, 2015. All rights reserved. 16
References and Resources Images: Shutterstock™ images. Photos obtained with subscription. (Slides 3, 4, 7, 11, 12, 14, 16)Textbooks:Mancini, M. (2013). Access: Introduction to travel and tourism. Clifton Park, NY. Cengage Learning.Reynolds, J. S. & Chase, D. M. (2010). Hospitality services. Tinley-Park, Illinois: The Goodheart-Willcox Company.YouTube™:Technology has changed the way we travel Traveling today is different than just 5 years ago. Why? Because of technology.https://youtu.be/gTNjGQgwOGA Copyright © Texas Education Agency, 2015. All rights reserved. 17
The Tech-Savvy Traveler
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