PPT-FY23 CX Action Plan Internal Revenue Service

Department of the Treasury Completed Summer 2021 FY21 Capacity Assessment Reflection Summary 2 What were proud of this year Through continuous engagement with a wide range of taxpayers taxpayer representatives tax professionals employees and other stakeholders including private industry we developed a comprehensive taxpayer experience strategy proposal to update the IRS organizational structure and comprehensive training strategy These efforts give us an incredible opportunity to make significant improvements across our operations by developing innovative approaches to the future of tax administration. RELATING TO INTERNAL REVENUE SERVICE HANDLINGOF TAX-EXEMPT ORGANIZATION MATTERSPrepared at the Request ofChairman William V. Roth, Jr.,Vice Chairman Bill Archer,Senator Daniel Patrick Moynihan, andCon In discharging his duties, the Commissioner shall ensure that employees of the Internal Revenue Service are familiar with and act in accord with taxpayer rights as afforded by other provisions of this title, including— . Page 1of 27-255-Year Workplan January 2021 VersionKey to Action Types12M/PLPCH month finding on a petition to list a species If listing is warranted we generally intend to proceed with a concurrent pr Marco Brunato, Intertek SAI Global & Anastasia Hryciw de Reijke, NSF. . Introductions. Facilitators: . Marco Brunato, Intertek SAI Global;. Anastasia Hryciw de Reijke, NSF. Participants:. Name, OA/Municipality, Role regarding DWQMS. Sean P. Nelson, Vice President for Finance and Administration. Board of Regents Business and Finance Committee. October 5, 2023. FY23. . Total. . Unrestricted. . Balances. Overall, the total . Unrestricted Balances . FY21 Capacity Assessment Reflection Summary. 2. What we are proud of this year:. . To ensure the safety of the public and our employees, we are proud of the rapid shift we made during the pandemic to provide services remotely to our customers during a challenging time. . Department of Veterans Affairs. Completed Summer 2021. FY21 Capacity Assessment Reflection Summary. 2. What we’re proud of this year:. VHA has approved a five-year enterprise-wide plan for Patient Experience that will act as the strategic... Department of the Interior. Completed Summer 2021. FY21 Capacity Assessment Reflection Summary. 2. What we’re proud of this year:. During 2020 and 2021 BTFA’s CX Maturity increased under the Leadership and Customer Understanding CX management... U.S. Department of Education. Completed Summer 2021. FY21 Capacity Assessment Reflection Summary. 2. What we’re proud of this year:. Culture and Organization . Creating our New Product Design Team. Division of Energy Employees . Occupational Illness Compensation . Department of Labor. Completed Summer 2021. FY21 Capacity Assessment Reflection Summary. 2. What we’re proud of this year:. Measurement: . Centers for Medicare & Medicaid Services/HHS. Completed Summer 2021. FY21 Capacity Assessment Reflection Summary. 2. What we’re proud of this year:. Continued to launch major improvements to Medicare.gov as part of the eMedicare initiative,... Department of Commerce. Completed Summer 2021. FY21 Capacity Assessment Reflection Summary. 2. What we’re proud of this year:. Based on lower customer satisfaction scores on the website, we reviewed both quantitative and qualitative data and... United States Department of Agriculture. Completed Summer 2021. FY21 Capacity Assessment Reflection Summary. 2. What we’re proud of this year:. Competencies and Training for Job Series. Career Planner developed for three job series (457, 458,... Department of State. Completed Summer 2021. FY21 Capacity Assessment Reflection Summary. 2. What we’re proud of this year:. We continue to recover from the pandemic’s impact on passport operations. Limited capacity compelled us to prioritize...