Overview Click to Edit Master Subtitle Style Agenda Todays Email Challenges Introducing Cisco Mail Features and Benefits Packages and Pricing Wrap Up QampA Todays Email Challenges ID: 229563
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Slide1
Cisco MailOverview
Click to Edit Master Subtitle StyleSlide2
AgendaToday’s Email ChallengesIntroducing Cisco MailFeatures and Benefits Packages and PricingWrap Up Q&A Slide3
Today’s Email ChallengesSource: IT Manager Interviews, Email Focus Groups, May 2009
Costs not aligned with company reality (high fixed costs)
Unplanned capital investments
Continuous upgrades needed
Unpredictable Costs
Costly to implement HA for everyone
(e.g., geo redundancy)
Data recovery difficult with Exchange
24 x 7 staff resources needed
High
Availability
Large mailboxes costly/impacts performance
Employee time wasted managing mailboxes
Restrictive quota leads to unsafe practices
Mailbox Scalability
Mobile traffic adds significant server load
Limited rollout compromises productivity
Users implement risky workaround solutions
Mobile DeploymentSlide4
© 2010
Cisco Systems, Inc. All rights reserved.
Cisco Confidential
Presentation_ID
4
Business-class
SaaS email that
:
Overcomes the limitations of traditional email
Interoperates with existing corporate desktop and mobile clients
Provides the bridge to next generation collaboration
Introducing
Cisco
MailSlide5
On Premise Email: $20-$40 User/Month
$20 - $40
1
On Premise Exchange Fully-Loaded Costs
(user/month)
1
$20 for basic 200MB mailboxes
$40 for 2GB mailboxes and mobile access (amortized costs)
Forrester Research Jan ‘09
Installation
Administration
Support
Staffing
Outlook licenses
VPN Software
RSA Secure Token
Client SW
Exchange 2007
Server Licenses
Windows 2007
Server Licenses
AS/VS SW Licenses
Server SW
SAN Hardware
SAN Software
Storage
Client Access Servers
Exchange 2007 Server
Domain Controller
Windows 2008 Server
Bridgehead Servers
Redundant Servers (CAS, Bridgehead, etc.)
Server HW
BlackBerry Enterprise Server (BES)
ActiveSync Server
Mobile
Network Firewall
Anti-virus/Anti-spam Appliances
Third Party Audits
Filtering/Security
Cost ComponentsSlide6
Cisco Mail: Lower Costs
L
ower
cost webmail-only
package
ActiveSync
support
bundled in
BlackBerry (BES) support at $1 user/month
Gain high availability email for everyone without infrastructure investments
Reduce expense run rate: maintenance, support, data center
Get off the 3-5 year upgrade treadmill
Immediate and Long-term Savings
Predictable
Costs
Improved
Resource Allocation
Eliminates unplanned spending
Flexible, user-based subscription model
Enables IT to scale and adapt quickly to company’s needs
Removes bulk of email management burden
Allows IT to focus on core projects vs. “firefighting”
Re-deploy hardware and datacenter more strategically
Cost-Effective Tiered Offering Slide7
High Availability Cloud
Data Recovery
Data snapshots every 8 hours
3
days of snapshots retained
10
snapshots available
Continuous Availability
Geographically
remote with
continuous data replication
Local +
remote system
redundancy
“Pod” architecture with separated network, front and back end components
Active
Monitoring
24 x7 monitoring of server health and performance
Customer specifies/tracks
data
locations
SLA-backed
99.9% Uptime
30 Minute
RTO
WebEx Collaboration Cloud
Secure, SAS-70 data centers
Proven, highly reliable global network of data centersSlide8
Local and Geo RedundancyData Replication
Backup Data Center (single pod)
A
Firewall
Firewall
A
A
A
A
A
A
A
A
A
A
Mail Servers
Shared Folder Servers
Primary Data Center (single pod)
Network
Front End
Redundancy by Over Provisioning
Webmail
Active
Back End
Passive
Cisco
ACE
N+M Active/Passive Redundancy
Firewall
Firewall
RPC/HTTP
Active
ActiveSync
Active
IMAP
Active
Admin
Active
ActiveDirectory
Active
Bridge Head
Active
Active
Active
isci
storage
isci
storage
IronPort Anti-Spam/AV
Active
Private NetworkSlide9
World-Class Technical Support
24x7 support engineers
1
st
level support from Cisco WebEx (designated IT contact)
Telephone, online and email support options
Professional services available
TECHNICAL
SUPPORTSlide10
Large MailboxesFeatureBenefits5GB mailboxes upgradeable to 35GB
(controlled release limited to 5GB
)
Better Security:
Centralize data control by stopping risky local PST archiving or use of personal accounts; Get control over backups
Improved Productivity:
Easy access to data; no time wasted in mailbox cleanup
Cost Savings
: Eliminate need for separate storage hardware/software Slide11
Solves Limitations of Mobile Email
BlackBerry generates 4-6X
the load as Outlook
Smartphone usage going up dramatically
IT limits number of mobile users due to performance impact on servers
Worker productivity and data security are compromised
ISSUE
RESULTSlide12
Optimized Mobile Access
SOLUTION
Native BlackBerry (BES in the cloud) and ActiveSync support for
iPhones
and Windows Mobile phones
Unique mobile sync performance optimization eliminates mobile deployment penalty
IT-sanctioned mobile email can be rolled out broadly without performance impact
Administrators retain provisioning
and security controlsSlide13
Native Outlook SupportOnly non-Microsoft solution with native Exchange Protocol (MAPI) support Outlook Capabilities (Calendar free-busy, Tasks, Contacts, etc.) No client or server plug-in to deploy or supportNo barriers to roll out or adoption Outlook 2003 SP1, 2007 and 2010 supportedSlide14
Most Trusted
The Most Comprehensive Vulnerability and Sender Reputation Database
A Global Team of Security Researchers, Analysts, and Signature Developers
Dynamic Updates and Actionable Intelligence
Threat
Operations
Center
Dynamic Updates
Integrated Anti-Spam,
Anti-Virus and
Reputation Filtering
Cisco
SensorBase
Mailbox Security
Powered by Cisco
IronPort
Protecting more than 50% of the Fortune 500
Most Accurate
Industry’s best 99% filtering accuracy with fewer than 1 in 1M false positivesSlide15
Maximum Data Privacy and Protection
SSL/HTTPS-only connections between clients and the cloud
Active Directory user authentication and access control
Data not human-readable or accessible at datacenters
Company’s data partitioned in defined “containers”
SAS70 Type II compliant
Data in Motion
Data at RestSlide16
Data Control
Data 100% customer-owned
Customer data stored in defined “containers”
Data privacy
Fast data recovery
Guaranteed data deletion if required
Enables easy reverse migration
Readable message and index content not accessible at data center
16
© 2009 Cisco Systems, Inc. All rights reserved.
Cisco Confidential
Presentation_IDSlide17
Extensible AJAX clientBrowser-independentFamiliar look and feelFull Email, Calendaring and Collaboration for Cisco Mail Users
Free/busy
Resource availability/booking
Shared folders
Web 2.0 capabilities
Drag & drop
Context sensitive hovers
Advanced Web 2.0 Client Slide18
Built for Next Generation Collaboration Unique combination of open platform/client and scalable cloud infrastructure enables next generation collaboration approaches
AJAX Web 2.0 Client
WebEx Collab Cloud
Immensely scalable
Accommodates
range of data
sources
Secure, searchable
Full-functionality Outlook alternative
Web 2.0 usability
Open source extensibility
Microsoft Compatible,
Linux-based Platform
Plug-in free, native Outlook and BES support
–
fits today’s corporate environmentsSlide19
Powerful Admin Control Intuitive web-based console
Provision, configure and secure accounts
Add & delete users/DLs/PFs
Deliver tiered services
Perform mobile wipes
Monitor storage capacity, usage, billing, etc. Slide20
Packaging and PricingFeatures
Webmail Client
$3.50 per mailbox/month*
Standard Package
$5 per mailbox/month*
AJAX webmail client
5GB mailbox
(up to 35GB in GA)
Geo Redundancy and High Availability
IronPort anti-spam and anti-virus
Full Outlook support
ActiveSync (Windows Mobile devices, iPhone)
BlackBerry support
+$1 user/month
*Min. 3-month contract,
no setup costs, no re-training Slide21
Conclusion
Saves Money and Resources
Lower and more predictable email costs
Enables better allocation of IT resources
Improved User Experience and IT Control
Larger mailboxes and optimized mobile access
HA for everyone and better data security
No Disruptions
Supports Outlook and ActiveDirectory topologies
Frictionless migration
Better Collaboration Today and Tomorrow
Universal access – Outlook, mobile, browser
Integrates email with other forms of collaboration Slide22
How to Get StartedPurchase a minimum of 100 seatsSchedule call with your PSS to document staging/migration processReceive free migration/technical support on initial 100 seats (Exchange migration only)Slide23Slide24
Cloud Efficiency
Cut cost + better allocate resources
Scalability on demand
High availability for all
Introducing
Cisco Mail
Collaboration
Available today:
Full -featured Web 2.0 client
A bridge to tomorrow:
Extensible and scalable framework
Enterprise-ready
Native Microsoft Outlook support
No
plug-in
/ desktop disruptions
Outlook, web, mobile access
5GB up to 35GB mailboxes (in GA)
IronPort security Admin control
Migration and co-existence Slide25
On-Premise/Cloud Co-ExistenceMigration and Co-existence Without Disruption
Directory sync
Calendar
free/busy
sync
On-prem archiving interoperability
Split SMTP domains that route
email to both cloud and
premise
No disruptions to MX
setup
Bulk user migration and configuration
Retain email addresses
Native
Outlook: no plug-ins,
Migration and Co-existence Without Disruption
Current Features
Upcoming FeaturesSlide26
Archiving
Cisco Mail storage scalability eliminates need for archive-as-overflow
Stops risky local PST archiving
Improves data accessibility, convenience,
and manageability
Archiving for compliance and eDiscovery:
Referral partnership with
LiveOffice
Archiving available for Outlook, Webmail and smart phones during controlled release
Additional archiving partnerships TBA
Roadmap:
Direct interconnect with premise-based archives
Archiving for search, compliance and eDiscovery integrated with Cisco Mail in the cloud Slide27
High Availability Architecture Features
Benefits
Separated front end and back end
Load balancing in each layer, firewalling of critical servers and client request routing improve performance, reliability and security
Continuous data replication
Enables fast disaster recovery
Local and geographically remote redundancy
Seamless failover in the event of broad scale disaster
Complete data snapshots
Snapshots taken every
8
hours at both primary and backup locations
Prevents data loss in the very rare case of system failures at primary and backup data centers
Linux file system storage architecture
Allows granular,
block-level
restores
24 x 7 systems monitoring
Proactive and reactive issue resolution
Cisco WebEx
Collaboration Cloud
Proven, highly-reliable global network of data centers
“
Pod” design
Encloses network, front end and back end components
Contains problems from spreading and impacting a large number of usersSlide28
Features & Benefits Summary Features
Benefits
Native Outlook Support
No need for client plug-in
Full Outlook functionality
No plug-in to deploy or maintain
No disruptions to IT or organization workflow
Backward and forward Outlook compatibility
Native BlackBerry and ActiveSync
Hosted BES and ActiveSync
Allows broad mobile email roll-out by eliminating mobile sync overhead
Admin retains security controls such as remote wipes
High Availability/Disaster Recovery
Full geo redundancy
Automatic failover
Block level backups
No need to invest in additional hardware, software, datacenter footprint, etc.
No to need to spend IT time on configuration, maintenance, etc.
Obviates risky tape backups
5GB – 35GB Mailboxes
5GB expandable to 35GB
(5GB in controlled release)
Better user experience, easier access to data
Better control of data by IT
No need to invest in additional storage infrastructure
IronPort AS and AV
Inbound and outbound protection
Gain best-of-breed email and reputation filtering
No need to purchase or manage separate anti-spam or anti-virus solutions
AJAX Webmail Client
Full-featured Webmail client with Web 2.0 capabilities (context-sensitive, drag & drop)
Familiar UI means no training required
Users get same functionality and view as Outlook counterparts
Multi-Layer Security
Data-in-motion and data-at-rest protection
Regular 3
rd
party security audits
Data remains private and secure during transport and storage
Helps companies meet compliance requirements
Admin Console
Intuitive, Web-based administration
Power to add mailboxes, mobile users, public folders and
DLs
on demand
Monitor usage, billing, storage consumption for better planning