Phone and Email Etiquette PowerPoint Presentation, PPT - DocSlides

Phone and Email Etiquette PowerPoint Presentation, PPT - DocSlides

2016-05-12 128K 128 0 0

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What You Should Know Before You Hit Send. Phone and Email . Etiquette. Etiquette Basics. Know your audience. Choose an appropriate tone. Do not be overly familiar with those you don’t know well. Always identify yourself. ID: 316188

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Phone and Email Etiquette

What You Should Know Before You Hit Send

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Phone and Email Etiquette

Etiquette Basics Know your audienceChoose an appropriate toneDo not be overly familiar with those you don’t know well Always identify yourselfUse both your first and last name Use proper grammar and standard EnglishBe polite

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Phone and Email Etiquette

Phone Etiquette Basics – Voicemail Greeting Listen to your greetingIs the content appropriate for all usersDo you clearly identify yourself?Does your voice convey the right ‘brand’ or image?

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Phone and Email Etiquette

Phone Etiquette Basics – Leaving a Message Enunciate and speak slowlyRepeat both your name and contact informationSpeak at a reasonable speed and clearly indicate why you are calling If using a cell phone, make sure you have good reception

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Phone and Email Etiquette

Phone Etiquette Basics – Responding to a Message Check messages at least once per work dayRespond promptlyReturn all professional calls within 1 business day If you will be out of the office or unavailable for an extended period, use a vacation greetingProvide contact information for someone else who can assist with urgent needs

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Phone and Email Etiquette

Email Etiquette Basics – Sending Email Choose an appropriate email address for professional use Include a relevant succinct subject line Begin each email with a polite salutation Close each email respectfully Use proper grammar, paragraphs and standard EnglishNo slang, emoticons, or IM languageDo NOT indiscriminately use ‘Reply all’, ‘cc’, ‘bcc’

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Phone and Email Etiquette

Email Etiquette Basics – Responding to Email Respond within 1 business day (24 hours) Reply even if the message wasn’t intended for you Do NOT indiscriminately use ‘Reply all’, ‘cc’, ‘bcc’ Begin and close the response email politely Be sure to address any/all points in the original email Use proper grammar, paragraphs and standard EnglishNo slang, emoticons, or IM language

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Phone and Email Etiquette

Email Etiquette Basics DO NOT SCREAM AT PEOPLE. ALL CAPS IS SCREAMING. IT IS DIFFICULT TO READ AND IS EXTREMELY ANNOYING!Double check your toneProofread (and spellcheck)Make sure you have included any necessary attachments Send attachments in the right formBe polite‘Please’ and ‘Thank You’ go a long way

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Phone and Email Etiquette

PracticeCreate/Share Voicemail GreetingLeave a Voice MessageCreate/Share Professional Email Address

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Phone and Email Etiquette

Additional Resources ASU Fulton Engineering Career Centerhttp://more.engineering.asu.edu/career/ Purdue Owl – Email Etiquettehttps://owl.english.purdue.edu/owl/resource/636/01/ Respectful Workplace – Phone and Email Etiquettehttp://www.respectfulworkplace.com/2013/01/17/respectful-phone-and-email-etiquette/ Business Insider – Email Etiquette for Professionalshttp://www.businessinsider.com/email-etiquette-rules-barbara-pachter-2013-10

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For More Information

Connect with Fulton Engineering Career CenterPhone: (480) 965-2966 Email: engineering.careers@asu.eduWebsite:  http://engineering.asu.edu/career Sun Devil CareerLink: MyASU>Campus Services>Jobs & Careers>Sun Devil CareerLinkFacebook: Engineering Career Center Arizona State University                  

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