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Alan Goon
Top 10 Strategic Technology Trends for Smart Government
Slide2The Nexus of Forces Is Driving Innovation in Government
Extreme
Networking
Rampant
Access
Global Class Delivery
Rich Context,
Deep Insights
Slide3
The Nexus of Forces Is Driving Innovation in Government
Extreme
Networking
Rampant
Access
Global Class Delivery
Rich Context,
Deep Insights
Slide4
Key Issues
What will have the biggest potential for significant enterprise impact over the next three years?Which technologies or trends will drive significant change or disruption?Are there changes or tipping points occurring now or over the next one to two years that make the technology newly strategic or widely applicable to government workforce and citizens?
Gartner Global CIO Survey 2013 (398 Public Sector CIOs
)
Slide5Hype Cycle for Smart Government, 2013:More Leverage Than Innovation?
Innovation Trigger
Peak of
Inflated Expectations
Trough of Disillusionment
Slope of Enlightenment
Plateau of Productivity
time
expectations
Plateau will be reached in:
less than 2 years
2 to 5 years
5 to 10 years
more than 10 years
obsolete
before plateau
As of
July 2013
Operational Technologies for Government
Video Content Management and Delivery
Systems for Government Surveillance
Gamification in Government
BPaaS for Government
Citizen Data Vaults
Pace-Layered Application Strategy
in Government
Smart Governance Operating Framework
Employee Use of Social
Media in Government
Citizen Developers
Application Portfolio Management
Enterprise App Stores
Big Data Information Management for Government
Bring Your Own Device
Cloud Computing in Government
Tablets in Government
Cross-Agency Case Management
BPM for Government
Open Government
Data
Government Shared Services
Enterprise Use of Social Media in Government
Location-Based Services for Government
Blended Enterprise Architecture Approach
Advanced Analytics for Government
Business Intelligence for
Performance Management
Mobile Device Management
From "Hype Cycle for Smart Government, 2013," 22 July 2013 (G00249302
)
Slide6Four Phases of Technology in Government: Toward Smart and Digital
E-government:
Online servicesMultiple websites
Joined-up Government:Life eventsBack-office re-engineering
Open Government:Transparency, participation, collaborationCommunity engagement
2000
2005
2010
2015+
Digital
Government
Smart Government:
Sustainability
Affordability
Crossing boundaries
Slide7Top 10 Strategic Technology Trends for Smart Government
Top 10 Government Technology TrendsSocialMobileInformationCloud1. Personal Mobile Workplace2. Mobile Citizen Engagement3. Big Data and Actionable Analytics4. Cost-effective Open Data5. Citizen-managed Data6. Hybrid IT and Cloud7. Internet of Things8. Cross-domain Interoperability9. BPM for Case Management10.Gamification for Engagement
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Slide8Personal Mobile Workplace: Employees Are in Control
It's about service, innovation …
Mobility isn't about devices or networks.
Social Ratings
Reputations
Rankings
Photos
Videos
DATA
Bring Your Own
DEVICE
FRIENDS
… and changing the concept of "workplace."
APPS
M
S
Slide9Mobile Citizen Engagement: Use Cases Define Mobile and Social Opportunity
Socialization
Mobilization
Human interaction
ComplexityFrequencyExisting community/platformEngagement valueClarity of focus and time frame
Eligibility
Job Seeking
Land Registration
Paying Fines
Tenant-owner Relationships
Traffic Mgmt.
Frequency/Recurrence
Immediacy
Automation
SimplicityCompelling useLocation-based
M
S
Slide10Actionable Analytics From Big Data: More Than More …
C
I
Perishability
Fidelity
Validation
Linking
Public Safety:
Situation Analysis
Crime
Detection and Prevention
Tax and Revenue:
Fraud Detection
Financial Management
P
olicymaking:
Citizen Sentiment Analysis
Real-time
Impact Analysis
Transportation:
Dynamic Road Charging
Fleet Management
Descriptive:
What happened?
What is happening?
Diagnostic:
Why did it happen?
What key relationships?
Predictive:
What will happen?
What if? How risky?
Prescriptive:
What should happen?How can I optimize?
Classification
Contracts
Technology
Pervasive Use
Velocity
Volume
Variety
Complexity
Slide11Cost-effective Open Data: Beyond Public Data
Any Data:
Data-centric Government
Big Data
Open Data
Public
Data
Web API
Linked
Data
Web API
Business
Data
Web API
Personal
Data
Web API
Social
Data
Web API
Time
V
alue
Operational
Data
Web API
I
S
Slide12Citizen-managed Data: Transferring the Ownership of Information
It's MY
data,
and
I'll
share
if
I want to
!
New services, such as citizen data vaults, will provide individuals with access to personal government data outside the context of any single agency transaction.
M
C
I
S
Slide13Human Resource Management
Case/Care Management
Procurement
ERP/Financial Management
CRM/BPM
FOIA Case Management
Geospatial Services
Virtual Meeting Services
Hybrid IT and Cloud: IT Becomes a Business Agent, Not a Service Provider
M
C
Sooner
Later
Lower
Higher
Cost
Time to Cloud
Website Hosting
Collaboration Services
Content and Document Management
Commoditized
Consumer-centric
Collaborative
Content-centric
Process-centric
Complex
Sensitive Data
Deep Integration
IT Department Roles:
Provider
Broker
Advisor
Value
P
roposition:
Compliance
Integration
Archit. Coherence
Slide14The Internet of Things: When Objects Anticipate and Negotiate
M
C
I
Smart Public Health Clinics
Smart Cities
The Internet of things is already here:
Connections 2020: >230 billion permanent and intermittent
Dropping costs: Audio, video, GPR, Wi-Fi
Connected devices everywhere:
Cameras and microphones widely deployed
Remote sensing of objects and environment
Building and infrastructure management
More and more applications:
Crime detection and prevention
Public services via connected products
Smart Emergency Response
Slide15Cross-domain Interoperability:Scalable by Design
Source: National Information Exchange Model (NIEM)
Focus on the right information, the right patterns, and the right characteristics for information sharing.
C
I
Technical
Semantic
Organizational
Legal
European Interoperability Framework
Technology-independent
Aligned/linked with whom?
Open Standards
Slide16Structured Data
Unstructured Data
Structured
Process
Unstructured
Process
Compliance
Disease/Care Management
Peer Review
Program
Support
Benefits
Administration
Social Services (Low Touch)
Constituent Relationship Management
Business Process Management
Enterprise Content Management
Specialized Case Management
Criminal
Investigations
Legal Casework
Employee Onboarding
Vendor Management
Prior Authorization Approval
Customer Service
Insurance Claims
Processing
Grant Management
Social Services (High Touch)
Records Request
Fraud Detection
BPM for Case
Management:
How Many Flavors Do You Have?
Appeals/Complaint Management
Budget Development
C
I
Collaboration-intensive Cases
Investigative Cases
ECM/BPM Content/Process
F
usion
Slide17Gamification: Connecting Actions to Outcomes
Gamification: The use of game mechanicsin non-game scenarios.
M
S
Workforce Development
Health/Wellness Programs
Change Management
Skills Training
Crowdsourced Solutions
Engage
Coordinated Care Management
Education
Public Safety andSecurity Awareness
Connect
Recruiting & Retention
Employee Onboarding
Employee PerformanceProgram Outcomes Management
Resource
Slide18Recommendations
Evaluate
your IT service catalog, organizational capabilities, application portfolio, and strategic road map relative to the top 10 technology trends.
Identify
the technologies and services you will continue to support or must acquire, and those you will divest or broker.
Define
a new set of core capabilities for your IT organization. Structure them in terms of employee productivity, constituent experience, organizational effectiveness, and public value.
Manage
internal data and leverage external data to quantifiably increase the overall public value of government information.
Create
an IT organization, operational processes, business relationships, and technologies that make multisourcing options transparent, dynamic, efficient, and effective.
Slide19Recommended Gartner Research
Hype Cycle for Smart Government, 2013Rick Howard and Andrea Di Maio (G00249302)Digital Government Is Both Different FromE-Government and More of the SameAndrea Di Maio (G00252158)How the Nexus of Forces Will Impact GovernmentAndrea Di Maio (G00231076)Best Practices for Harnessing Gamification's Potential in the WorkplaceElise Olding (G00239672)
For more information, stop by
Gartner
Research Zone.
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Alan Goon
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