Alan Goon

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Alan Goon




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Slide1

Alan Goon

Top 10 Strategic Technology Trends for Smart Government

Slide2

The Nexus of Forces Is Driving Innovation in Government

Extreme

Networking

Rampant

Access

Global Class Delivery

Rich Context,

Deep Insights

Slide3

The Nexus of Forces Is Driving Innovation in Government

Extreme

Networking

Rampant

Access

Global Class Delivery

Rich Context,

Deep Insights

Slide4

Key Issues

What will have the biggest potential for significant enterprise impact over the next three years?Which technologies or trends will drive significant change or disruption?Are there changes or tipping points occurring now or over the next one to two years that make the technology newly strategic or widely applicable to government workforce and citizens?

Gartner Global CIO Survey 2013 (398 Public Sector CIOs

)

Slide5

Hype Cycle for Smart Government, 2013:More Leverage Than Innovation?

Innovation Trigger

Peak of

Inflated Expectations

Trough of Disillusionment

Slope of Enlightenment

Plateau of Productivity

time

expectations

Plateau will be reached in:

less than 2 years

2 to 5 years

5 to 10 years

more than 10 years

obsolete

before plateau

As of

July 2013

Operational Technologies for Government

Video Content Management and Delivery

Systems for Government Surveillance

Gamification in Government

BPaaS for Government

Citizen Data Vaults

Pace-Layered Application Strategy

in Government

Smart Governance Operating Framework

Employee Use of Social

Media in Government

Citizen Developers

Application Portfolio Management

Enterprise App Stores

Big Data Information Management for Government

Bring Your Own Device

Cloud Computing in Government

Tablets in Government

Cross-Agency Case Management

BPM for Government

Open Government

Data

Government Shared Services

Enterprise Use of Social Media in Government

Location-Based Services for Government

Blended Enterprise Architecture Approach

Advanced Analytics for Government

Business Intelligence for

Performance Management

Mobile Device Management

From "Hype Cycle for Smart Government, 2013," 22 July 2013 (G00249302

)

Slide6

Four Phases of Technology in Government: Toward Smart and Digital

E-government:

Online servicesMultiple websites

Joined-up Government:Life eventsBack-office re-engineering

Open Government:Transparency, participation, collaborationCommunity engagement

2000

2005

2010

2015+

Digital

Government

Smart Government:

Sustainability

Affordability

Crossing boundaries

Slide7

Top 10 Strategic Technology Trends for Smart Government

Top 10 Government Technology TrendsSocialMobileInformationCloud1. Personal Mobile Workplace2. Mobile Citizen Engagement3. Big Data and Actionable Analytics4. Cost-effective Open Data5. Citizen-managed Data6. Hybrid IT and Cloud7. Internet of Things8. Cross-domain Interoperability9. BPM for Case Management10.Gamification for Engagement

n

n

n

n

n

n

n

n

n

Slide8

Personal Mobile Workplace: Employees Are in Control

It's about service, innovation …

Mobility isn't about devices or networks.

Social Ratings

Reputations

Rankings

Photos

Videos

DATA

Bring Your Own

DEVICE

FRIENDS

… and changing the concept of "workplace."

APPS

M

S

Slide9

Mobile Citizen Engagement: Use Cases Define Mobile and Social Opportunity

Socialization

Mobilization

Human interaction

ComplexityFrequencyExisting community/platformEngagement valueClarity of focus and time frame

Eligibility

Job Seeking

Land Registration

Paying Fines

Tenant-owner Relationships

Traffic Mgmt.

Frequency/Recurrence

Immediacy

Automation

SimplicityCompelling useLocation-based

M

S

Slide10

Actionable Analytics From Big Data: More Than More …

C

I

Perishability

Fidelity

Validation

Linking

Public Safety:

Situation Analysis

Crime

Detection and Prevention

Tax and Revenue:

Fraud Detection

Financial Management

P

olicymaking:

Citizen Sentiment Analysis

Real-time

Impact Analysis

Transportation:

Dynamic Road Charging

Fleet Management

Descriptive:

What happened?

What is happening?

Diagnostic:

Why did it happen?

What key relationships?

Predictive:

What will happen?

What if? How risky?

Prescriptive:

What should happen?How can I optimize?

Classification

Contracts

Technology

Pervasive Use

Velocity

Volume

Variety

Complexity

Slide11

Cost-effective Open Data: Beyond Public Data

Any Data:

Data-centric Government

Big Data

Open Data

Public

Data

Web API

Linked

Data

Web API

Business

Data

Web API

Personal

Data

Web API

Social

Data

Web API

Time

V

alue

Operational

Data

Web API

I

S

Slide12

Citizen-managed Data: Transferring the Ownership of Information

It's MY

data,

and

I'll

share

if

I want to

!

New services, such as citizen data vaults, will provide individuals with access to personal government data outside the context of any single agency transaction.

M

C

I

S

Slide13

Human Resource Management

Case/Care Management

Procurement

ERP/Financial Management

CRM/BPM

FOIA Case Management

Geospatial Services

Virtual Meeting Services

Hybrid IT and Cloud: IT Becomes a Business Agent, Not a Service Provider

M

C

Sooner

Later

Lower

Higher

Cost

Time to Cloud

Website Hosting

Collaboration Services

Email

Content and Document Management

Commoditized

Consumer-centric

Collaborative

Content-centric

Process-centric

Complex

Sensitive Data

Deep Integration

IT Department Roles:

Provider

Broker

Advisor

Value

P

roposition:

Compliance

Integration

Archit. Coherence

Slide14

The Internet of Things: When Objects Anticipate and Negotiate

M

C

I

Smart Public Health Clinics

Smart Cities

The Internet of things is already here:

Connections 2020: >230 billion permanent and intermittent

Dropping costs: Audio, video, GPR, Wi-Fi

Connected devices everywhere:

Cameras and microphones widely deployed

Remote sensing of objects and environment

Building and infrastructure management

More and more applications:

Crime detection and prevention

Public services via connected products

Smart Emergency Response

Slide15

Cross-domain Interoperability:Scalable by Design

Source: National Information Exchange Model (NIEM)

Focus on the right information, the right patterns, and the right characteristics for information sharing.

C

I

Technical

Semantic

Organizational

Legal

European Interoperability Framework

Technology-independent

Aligned/linked with whom?

Open Standards

Slide16

Structured Data

Unstructured Data

Structured

Process

Unstructured

Process

Compliance

Disease/Care Management

Peer Review

Program

Support

Benefits

Administration

Social Services (Low Touch)

Constituent Relationship Management

Business Process Management

Enterprise Content Management

Specialized Case Management

Criminal

Investigations

Legal Casework

Employee Onboarding

Vendor Management

Prior Authorization Approval

Customer Service

Insurance Claims

Processing

Grant Management

Social Services (High Touch)

Records Request

Fraud Detection

BPM for Case

Management:

How Many Flavors Do You Have?

Appeals/Complaint Management

Budget Development

C

I

Collaboration-intensive Cases

Investigative Cases

ECM/BPM Content/Process

F

usion

Slide17

Gamification: Connecting Actions to Outcomes

Gamification: The use of game mechanicsin non-game scenarios.

M

S

Workforce Development

Health/Wellness Programs

Change Management

Skills Training

Crowdsourced Solutions

Engage

Coordinated Care Management

Education

Public Safety andSecurity Awareness

Connect

Recruiting & Retention

Employee Onboarding

Employee PerformanceProgram Outcomes Management

Resource

Slide18

Recommendations

Evaluate

your IT service catalog, organizational capabilities, application portfolio, and strategic road map relative to the top 10 technology trends.

Identify

the technologies and services you will continue to support or must acquire, and those you will divest or broker.

Define

a new set of core capabilities for your IT organization. Structure them in terms of employee productivity, constituent experience, organizational effectiveness, and public value.

Manage

internal data and leverage external data to quantifiably increase the overall public value of government information.

Create

an IT organization, operational processes, business relationships, and technologies that make multisourcing options transparent, dynamic, efficient, and effective.

Slide19

Recommended Gartner Research

Hype Cycle for Smart Government, 2013Rick Howard and Andrea Di Maio (G00249302)Digital Government Is Both Different FromE-Government and More of the SameAndrea Di Maio (G00252158)How the Nexus of Forces Will Impact GovernmentAndrea Di Maio (G00231076)Best Practices for Harnessing Gamification's Potential in the WorkplaceElise Olding (G00239672)

For more information, stop by

Gartner

Research Zone.

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