October 24 th 2013 Overview Project description Methods Schedule Project description UCI Libraries website Project goals Evaluate the current homepage Determine most important features Redesign homepage ID: 732180
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Slide1
UCI libraries website
Project presentation
October 24
th
, 2013Slide2
Overview
Project description
Methods
ScheduleSlide3
Project descriptionSlide4
UCI Libraries websiteSlide5
Project goals
Evaluate the current homepage
Determine most important features
Redesign homepageSlide6
Customer view
How much information is too much?
What language/wording do patrons use when doing research on the UCI Libraries website?
How can we make the site more effective?
We’re currently developing a unified search. Where should it search?
What do you expect to find when using our site?
Evaluate the “How Do I” page.Slide7
HCI problems
Features that aren’t used
Terminology
Information overload
Search problemsSlide8
MethodsSlide9
OverviewSlide10
Target user groups
Undergraduate students
Graduate students (M.S. & PhD)
FacultySlide11
interviews
Get insight in the target groups’ thoughts on the website
Gather information to create surveysSlide12
Participants
Undergraduate students
Graduate students
M.S.
PhD
FacultySlide13
Method
At least 5 interviewees per user category
In-person interviews
Non-distracting location
With laptop or website readily available
Record with permission
Meetings will last 10-20 minutes depending on the interviewee
1-on-1 and 2-on-1 interviewsSlide14
Interview questions
When was the last time you visited the library website? What did you do on the website?
What services of the UCI library website do you use most frequently?
Do you know what the ANTPAC and Melvyl catalogs are? Have you ever used them?
If yes, how can they be helpful? Do you know the difference?
What do you do when you can't find anything on the UCI library website?
How satisfactory is the SEARCH functionality provided by the UCI Library web site? Do you find the search results helpful?
How often do you use the "Quick Links" feature of the UCI library website? Which links do you use often?
Have you ever used "Ask a Librarian" services of the UCI libraries website?
If yes, did get your questions answered? If not, do you think being able to ask a librarian would be helpful for finding information?
Were you aware of the 'How Do I' page?
If so, do you use it often and does it meet your needs when you cannot find certain information?
Do you access the site off-campus?
Do you know about the VPN service UCI offers and what it allows you to do?
How often do you access the library website through your phone?
If often: how do you feel about the mobile version of the website? If not often: if there was a user-friendly mobile version of the website, would you take advantage of it?
Is there anything else in particular you would like to see changed on the UCI library website?Slide15
Additional questions
Graduate (Masters and PhDs)
If you completed your undergrad at a different university, how does the UCI library website compare to your previous school’s library?
How do you usually begin your research? Do you know about the research tools offered on the UCI library website?
Responses from interviewees may change the dynamics of the interview question or the questions themselvesSlide16
Preliminary findings
Completed: 5 Master’s students, 3 PhD students, 1 undergraduate student
User tend to use just one main function of the website: either to search books or to access to a particular database.
Catalog or search should probably be more prominent and unified on the homepage.
Besides the catalog, users often use "Hours" and "Connect from off-campus" or "Study room" from "Quick Links".
Users are not familiar with the terms on the website: ANTPAC, My ANTPAC,
Melvyl
Many users highly rely on Google search. Some use it to search papers or books, some to access VPN or hours.
Few of them use "Ask Librarian". If they do, they learned how to use it from the library orientation or another class instead of the website.
Few users have used the mobile website. And they don't show much interest in the mobile version of the website.Slide17
Google Analytics
Analyze real user behaviorSlide18Slide19Slide20Slide21Slide22Slide23Slide24Slide25
Front desk interviews
Get insight into commonly asked questionsSlide26
Two interviews
Check-out
desk and Ask Us desk
Open interview
Job description
Commonly asked questionsSlide27
Findings
Check-out desk
Course reserves
Checked-out books
Ask Us desk
Course reserves
Research questions
Wireless printing
Connecting from off campusSlide28
surveys
Collect quantitative data on use of the websiteSlide29
Surveys
Target undergraduate & graduate students along with faculty
Questions and answering options based on previous findings
Distribute on paper and online
As many as possibleSlide30
Prototyping
Generate a concept based on our findings to testSlide31
Prototyping
Storyboarding
Design prototypes for different screen sizes
Use other library websites to
get ideas
Keep design restrictions in mind
Usable for people with disabilities
Applying HCI principles to guide
designSlide32
Usability testing
Evaluate the usability of our prototypesSlide33
Usability testing
Participants: students and faculty
Evaluate the look of the homepage
User tests if APIs are available, otherwise only interviewsSlide34
scheduleSlide35
Schedule (so far)
Week 2 Brainstorming: define goals; possible methods
Create possible interview questions
Week 3 Determine methods; create groups
Define interview questions
Do preliminary interviews
Front desk interviews
Google Analytics data
Week 4 Group updates; prepare presentation
InterviewingSlide36
Schedule (upcoming)
Week 5 More interview results; report
Create surveys based on preliminary interview results
Analyze interview results
Surveys done on Friday, comments in weekend
Start data collection on Monday (all week)
Week 6 Survey presentation; prototyping approach
Storyboarding
Research design for people with disabilitiesSlide37
Schedule (upcoming)
Week 7 Preliminary survey data; prototyping; usability testing approach
Analyze survey results
Prototyping
Week 8 Present survey data; presentation
Finalize prototypes
Create usability tests
Prepare final presentation
Presentation on November 29
th
(week 9)Slide38
Schedule (upcoming)
Week 9 Present prototypes; usability testing
Finalize usability tests
Run usability tests
Week 10 Preliminary usability results; prototype improvements; report
Run usability tests
Analyze results usability tests
Improve prototypes (final version)
Week 11
Finals!
Finalize reportSlide39
Thank you for your attention, questions?